Comerica Bank, Review

Comerica Bank, Review

Average rating stars based on 63 reviews
stars Interest Rate and Cost
stars Office Environment & Staff
stars Waiting Time
stars Other Services
5 star:
25
4 star:
1
3 star:
0
2 star:
0
1 star:
37

A total of 25 Reviews with 5 Star

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California Career
 5star Overall Rating
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by VocationalSchool, Sep. 23, 2019

Excellent team and management. Satisfied with the personal care for the accounts and follow ups. The manager, manager assistant and other team members are perfect.
Tried other locations same service quality

* this reviewer has be with this bank for 3 - 10 years
* this review was made on Comerica Bank, Anaheim-Katella Branch at Anaheim, CA
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Robert Green
 5star Overall Rating
 5star Office Environment & Staff
 4star Waiting Time
by Bojud, Sep. 14, 2019

I've been with Comerica for many years at this particular branch. I cannot say enough good about them!
They have helped me out several times and everyone from manager down have been great!  They are better that most other banks and even branches within their system! I cannot say enough. I would recommend them to anyone who is looking for quality service!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Comerica Bank, Cypress Branch at Cypress, CA
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Comerica Bank is a refreshing oasis in a desert of impersonal banks.
 5star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by JOKO, Sep. 15, 2016

After dealing with several well known banks in the area, my husband and I found the personalized service and general pleasant business atmosphere at Comerica to be a refreshing change.  The staff at the counter are efficient, accurate and pleasant.  The Manager and her staff are helpful, knowledgeable, and always eager to help and provide assistance.  We are thankful to have this bank and these people handling our banking affairs.

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Comerica Bank, Windermere-1960 Branch at Houston, TX
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Bookkeeper
 5star Overall Rating
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Mina, Jul. 26, 2016

I work for a company as their bookkeeper and I was very happy to see what great care they have toward the owner of the company, and myself, when we had an issue with our software that we are using.  Super friendly, and passionate about giving their customers great customer service.  Marci was outstanding.  Although I did not meet Drew, the owner of the company is very impressed with her as well. Thank you all.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Comerica Bank, Mesa - Riverview Branch at Mesa, AZ
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Firefighter
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Aplonguiz, Mar. 30, 2016

Everyone at this branch make you feel at home, not your typical banking center, any questions you might have they always go above and beyond to get you the right answer.. Kudos to all the staff in Deer Park.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Comerica Bank, Deer Park Branch at Deer Park, TX
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FAW
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Nickkie00, Nov. 18, 2015

Carlos was great!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Comerica Bank, Buffalo Speedway Branch at Houston, TX
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The Best Bank in TX!!
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by khr1, Jun. 26, 2015

Every time we walk into the Hwy 281 lobby or use the drive thru we are immediately greeted. We feel so at home and grateful for the knoweledge and experience of every person working there. Our accounts have been with them since Sterling Bank. The conversion was hard, but because of the staff we stayed and worked out the kinks. The Mgrs are always willing to help with any problem, big or small. Ms. Springer is the best. The Tellers are awesome. I will never leave this Bank. Love the branch.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Comerica Bank, Downtown San Antonio Branch at San Antonio, TX
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Exceptional service, wonderful staff!!
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by allsmiles, Oct. 24, 2014

      Our experience with this branch of Comerica Bank has been a wonderfully pleasant experience! Although it is located in a large urban area in Phoenix, the service we received surpassed our expectations and  we felt as if we were dealing with a hometown bank with people who truly cared about helping us. The entire staff was kind and courteous in helping us with a number of requests, from opening our accounts to  helping us with signing and notarizing paperwork to close a business transaction. We appreciate your professionalism!

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Comerica Bank, North Central Phoenix Branch at Phoenix, AZ
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My Hometown Bank
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by MG1957, Oct. 03, 2014

Wow!  This bank is head and shoulders above the competition in the way they treat me as a client.  They know my name when I walk in.  They open another teller if they see me waiting.  They are always asking for my input on what they offer.  Marlene is the branch manager and her attitude flows down to the rest of the staff.  It's so refreshing to do business the way I like to believe I do business.  I have brought several friends and clients to Comerica and they are all impressed as well.  Keep it up!!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Comerica Bank, 20th Street And Camelback Banking Ce at Phoenix, AZ
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by lucky1949 2016-05-19 14:41:54
I have been with Comerica Bank at Camelback and 20th street since 2012, and they feel like my family. When my late husband passed in 2014 they were very supportive in helping me with my accounts and getting things switched over., it is true they know us by name when we walk through the door. Two people who have always been there for me is Chris and Alicia.  When I walk in I'm with family.
This branches biggest asset is its people!
 5star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by unusedscreenname, Jun. 29, 2014

I have been a customer at this bank for over 20 years.  Consistently, the vice president/managers there have been friendly and helpful, with an open door policy to their office.  They don't hide in an ivory tower.  Every teller there is sharp, accurate, and a pleasure to work with.  I feel like I'm dealing with friends.  Yes, there are 12 windows and only 3-4 tellers, but that's because most people don't walk in the bank anymore.  Nevertheless, the line still moves quickly.
I felt compelled to write this review because I saw people giving the bank one star because they didn't put up Christmas decorations! They objected that the bank didn't defend the beliefs of the majority of its customers, etc.  But they're a bank, not political activists.  That's just silly.
Another review complained the bank was "too small" to handle their business, based on the fact that they deposited a $100 check and immediately must have written ten checks on it, because they said they had $330 in bounced check fees ($33 x 10).  They said the bank didn't clear their check quickly enough.  The bank usually clears checks very quickly, unless of course you have a bad record with them.  That review says more about the reviewer than the bank.
This is an excellent branch.  It deserves 5 stars!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Comerica Bank, Lahser-Eleven Mile Branch at Southfield, MI
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Montague, MI Branch Top Shelf
 5star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by JimV, Mar. 14, 2014

This is one of the outstanding bank branches that I have worked with over the years. They are outstanding in all areas of customer service and really care about their customers. I always thought banks were banks so why should I care where I bank? Well, these folks go above and beyond for customers and they are the reason why I will stay at Comerica because they do such a great job.  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Comerica Bank, Naples Branch at Naples, FL
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Great Customer Service
 5star Overall Rating
 3star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by user78, Feb. 05, 2014

This branch offers personal attention, and I have had a great experience with them for the last 5 years since moving my business into the area.  The fees are my only problem, but that is not under the branch's control.  Christmas decorations should not be a factor in banking, nor the cookies that they leave out.  That is not the purpose of the visit.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Comerica Bank, Southfield-Edwards Branch at Southfield, MI
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COMERICA ON 12 & RYAN ROCKS!!
 5star Overall Rating
by 4547, Jan. 24, 2014

this office has fantastic employees-always nice, friendly and very accurate

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Comerica Bank, Twelve And Ryan Branch at Warren, MI
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Personal Service @ Comerica
 5star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 4star Other Services
by RunningBear, Jul. 10, 2013

I have been banking with Comerica since they were located on the fourth floor of the building.  As a young businessman and the economy in flux, the staff and management at Comerica provided numerous services to keep our business account active and productive.  If you are considering any other bank, STOP!!  Comerica is well suited to meet the needs of every individual or business.  I Love Comerica Bank!!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Comerica Bank, Sacramento Regional Branch at Sacramento, CA
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Thanks to this Comerica branch!
 5star Overall Rating
 3star Interest Rate and Cost
 5star Office Environment & Staff
 3star Waiting Time
 3star Other Services
by huffyou, Jun. 13, 2013

Love the ladies in here! Its right down the street so very convenient and such nice people! Ive had many banks and this is the first one I havent had a problem with. I also have a ridiculous amount of common sense so that might help too (see other reviews).

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Comerica Bank, 8th - Magnolia Banking Center at Fort Worth, TX
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by johnwha 2013-07-29 21:02:08
This bank is contracted to the US Social Security Office for Direct Deposit.They have illegally and without explanation blocked access to my account basically stealing over $1000! They falsely claim that I can not identify myself!!their rationale is that I have lived in cities which I have never been too and know or "should know" people whose names THEY pick. I do not know these people nor have I been to these cities that they claim I was once a resident in. They also do not know my current address or even my previous addresses which are available from the contractor, the Social Security Agency. They have REFUSED a request from SS to release my funds. Now I must sue. They clearly have my identity confused with someone else but refuse all serious attempts to be corrected.Not only should you not do business with them, you should urge your congressman to revoke their contract with them. I now have no funds for over one month and will not receive a check for another month.
Tempe AZ customer
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by welltreated, May. 22, 2013

The branch in Tempe, AZ gives extraordinary service with the most incredibly professional staff.  They have consistently gone out of their way for over 4 years to help with each and every banking problem for my business.  Sue, the assistant manager, is always very friendly and professional, and the other staff are qualified and very helpful and supportive.

I would strongly recommend this branch and Comerica Bank in general to anyone.  They have worked with customers using other branches, and have always given outstanding service.  The best bank I have ever worked with.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Comerica Bank, Tempe-Mill Branch at Tempe, AZ
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Friendly Service
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by LindaQ, Feb. 12, 2013

I was with Bank of America for 20 years plus and didn't realize that right up the street was a bank that cared about my business and was happy to have it.  Michelle in customer service is very knowledgeable and always able to answer my questions.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Comerica Bank, 5 Mile - Beck Branch at Northville, MI
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Love Comerica Carlsbad CA
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Tbraith, Aug. 22, 2012

Opened two accounts about a year ago. Great service and they are always so helpful. This is how a bank should be run IMO. I have had at least 20 accounts with 20 different banks over the many years and this one is about the best of the best. Comerica rocks IMO
T

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had >10 banks before.
* this review was made on Comerica Bank, Carlsbad-Palomar Airport Branch at Carlsbad, CA
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Just What The Doctor Ordered Bank With Peace of Mind
 5star Overall Rating
 5star Office Environment & Staff
 5star Waiting Time
by CuriousGeo, Aug. 05, 2012

I was in a tight spot, my baby's momma asked for a loan that she'd pay back the following day. As a good samaritan or pushover, I pulled enough from rent to cover her utilities. The following day I had to wait till she got off from work and, yet, still late in the evening only gives me 75% of what I loaned her. Now the rent in form of a check is somewhere between the landlord and bank, if the check bounces, last time comerica bank charged me (3) $35 late fees in "one" day. She finally was able to recover the difference but it was too late to go to the bank. Today, I didn't realize there is a comerica location near me in Cypress. I check my balance online and the payments haven't been posted the landlord's nor utilities. Aha! my break plus I arrive at comerica at 4:24pm which was 17min and quickly was helped by rep Jesse. He greeted me professionally and it didn't bother him that I didn't know my account# so to speed up the transaction I pull out my comerica card, my drivers license for a straight deposit. I believe he took the liberty in searching thru my first and last name found my acct# I asked if it would be credit today. He said absolutely! A sigh of relief. Just want to shout out, Jesse thank you guy for making this whole ordeal end with peace of mind. You are greatly appreciated.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Comerica Bank, Cypress Branch at Cypress, CA
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Nice Rep
 5star Overall Rating
 3star Interest Rate and Cost
 1star Office Environment & Staff
 4star Waiting Time
 3star Other Services
by JohnnieB13, Mar. 14, 2012

I must say the Teller Dawn was so nice and accommodating, she was able to assist me with all my banking needs. I will say the management lady I believe her name is Dorothy was very rude while speaking to Dawn, it was the way she said it and her facial expressions that pissed me off where I wanted to go behind the glass and smack the lady. Dawn held her head up high and continued to do her job the best she could I can tell she was hurt. I would give Dawn 5 stars for her service, but as far as the management overall -5

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Comerica Bank, Michigan Central Branch at Detroit, MI
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