Citibank, Review
Citibank, Review
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Wins the Prize for Most Mentally-Challenged Collection of People!!!!!!
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by Nonya, Mar. 26, 2011
I am generally a patient, understanding person, and yet I cannot begin to explain just how ridiculously incompetent this entire staff is. I had just moved to LA & needed to start a new bank account so I could access my money without incurring massive ATM fees. Irma opened my account - she was quite friendly and helpful, although she failed to cancel the online account I had begun the day before like I'd asked her to upon sitting down at her desk, which caused immense confusion when I received a refusal letter from Citibank in the mail, indicating that my request to open an account had been denied (highly confusing, seeing as how they still had my money!). Luckily, the good people at the Encino Citibank straightened this out for me.
Anyway, Irma informed me that someone would call when my debit card arrived at their location. 4 WEEKS later, I still had not received a call. So, I called and it turned out that my card had arrived (they claimed that someone called me, but I never got a message or even a missed call on my cell phone. My cell is always on, so I highly doubt someone ever called me.) Because I live nowhere near this branch now, I asked the lady who answered the phone if someone could mail it to me - naturally thinking that it would take no more than 1 day to mail it from Highland Park to Encino. 4 DAYS later, I still had not received my card and therefore became concerned. I called AGAIN. Then AND ONLY THEN was I informed that they have to send the card TO SACRAMENTO and then it will be mailed to me!!!!! WHAT THE EFF?!?!
Now, had I known that my only link to my own money would have to be sent 400 MILES AWAY before it could be sent 400 miles back to me. I would have found the time in my ridiculous schedule to pick the freakin thing up.
THESE PEOPLE ARE MENTALLY CHALLENGED IN THE EXTREME!!! Thankfully, the idiocy seems to be limited to this branch, as the nice folks at the Encino branch are both friendly and intelligent.
Thank you, Encino peeps!
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Citibank, 5053 York Blvd Branch at Los Angeles, CA
3 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Nonya, Mar. 26, 2011
I am generally a patient, understanding person, and yet I cannot begin to explain just how ridiculously incompetent this entire staff is. I had just moved to LA & needed to start a new bank account so I could access my money without incurring massive ATM fees. Irma opened my account - she was quite friendly and helpful, although she failed to cancel the online account I had begun the day before like I'd asked her to upon sitting down at her desk, which caused immense confusion when I received a refusal letter from Citibank in the mail, indicating that my request to open an account had been denied (highly confusing, seeing as how they still had my money!). Luckily, the good people at the Encino Citibank straightened this out for me.
Anyway, Irma informed me that someone would call when my debit card arrived at their location. 4 WEEKS later, I still had not received a call. So, I called and it turned out that my card had arrived (they claimed that someone called me, but I never got a message or even a missed call on my cell phone. My cell is always on, so I highly doubt someone ever called me.) Because I live nowhere near this branch now, I asked the lady who answered the phone if someone could mail it to me - naturally thinking that it would take no more than 1 day to mail it from Highland Park to Encino. 4 DAYS later, I still had not received my card and therefore became concerned. I called AGAIN. Then AND ONLY THEN was I informed that they have to send the card TO SACRAMENTO and then it will be mailed to me!!!!! WHAT THE EFF?!?!
Now, had I known that my only link to my own money would have to be sent 400 MILES AWAY before it could be sent 400 miles back to me. I would have found the time in my ridiculous schedule to pick the freakin thing up.
THESE PEOPLE ARE MENTALLY CHALLENGED IN THE EXTREME!!! Thankfully, the idiocy seems to be limited to this branch, as the nice folks at the Encino branch are both friendly and intelligent.
Thank you, Encino peeps!
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Citibank, 5053 York Blvd Branch at Los Angeles, CA
3 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Citibank customer for 11 years
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by meek420, Dec. 15, 2010
I've been with all banks...BOA, DIME, EAB, CHASE, WASH MUTUAL, TDA...Citibank has been the best. They process your debit card same day unlike competitors whom allow 24 hours for debits to process which leads to unbalanced accounts and overdraft. I have had issues with Citibank BUT ALL instances were resolved and credit was issued to me EVEN when the error was mine. I mistakenly deposited the paystub portion of my paycheck (over $700) and the it cleared instantly through the ATM upon my discovery of the error I contacted Citi. They honored EVERY transaction for the 2 days (weekend) for me until I had a chance to go into the branch the following Monday. Also I incurred NO fees, honestly I cant complain about them. When you call citicare you speak to an AMERICAN in AMERICA no outsourced customer service like BOA. If you had a bad experience with this bank...there is something wrong and its not them.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
4 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby meek420, Dec. 15, 2010
I've been with all banks...BOA, DIME, EAB, CHASE, WASH MUTUAL, TDA...Citibank has been the best. They process your debit card same day unlike competitors whom allow 24 hours for debits to process which leads to unbalanced accounts and overdraft. I have had issues with Citibank BUT ALL instances were resolved and credit was issued to me EVEN when the error was mine. I mistakenly deposited the paystub portion of my paycheck (over $700) and the it cleared instantly through the ATM upon my discovery of the error I contacted Citi. They honored EVERY transaction for the 2 days (weekend) for me until I had a chance to go into the branch the following Monday. Also I incurred NO fees, honestly I cant complain about them. When you call citicare you speak to an AMERICAN in AMERICA no outsourced customer service like BOA. If you had a bad experience with this bank...there is something wrong and its not them.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
4 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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no pleasant experiences with it
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by Yanna, Nov. 30, 2010
I should have believed what people have told me about Citi bank and the online reviews. I thought this branch would make some differences. However, I was totally wrong.
Their services are bad, or i should say there is no service. When they made mistakes, they lied about it. It really upsets me. I guess they dont' care about small clients. They made themselveds sound nice, but they are not.
I would not put any cent in this bank any more.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
9 of 10 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Yanna, Nov. 30, 2010
I should have believed what people have told me about Citi bank and the online reviews. I thought this branch would make some differences. However, I was totally wrong.
Their services are bad, or i should say there is no service. When they made mistakes, they lied about it. It really upsets me. I guess they dont' care about small clients. They made themselveds sound nice, but they are not.
I would not put any cent in this bank any more.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
9 of 10 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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by IWest 2013-10-04 16:25:31
I completely agree with your review -- my experience too.
Citibank Tallman NY branch
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by MelBenz, Oct. 05, 2010
Have been a businnes client in very good standing for 6 plus years with a 6 figure balance. Went into the branch (as I do 2x weekly) to make my usual deposit and this time to request a $2500 bank check. Anna, the teller, told me my signature did not match and then referred me to the "Personal Banker" Amanda Grochosky who proceeded to lecture me about how signatures do not change over the years and how she signs perfectly throughout her lifetime and had NEVER seen me in the bank before. Never mind her glass office is 8 feet from the teller counter and the whole bank is maybe 2000 square feet. Then she proceeded to further chastise me as if I was a child about how she was going to put notes in my account about this matter and how I was upset at the way I was being treated. She also looked at checks I have issued in the past and said my signatures do not match. I told her that proved my point that I do not sign the same way every time. I have put up with their late openings and very slow and remarkably untrained tellers for years but this is the final straw. I will close my accounts and move them to another bank.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
13 of 17 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby MelBenz, Oct. 05, 2010
Have been a businnes client in very good standing for 6 plus years with a 6 figure balance. Went into the branch (as I do 2x weekly) to make my usual deposit and this time to request a $2500 bank check. Anna, the teller, told me my signature did not match and then referred me to the "Personal Banker" Amanda Grochosky who proceeded to lecture me about how signatures do not change over the years and how she signs perfectly throughout her lifetime and had NEVER seen me in the bank before. Never mind her glass office is 8 feet from the teller counter and the whole bank is maybe 2000 square feet. Then she proceeded to further chastise me as if I was a child about how she was going to put notes in my account about this matter and how I was upset at the way I was being treated. She also looked at checks I have issued in the past and said my signatures do not match. I told her that proved my point that I do not sign the same way every time. I have put up with their late openings and very slow and remarkably untrained tellers for years but this is the final straw. I will close my accounts and move them to another bank.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
13 of 17 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Beware of Eli
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by chapman3932, Jun. 13, 2010
Eli of Plymouth meeting is one of the worst people under the sun. I closed an account and transferred my balance to a new account. Items were presented against the closed account he allowed them to bounce costing me hundreds of dollars in overdraft fees and then removed the money from my new account to cover the negative balance in my old account without even a phone call or email to let me know what was going on.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
12 of 18 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby chapman3932, Jun. 13, 2010
Eli of Plymouth meeting is one of the worst people under the sun. I closed an account and transferred my balance to a new account. Items were presented against the closed account he allowed them to bounce costing me hundreds of dollars in overdraft fees and then removed the money from my new account to cover the negative balance in my old account without even a phone call or email to let me know what was going on.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
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Citibank in my experience has been WONDERFUL!!!
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by Paola, Apr. 17, 2010
I have been banking with Citibank for 10years and I never had a problem. Infact, they have offered me great products, never mislead me and always helped me. As long as they are in business they have a customer for life!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
8 of 11 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Paola, Apr. 17, 2010
I have been banking with Citibank for 10years and I never had a problem. Infact, they have offered me great products, never mislead me and always helped me. As long as they are in business they have a customer for life!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
8 of 11 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Avoid Berwyn branch & avoid Citibank while you're at it
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by DonAnderson, Apr. 11, 2010
The Citibank Berwyn, PA branch is the black hole of banks. My Citibank business account has had dozens of problems ranging from mystery fees to fraud. The representatives at Citibank do not return calls or emails, and I learned that this is probably because they get fired every 2 weeks. I am not exaggerating; they've gone through 6 business managers in the few years I've been with them.
They misquote rates, mislead you with erroneous terms of service and forget to tell you about secret fees even after you explicitly ask if there are any fees. When you finally get hold of one of them, they apologize, say they've been out of town, promise to reimburse you for losses, but no... you never get a call back, and next week you're repeating the same infuriating dance with another representative.
The 800 number for Citibank is no better. I am still awaiting a call back from a representative who told me she would call back with an answer "in 15 minutes". This was over 2 months ago.
Choose another bank--any bank at all--and you will be much better off. I can only hope that Citibank will go bankrupt soon and be bought out by a more professional and efficient financial institution. In the meantime, Citibank owes me several hundred dollars stolen from my account by fraud.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
7 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby DonAnderson, Apr. 11, 2010
The Citibank Berwyn, PA branch is the black hole of banks. My Citibank business account has had dozens of problems ranging from mystery fees to fraud. The representatives at Citibank do not return calls or emails, and I learned that this is probably because they get fired every 2 weeks. I am not exaggerating; they've gone through 6 business managers in the few years I've been with them.
They misquote rates, mislead you with erroneous terms of service and forget to tell you about secret fees even after you explicitly ask if there are any fees. When you finally get hold of one of them, they apologize, say they've been out of town, promise to reimburse you for losses, but no... you never get a call back, and next week you're repeating the same infuriating dance with another representative.
The 800 number for Citibank is no better. I am still awaiting a call back from a representative who told me she would call back with an answer "in 15 minutes". This was over 2 months ago.
Choose another bank--any bank at all--and you will be much better off. I can only hope that Citibank will go bankrupt soon and be bought out by a more professional and efficient financial institution. In the meantime, Citibank owes me several hundred dollars stolen from my account by fraud.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
7 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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what to say
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by Yuki, Mar. 30, 2010
the unkindest bank in NYC!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Yuki, Mar. 30, 2010
the unkindest bank in NYC!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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