Citizens Bank, Review

Citizens Bank, Review

Average rating stars based on 37 reviews
stars Interest Rate and Cost
stars Office Environment & Staff
stars Waiting Time
stars Other Services
5 star:
12
4 star:
2
3 star:
0
2 star:
3
1 star:
20
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Erica F. Berman
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by EricaBerman, Aug. 29, 2013

I have utilized the services of this bank for a number of years, including all of the branch managers, their assistants and tellers, and I am very impressed with everyone's professionalism, kindness, support and assistance. I have worked with the former manager, Rob, and now Jason Holcomb for a couple of years trying to help a family member with a mortgage, and their patience, compassion and assistance were greatly appreciated beyond words. Thank you to Citizen's Bank for your corporate citizenship and easy access to the community. Much appreciated!!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Citizens Bank, Pine Hills Branch at Albany, NY
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Erica F. Berman
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by EricaBerman, Aug. 29, 2013

I have utilized the services of this bank for a number of years, including all of the branch managers, their assistants and tellers, and I am very impressed with everyone's professionalism, kindness, support and assistance. I have worked with the former manager, Rob, and now Jason Holcomb for a couple of years trying to help a family member with a mortgage, and their patience, compassion and assistance were greatly appreciated beyond words. Thank you to Citizen's Bank for your corporate citizenship and easy access to the community. Much appreciated!!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Citizens Bank, Pine Hills Branch at Albany, NY
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Erica F. Berman
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by EricaBerman, Aug. 29, 2013

I have utilized the services of this bank for a number of years, including all of the branch managers, their assistants and tellers, and I am very impressed with everyone's professionalism, kindness, support and assistance. I have worked with the former manager, Rob, and now Jason Holcomb for a couple of years trying to help a family member with a mortgage, and their patience, compassion and assistance were greatly appreciated beyond words. Thank you to Citizen's Bank for your corporate citizenship and easy access to the community. Much appreciated!!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Citizens Bank, Pine Hills Branch at Albany, NY
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Thank you for credit $80.00 to me
 4star Overall Rating
 4star Interest Rate and Cost
 4star Office Environment & Staff
 3star Waiting Time
 5star Other Services
by gtr110512, Dec. 01, 2012

I want to say thank you to Office of Chairman Meghan Arnold of Citizens Bank to credit $80 that I was missing on 10/24/2012 back to me.  Thanks again.  Grace Tr

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Shrewsbury Stop & Shop Branch at Shrewsbury, MA
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thieves
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by jimm, Nov. 11, 2012

these people actually reshuffled my check deposits so that they could charge me a $39 penalty fee. then when i went to the branch manager at hampton falls, nh, she told me to come back in an hour as she was busy. i came back and she told me something about company policy and said i could close the account. i couldn't believe a bank would do that with a local small businessperson. i have to say i am sorry i closed my eastern bank account. they would have NEVER done that.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Hampton Falls Branch at Hampton Falls, NH
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Terrile bank, camera is not clear, stole money
 1star Overall Rating
 2star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by gtr110512, Nov. 05, 2012

10-24, 2012, I deposited cash $300 (10 x $20 plus 1 x $100) at Citizens Bank, 539 Boston Tpk., Shrewsbury, Ma .  My brother n I carefully counted before I deposit.  But bank teller told me that I just gave $220 so I gave her another $80.  I told my brother this missing n he said: "Can not missing $4x $20, maybe the teller made mistake see a $100 bill was $20 bill so she told it was $220".  Next day, I came back to bank and requested  this teller to give me see video tape.  She told: "You cannot allow to see  video tape because of bank's security".  She told me manager Brian will review video and call me tomorrow.  10/26, Brian called me, and I told him this issue maybe teller saw 100 bill as 20 bill so she counted 11x$20 but I gave her 10x $20 + $100.   He told me that he can not allow to review video tape , only securities can be able review n he will call back to me after the security review this video. Nov 1, he told he cannot see the bill clearly so he cannot sure the bill was $20 or $100.  I told him to zoom out and review video slowly but he refuse and said he cannot do anymore so I called to the Citizens customer service and talked to Tiffany, and she told she will request Brian counted the money on that day and call back to me but nobody answered me.  Today, I called to bank, n the customer service is horrible to refusing resolve this issue.  So I complain to www.bbb.org n review online. I suppose teller know camera of  bank is not clear and the customer cannot allow to see their video so she stole my money and put $80 to her body or somewhere that  camera cannot reach or see such as blind spots or maybe teller dropped my $80 around her area and she did not know. This is Bank but how come the camera at Bank is not clear and if the theft is happen , how the police can recognize the theft's face and their gun.  I suspect they do not check camera as Brian said or Brian n teller are accomplice to steal the money from Citizens customer or they tried to protect each other in order to have no compensate the money was missing.  The money can not be missing without no reason, or the money can not fly by itself.  

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Shrewsbury Stop & Shop Branch at Shrewsbury, MA
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horrible!!
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 2star Waiting Time
 1star Other Services
by demo4o1, Sep. 13, 2012

Never put people from the Hood at these kind of positions. NOTHING gets done.  Notory public is NEVER present. Svc is bad..

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Citizens Bank, Stop & Shop - Manton Avenue Branch at Providence, RI
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Citizens Bank
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by hannaho, Sep. 03, 2012

People are not friendly.  Constant charges. Hate this Bank

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Mashpee Stop & Shop at Mashpee, MA
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terrible bank
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by moneylost, Jul. 17, 2012

One of the worst experiences of my life with this so called financial institution.  This place has cost me alot of money in fees and late charges etc.. due to mistakes on there behalf. 9 months at the red oaks mill branch 3 debits cards due to the fact that they "sometimes just stop working" . They close at 4pm and aren't .open on saturday . Which means the majority of your banking will be done in a grocery store.  Which by the way are now changed to "peoples choice " and aren't affiliated with citizens.  The final straw was when I tried to deposit cash today I was told my account was closed because I hadn't used it in12 days! That's just a few examples

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Citizens Bank, Red Oaks Mill Branch at Poughkeepsie, NY
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total nightmare!
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by sidekiksar, Jun. 01, 2012

DO NOT use First Niagara Bank- if you have money in that bank- move it somewhere else immediately. We have lived in 3 states now and have never experienced such horrible customer service or ineptitude from a financial institution. They don't have account records for those who had HSBC accounts, you can't close out an account without going in in person, they lost our credit and debit cards, our new address was never transferred so things are being sent all over the US... the list goes on- over 6 hours wasted talking to people and being put on hold over a 3 day period.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Citizens Bank, Niagara Falls Blvd./Tops Branch at Niagara Falls, NY
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Love this bank
 5star Overall Rating
 5star Office Environment & Staff
 5star Waiting Time
by Smooshles, May. 26, 2012

Citizens Bank in the North Andover Stop & Shop has been my bank since I moved to the town 11 years ago and I have to say that the staff has been just so friendly which is my most important criteria in addition to convenient bank hours.


* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Citizens Bank, North Andover Stop & Shop Branch at North Andover, MA
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5/5/12 Review of 20 Years of a Clients Experience
 2star Overall Rating
 3star Interest Rate and Cost
 2star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by Finn, May. 05, 2012

  A client of Citizen's Bank, at their Cranston, Sockanossett Branch, for over 20 years ... I have decided to move to a just as convenient local bank with much better personal service.
  - I have grown very tired of their philosophy of offering only minimal services to personal and business clients who are too small to afford the $10,000.00, or $20,000.00 minimum daily balance to avoid the excessive fees charged ... even for such services such as using their ATM to obtain an account history of the 10 past transactions (not even notifying you by a message on the ATM screen you are going to be automatically charged $3.00).

 - Their endless stream of service offers mailed out to you at almost weekly intervals, and included in all of their monthly account statements.  If they wanted to endear their clients, and, reduce the cost of standard services, they would stop this barrage of expensive 3-4 color brochures printed on high grade glossy paper.  I would love to find out just how many hundreds of thousands of dollars they must spend each year in Rhode Island alone for this "service".

 - Several years ago I was lied to, directly to my face by a bank clerk when I went into the bank to recover my Business Debit Card I had inadvertently left in the pneumatic container the previous day ... an essential bank card needed on a daily basis for purchases for my lawn and garden company.  While she told me they did not have it, I noticed the very card in her hand ... It took the threat of ending all of my personal/business banking with Citizens in order to retrieve my card.

 - Their latest problem seems to be continued poor customer service to clients ... Notified by Citizen's Bank Client Fraud Division of what appeared to be fraudulent use of my debit card number for overseas and Florida online site charged items ... they directed me to see customer service at my local branch:
  For the 2nd time in 3 months I was forced to wait over an hour to be seen by Mr. Merrill Winoker who was casually and obsequiously waiting on a single client ... despite my waiting 15' away (along with 5 other clients, 2 of which left after realizing they probably would need to spend a good hour or more to get 5 minutes worth of attention from him).
  A recent hire at this bank in the past few months, Mr. Winoker seems to be the "chatty cathy" of customer service ... evidently not caring about providing efficient and prompt customer service despite heavy backlogs of waiting clients (On a previous visit I had seen a second rep deal efficiently with 3-4 clients to every 1 of his) Mr. Winoker loves to talk and explore every opportunity to pitch bank services, and seems to delight in calling friends, other employees, and even his own personal relatives in more of a social oriented service to bank clients).  I wonder, ... is Mr. Winoker providing the style and efficiency of service approved by his bank manager?  ... or is he stroking his own ego, and perhaps cultivating client contacts who might be valuable if he decides to leave Citizen's and work, or even start his own financial management or loan business.

 Bye, Bye Citizen's  ... if you haven't noticed, over the past few years I have slowly depleted and closed several different accounts with you and currently have only a small amount in a checking account mainly used for utility bills and walking around money.  You lost all of my financial investments years ago when you stopped offering personal brokerage services, ... and now I am leaving to bank with one of the many national investment/brokerage services I have done business with for many years now.

  Folks, do you feel like you walk around with a bulls-eye target on your back these days that advertises you are a soft touch for any person/business/ or banking service to make easy money off of?  Just start doing something about it.



* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Sockanosset Branch at Cranston, RI
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phone service
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by clclclclcl, Apr. 11, 2012

I needed to order Euro's quickly and my branch did not carry them.  Dawn took my phone call and went the extra mile to find a Citizen's branch that did carry them, found the phone number and gave me directions.  Very helpful.  

Cynthia Lehan

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Citizens Bank, Cobbs Corner Branch at Stoughton, MA
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Rude Staff
 1star Overall Rating
 3star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by ioioi, Sep. 21, 2011

The staff at this location are some of the rudest in the state. I asked a simple question and the response was, "Of course what do you think? Do you think?." I mean come on! Rude!

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Vfw Parkway West Roxbury Branch at West Roxbury, MA
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Rude Staff
 1star Overall Rating
 3star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by ioioi, Sep. 21, 2011

The staff at this location are some of the rudest in the state. I asked a simple question and the response was, "Of course what do you think? Do you think?." I mean come on! Rude!

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Vfw Parkway West Roxbury Branch at West Roxbury, MA
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Just for checking good not good if you have an issue
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by moeman, Aug. 23, 2011

Don't have the customer in mind.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Citizens Bank, North Andover Stop & Shop Branch at North Andover, MA
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Outstanding effort!
 5star Overall Rating
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by davelima, Jan. 03, 2011

Manuel Guerrero, the Assistant Manager, went out of his way to help our mutual client close on their new home on New Years Eve. Without his help they could not have closed. He saved the day.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Financial Center Branch at Boston, MA
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