Capital One, West 34th

Name:Capital One, West 34th
Full Service Brick and Mortar Office
Review:48 client reviews
Location:11097a Northwest Freeway
Houston, TX 77092

Harris County
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FDIC Cert:#4297

The Bank

Name:Capital One
Concentration:All Other Specialization > 1 Billion
FDIC Insurance:1934-01-01
Holden By:Capital One Financial Corporation
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:629, view all, view on map
Total Assets:$289,877,587,000
Total Deposits:$235,874,014,000
Total Equity Capital:$38,051,677,000
Total Domestic Office Deposits:$235,560,339,000
Net Income:$727,873,000
Quarterly Net Income:$727,873,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:8%
Quarterly Return on Equity:8%

Client Review

48 client reviews of Capital One scored 2 out of 5.

Horrible customers service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by HorribleService01, Nov. 19, 2014

Horrible customers service, manager and teller are very discriminatory towards the Hispanics, although they are Hispanics themselves. I was asked for my social security number just to deposit to my banking account. I asked why was that needed, she gave me mean face and told me she was only doing her job. I told her that I was not requesting for any funds back and that She did not need my SS#. I would like not to return to this branch, but the others are a out of my way. I am going to find their superiors and complain about their nasty behavior.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Capital One, West 34th at Houston, TX
9 of 13 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

1 comment. Add a comment

by pmellowd 2017-03-21 23:06:12
This is silly. The teller only asks for you ss# to look up your account if you don't know or have you account number and there are duplicate names. She has to find some way of deciphering you from the rest of the clients with the same name. If you enter the social, it only pulls up your name. This client need to get a grip and remember to bring their account number when they come to the bank. Duh.

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