Citizens Bank, KENMORE SQUARE BRANCH

Name:Citizens Bank, KENMORE SQUARE BRANCH
Full Service Brick and Mortar Office
Review: 2.5star33 client reviews
Location:560 Commonwealth Avenue
Boston, MA 02215

Suffolk County
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Phone:617-551-6158
Branch Deposit:$121,818,000
FDIC Cert:#57957
Established:03/15/1955


The Bank

Name:Citizens Bank
Concentration:Commercial Lending Specialization
Established:05/13/2005
FDIC Insurance:05/13/2005
Holden By:CITIZENS FINANCIAL GROUP INC
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:1158, view all, view on map
Website:www.citizensbank.com
Total Assets:$224,479,847,000
Total Deposits:$180,873,036,000
Total Equity Capital:$23,198,766,000
Total Domestic Office Deposits:$180,743,186,000
Net Income:$1,498,241,000
Quarterly Net Income:$661,541,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:9%
Quarterly Return on Equity:11%
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Client Review

33 client reviews of Citizens Bank scored 2.5 out of 5.

Excellent banking location
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by MikeRambo, Jul. 17, 2022

The reason why I love this branch is because I've been banking here since it opened as Mellon PSFS back in 1999.  They are asking if I need to open another account.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Bensalem Acme Branch at Bensalem, PA
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Worst customer service
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by MariaD, May. 03, 2021

I cringe when I have to go to this branch of Citizens Bank.  I like Citizens Bank it is this branch (Concordville) with very poor customer service.  I have seen the employees in this branch speak very poorly to customers.  I have waited countless times at the drive through window for ten minutes or more and when they do come to the window they say that they are busy with other customers but on one particular time I saw them talking to each other for that ten minutes.  I do not go to that branch if I can help it.  The Kennett Square branch is the best!!! Always helpful and speedy on getting me through the drive through in a timely manner.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Concordville Branch at Glen Mills, PA
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New Management Is Horrible
 1star Overall Rating
 3star Interest Rate and Cost
 3star Office Environment & Staff
 3star Waiting Time
 1star Other Services
by Kalisidragon, Nov. 29, 2019

So sad ... I have been going here for over 10 years,I've seen many managers come & go, I loved them all & was always treated very well, today there was a new manager & he was horrific & treated me extremely poorly, I have never in my life seen such arrogance. At this point I will never go back to this location as long as he is management, I will find another branch or find a different bank entirely, it's a shame

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Amesbury Stop & Shop Branch at Amesbury, MA
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