Home > New York Banks > Canandaigua Banks > Citizens Bank Canandaigua > Citizens Bank, Canandaigua/Tops Branch
Citizens Bank, Canandaigua/Tops Branch
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31 client reviews
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| Name: | Citizens Bank |
| Concentration: | Commercial Lending Specialization |
| Established: | 2005-05-13 |
| FDIC Insurance: | 2005-05-13 |
| Holden By: | Citizens Financial Group Inc |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 1016, view all, view on map |
| Website: | www.citizensbank.com |
| Total Assets: | $183,365,970,000 |
| Total Deposits: | $150,267,404,000 |
| Total Equity Capital: | $22,163,855,000 |
| Total Domestic Office Deposits: | $149,895,406,000 |
| Net Income: | $1,069,832,000 |
| Quarterly Net Income: | $455,440,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 5% |
| Quarterly Return on Equity: | 8% |
| More... | |
Client Review
31 client reviews of Citizens Bank scored 2.5 out of 5.
New Management Is Horrible
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Kalisidragon, Nov. 29, 2019
So sad ... I have been going here for over 10 years,I've seen many managers come & go, I loved them all & was always treated very well, today there was a new manager & he was horrific & treated me extremely poorly, I have never in my life seen such arrogance. At this point I will never go back to this location as long as he is management, I will find another branch or find a different bank entirely, it's a shame
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Amesbury Stop & Shop Branch at Amesbury, MA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Kalisidragon, Nov. 29, 2019
So sad ... I have been going here for over 10 years,I've seen many managers come & go, I loved them all & was always treated very well, today there was a new manager & he was horrific & treated me extremely poorly, I have never in my life seen such arrogance. At this point I will never go back to this location as long as he is management, I will find another branch or find a different bank entirely, it's a shame
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Amesbury Stop & Shop Branch at Amesbury, MA
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Regional manager
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by 4evayoung, Aug. 04, 2019
Exceptional customer service from Eddie thumbs up! by far one of the best employee that I have had encountered at this branch. The manager not so much. Eddie brightens up the branch his welcoming smile and charismatic personality always is welcoming and he is so very helpful. This branch gets my 5 stars because of this employee.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Westfield Stop & Shop Branch at Westfield, MA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby 4evayoung, Aug. 04, 2019
Exceptional customer service from Eddie thumbs up! by far one of the best employee that I have had encountered at this branch. The manager not so much. Eddie brightens up the branch his welcoming smile and charismatic personality always is welcoming and he is so very helpful. This branch gets my 5 stars because of this employee.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Westfield Stop & Shop Branch at Westfield, MA
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No customer service and insulted even after proof.
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by mpaulers, Jun. 17, 2018
The bank manager Belinda has no customer service skills and no knowledge of her own banks procedure though Belinda kept telling us the so called bank policy and basically telling us what we were telling her regarding a claim wasn't true even after Belinda heard a recorded conversation between us and the claims department at Citizens bank who said the complete opposite then what Belinda was telling us. The branch use to be great , they made changes with people, procedure and now it's very bad. Long wait times, no drive through, bad customer service and no care about issues regarding your account all Belinda was telling us to call the banks toll free number which we already did and the toll free number advised us to go into our local branch, Belinda didn't even care enough to look at our account. We had such a bad experience we are closing both accounts and our extended family together are closing another three for a total of five accounts!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Mentor-On-the-lake Branch at Mentor, OH
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby mpaulers, Jun. 17, 2018
The bank manager Belinda has no customer service skills and no knowledge of her own banks procedure though Belinda kept telling us the so called bank policy and basically telling us what we were telling her regarding a claim wasn't true even after Belinda heard a recorded conversation between us and the claims department at Citizens bank who said the complete opposite then what Belinda was telling us. The branch use to be great , they made changes with people, procedure and now it's very bad. Long wait times, no drive through, bad customer service and no care about issues regarding your account all Belinda was telling us to call the banks toll free number which we already did and the toll free number advised us to go into our local branch, Belinda didn't even care enough to look at our account. We had such a bad experience we are closing both accounts and our extended family together are closing another three for a total of five accounts!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Mentor-On-the-lake Branch at Mentor, OH
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