Citizens Bank, Citizens Bank, National Association

Name:Citizens Bank, Citizens Bank, National Association
Full Service Brick and Mortar Office
Main Office of the Bank
Review:32 client reviews
Location:One Citizens Plaza
Providence, RI 02903

Providence County
View Other Branches
 
Phone:401-456-7096
Deposit:$5,620,914,000
FDIC Cert:#57957
Established:2005-05-13


The Bank

Name:Citizens Bank
Concentration:Commercial Lending Specialization
Established:2005-05-13
FDIC Insurance:2005-05-13
Holden By:Citizens Financial Group Inc
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:981, view all, view on map
Website:www.citizensbank.com
Total Assets:$187,182,386,000
Total Deposits:$154,407,529,000
Total Equity Capital:$22,119,709,000
Total Domestic Office Deposits:$154,072,832,000
Net Income:$608,339,000
Quarterly Net Income:$608,339,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:11%
Quarterly Return on Equity:11%
 More...


Client Review

32 client reviews of Citizens Bank scored 2.5 out of 5.

Worst customer service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by MariaD, May. 03, 2021

I cringe when I have to go to this branch of Citizens Bank.  I like Citizens Bank it is this branch (Concordville) with very poor customer service.  I have seen the employees in this branch speak very poorly to customers.  I have waited countless times at the drive through window for ten minutes or more and when they do come to the window they say that they are busy with other customers but on one particular time I saw them talking to each other for that ten minutes.  I do not go to that branch if I can help it.  The Kennett Square branch is the best!!! Always helpful and speedy on getting me through the drive through in a timely manner.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Concordville Branch at Glen Mills, PA
Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

New Management Is Horrible
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Kalisidragon, Nov. 29, 2019

So sad ... I have been going here for over 10 years,I've seen many managers come & go, I loved them all & was always treated very well, today there was a new manager & he was horrific & treated me extremely poorly, I have never in my life seen such arrogance. At this point I will never go back to this location as long as he is management, I will find another branch or find a different bank entirely, it's a shame

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Amesbury Stop & Shop Branch at Amesbury, MA
Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Regional manager
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by 4evayoung, Aug. 04, 2019

Exceptional customer service from Eddie thumbs up! by far one of the best employee that I have had encountered  at this branch. The manager not so much. Eddie brightens up the branch his welcoming smile and charismatic personality always is welcoming and he is so very helpful. This branch gets my 5 stars because of this employee.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Westfield Stop & Shop Branch at Westfield, MA
Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

All Reviews...

Banks Nearby

Bank of America, Providence Pwm Branch (0.1 miles)
Limited Service Facility Office
1 Financial Plaza
Providence, RI 02903
Santander Bank, N.A., One Financial Plaza Branch (0.1 miles)
Full Service Brick and Mortar Office
One Financial Plaza
Providence, RI 02903
Citizens Bank, Downtown Branch (0.2 miles)
Full Service Brick and Mortar Office
63 Westminster Street
Providence, RI 02903
Bank of America, Kennedy Plaza Branch (0.2 miles)
Full Service Brick and Mortar Office
100 Westminster Street Suite 1050
Providence, RI 02903
ETHIC, Bespoke Banking Center Providence Br (0.2 miles)
Full Service Brick and Mortar Office
15 Park Row West
Providence, RI 02903

More