Comerica Bank, Review

Charges to use their own automated teller machine
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by paulf559, Mar. 04, 2013

I hate this bank!!! I've had $25 escalated to several hundred by, none other than Comerica bank, because they charged me a fee that was more than the few dollars I had left in the account, for using the teller machine attached their building on Groesbeck and Harrington. I was hounded for 7 years, then it stopped do to the statues of limitations. Needless to say, I would never give that God forsaken bank a penny of my money ever again.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Comerica Bank, Groesbeck-Harrington Branch at Clinton Township, MI
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Comerica- Edwards Branch
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by nannette54, Jan. 24, 2013

This branch is the worse of the worse Branch Manager Monica Mitchell on personal phone call laughing out loud horrible service too slow.  I have been with Comerica for over 20 years time for a change after yesterday's experience.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Comerica Bank, Southfield-Edwards Branch at Southfield, MI
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WORSE BRANCH IN AMERICA
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by noreasontobeloyal, Nov. 15, 2012

Has to be the worse Comerica Bank Branch in AMERICA! The customer service sucks! The branch supervisor Ms. bradley is lazy and incoherent in regards to your personal information. You can expect long wait times when calling in. Also  expect to listen to (annoying beeps) my longest wait time was exactly 43 mins and 54 seconds.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Comerica Bank, Mcnichols-Meyers Branch at Detroit, MI
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stole my money
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by sjjrsw, Aug. 06, 2012

I made a deposit cash then they told me it was not there 2 hours on the phone nothing but run a round...mack and hill crest branch detroit pat crawford and henry are the managers

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Comerica Bank, Mack-Hillcrest Branch at Grosse Pointe, MI
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business owner
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by Jays, Jul. 02, 2012

am changing banks they are horrible and rip off

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on Comerica Bank, Cypress Branch at Houston, TX
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Terrible Customer Service
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by bassalinda, Mar. 09, 2012

If I could give less than 1 star I would.  My purse was stolen and I was able to easily cancel all credit cards, but when it came to my bank Sterling/Comerica on Fountainview where I have had a relationship for 12 yrs, it took me 5 phone calls, without success, so that I had to actually go to the bank during my busy work day to get a hold put on my accounts so that my business account would not be drained.  By this time it was almost 4:00 pm when they were about to close.  I had also called Ann Jackson, the bank manager, who never returned my phone call even after I told her in my message the urgency of the problem.  She never even got anyone else to return my call and handle the problem.  What does that say, "they don't care one bit about our money".  It took a whole business day to accomplish what I needed and it only happened because I am close in proximity to the bank and then I had to raise a stink.  The teller, Ella, was also very rude when I had called in about being transferred from person to person, to customer service, to being put on hold for ages!  The poor service starts from the top at this bank and I don't recommend it!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Comerica Bank, Fountainview Branch at Houston, TX
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GREEDY PIGS!
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by brianM, Feb. 09, 2012

Does not matter that I have been loyal customer of this bank for more than 25 years!
Does not matter that I have been an income producing customer for ALL of that time!
Does not matter that I do many THOUSANDS of dollars of business there yearly!
Does not matter that I have many thousands on deposit currently.
They charge me 6.31% on my equity line, currently offer 3.25% but will not offer that rate to me and refusae to refinance me! PIGS....especially SUSAN SCHMIDT of "customer satisfaction" department! She is a do nothing employee!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Comerica Bank, 5 Mile - Beck Branch at Northville, MI
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HORRIBLE CUSTOMER SERVICE!!!
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by Dmrphy03, Feb. 07, 2012

Let me start by saying that I LOVE Comerica bank as a company and my banking center; however, DO NOT go to this branch (Garland Ave.), they are extrememly rude and dont care about their customers at all. I had an issue on my account and spoke to Sandra that this branch, I have never been treated so poorly before. She told me I was going to have to deal with it because that has been their policy for a while, when its definitely not that way at other branches. If you want great customer service, so see Peggy at Chappel Hill or Kathy at Montfort and 635...

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Comerica Bank, N Garland-Naaman Rd Branch at Garland, TX
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bad service in general
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by tsihaf, Feb. 01, 2012

there is only one teller and one manager on duty at the time.  We was there to ask about our loan but waited for 15min plus.  We lefted to run other errand and plan to return to the branch within 30 min.  We was informed her computer doesn't work so theres nothing can be done at the moment.  I m very unsatisfied with this bank

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Comerica Bank, Josey/Lbj Branch at Dallas, TX
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Comments on Reviews Do Not Work, so don't bother
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by PinotNoir, Jan. 25, 2012

I get only error messages when trying to submit comments on reviews

counter INSERT error: 1146, Table 'usbanklocations.comments' doesn't existInsert into comments (rid, uid, cdesc, postdate, postip) Values (1393, 4334, 'These reviews are of limited value. Note the number that are either all positive or all negative. I\'d guess such reviews come from people who are either feel cheated by some event or just received some bonus or flattery that made them feel good. Note also how many reviews relate to some branch or its personnel. It is very hard to see what is a branch problem and what is a bank-wide problem.', now(), '174.253.232.152')

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had >10 banks before.
* this review was made on Comerica Bank, Capitola Branch at Capitola, CA
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Unreliable check cashing procedures
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by PinotNoir, Jan. 25, 2012

A customer sent me a check for >$5k issued from Comercia Bank. I never received it. It was cashed at another bank with no indication that identification was shown.  The phone number given isn't mine.  The signature looks nothing like mine.  They paid out anyway, and now they are saying it may take 2 months before they can recover the funds.  You expect better security from a supposedly commercial bank.
p.s. I'm with US Bank.  They disown their commercial sister bank and will not help.  The issuer of the check won't pay until money has been restored to his account.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had >10 banks before.
* this review was made on Comerica Bank, Capitola Branch at Capitola, CA
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Please hear my Story!
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by Lorena, Jan. 03, 2012

I am a single mother of two.  On December 15, 2011, I had $645 in the bank.  I went to an ATM machine to withdraw $500 to purchase Christmas presents for my children and buy food for our Christmas meal.   I'm not trying to pull at your heart strings, but you need to understand what heartless people I have dealt with at Comerica Bank.

When the ATM dispensed the cash, the slot wasn't big enough to handle the $500, so it got jammed inside the machine.  As a security feature of the ATM, it retracts the cash so no one else can fish it out.  Well they deducted $500 plus their $3 fee for the cash I never received.  I immediately went inside the branch and told them what happened.  They were able to contact someone in their ATM operations and knew for a fact that the money was not dispensed and was retracted.   There is no question that I didn't get the cash.   They told me I had to file a complaint in order to get the money back and it would be there within ten days.

Today is January 3, 2012 and I still have not received a credit for the money their machine stole from me.  I go to the branch and they tell me it should post as a credit tonight, but it never does.

This is a common happening.  I have talked to many other people and posted this on my social networks and many have told me this happened to them, but the bank gave them a conditional credit since they are able to determine that the money wasn't dispensed.

Why would I not be given a conditional credit like others?  They know and admit they never dispensed my cash, yet they do nothing.   If I owed them a dollar, they would be calling everyone of my relatives and trying to ruin my credit as soon as possible, in addition to adding ungodly fees and charges.

Please do me a favor and do not do business with this bank.  They have really hurt me and caused me to have the most stressful and depressing Christmas ever.  I wish I was rich and could afford a $500 mistake like this, but I'm not.  Thanks.  Lorena

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Comerica Bank, Dallas Uptown Branch at Dallas, TX
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Comerica Bank W 3rd St
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by B429999, Dec. 23, 2011

The staff at this bank is rude and unable to do their job. They never provide me with the correct information regarding my accounts.  They told me that my checking account was free with direct deposit and then charged me for the account for over a year. Then when I brought it to their attention they did not want to refund the fees.  In addition, I made a withdrawl from my account and they did a "close account debit" from the account.  Then, when I went to pick-up my son's medication after the emergency room, my card would not work.  Why?  No one could tell me.  I found out it is because they closed my account without my authorization.  Comerica needs to spend more time training these employees both on product education, processes, and customer service.  I have left this bank and moved to Wells Fargo.  I hope you read this and choose not to bank here.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Comerica Bank, Sundance Square-3rd And Taylor Banki at Fort Worth, TX
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Do not bank here!
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by tommy2stix, Nov. 15, 2011

The staff is mediocre and the manager needs to have her position taken by someone else. When ever there is a problem I am less inclined to talk to the manager due to the fact that she is extremely unhelpful and usually makes the situation more difficult. I'm currently looking for a new bank specifically due her less than satisfying work related performance.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Comerica Bank, Bellaire Branch at Bellaire, TX
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the manager Rosa Kang brings it down
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by SadOrHappy, Nov. 01, 2011

The stuff was great until something important came up and I had to deal with the manager. Rosa Kang is the worst thing that could ever happen to this office. I came to this location a few times and every time the manager's decision would complicate my life drastically. Customer service suffers a lot just because someone does not know how to manage the office and deal with people. I lost time, parking money, I got stressed out and all for what? And the most important thing is that in other locations I've NEVER had problems with THE SAME situations with my account. FIRЕ HER! It also seemed like the stuff was scared of her.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Comerica Bank, Los Angeles Koreatown Banking Center at Los Angeles, CA
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steve
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by steverealestateman, Apr. 05, 2011

 scam artest bank took 10 dollars a month out of my bank per quarter for 5 years and took $150 fromm me took my account to a negative balance of -$50 then sent me to collections. This bank is full of losers who should be all lined up and taken out of the gene pool your better off investing your money in cr@ck or something tangible. THE HA#$E I HAVE FOR THIS BANK!!!!!! These ba$tards wouldnt even take me out of collections after stealing my money for in activity. I HOPE YOU ALL HAVE A SLOW PAINFULL SITUATION.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Comerica Bank, 24 Mile-Hayes Branch at Macomb, MI
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Not inmpressed
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by pat55wsu, Mar. 18, 2011

It took 4 phone calls before I could get through to an assistant manager about possible business, loans between $20,0900.00 & $40,000.00 plus each, for my clients. Once the assistant manager had the manager call me back it was his main purpose to get my business and not listen to the big picture. This could have been a good relationship too bad Comerica missed the boat.

* this review was made on Comerica Bank, Rancho Cucamonga Banking Center at Rancho Cucamonga, CA
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