Citizens Bank, West Concord Office

Name:Citizens Bank, West Concord Office
Full Service Brick and Mortar Office
Review:29 client reviews
Location:1134 Main Street
Concord, MA 01742

Middlesex County
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Phone:617-551-6188
Branch Deposit:$57,957,000
FDIC Cert:#57957
Established:1968-06-10


The Bank

Name:Citizens Bank
Concentration:Commercial Lending Specialization
Established:2005-05-13
FDIC Insurance:2005-05-13
Holden By:Citizens Financial Group, Inc.
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:821, view all, view on map
Website:www.citizensbank.com
Total Assets:$122,428,671,000
Total Deposits:$89,838,581,000
Total Equity Capital:$16,608,877,000
Total Domestic Office Deposits:$89,494,947,000
Net Income:$312,838,000
Quarterly Net Income:$312,838,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:7%
Quarterly Return on Equity:7%
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Client Review

29 client reviews of Citizens Bank scored 2.5 out of 5.

Nickled and dimed
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by TobyinBoston, Feb. 18, 2015

Citizens used to be a great bank.  Now, it's just fair, and that's being exceedingly generous.  Management has elected to institute many new fees over the last few years, which are make me feel like I'm being nickled and dimed.  Branch service is likewise diapointing.  Again, management has elected to run the branches with a skeleton crew resulting in poor service.  The branch folk are overworked, and as a consequence, are happy to offer minimal service, so that they can "keep up".  I don't blame the staff, I blame the nitwit management team.  Overall, I'm looking forward to banking with another smaller institution that values both their customers and their employees.





* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, West Concord Office at Concord, MA
3 of 4 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

1 comment. Add a comment

by theresaeileen 2015-05-11 08:49:54
Too many fees.

All Reviews...

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