Capital One, Smithtown Branch

terrible
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by semaj, Nov. 04, 2019

the manager, a rather portly african american man was nasty. Told me he did not have to give his name to me! I did not have my glasses and could not see his name. I am calling my son and taking our our savings of just over 100K and going across the street to Ccitibank.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Capital One, Buhre Ave Branch at Bronx, NY
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Dr
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by Drtmi, Sep. 06, 2019

I closed out my CD, they gave the wrong amount. The amount more than double the amount.
Later they called me, initially blamed me for not know the due amount. Later the branch manager called back.
He requested me to write a check, which I did as my parents taught better.
But I personally think , people need to carefully doing any business with that Bank.
Their customer service is similar street.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Capital One, Richmond Hill Branch at Richmond Hill, NY
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The rude manager at this branch
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by Andrada, Sep. 04, 2019

I was there in my lunch time to deposit cash. I stand on line (4 people in front of me) for 10 minutes and no move. Only one window open with 2 tellers who were talking and laughing, trying to do a transactions for the customer in front of them. Due to the heavy air/smell, I felt sick and I got out for some clean air, for 5 minutes. Coming back, the line was longer, same people, one left and 3 added. I got again on line and waiting again, I saw on my right side a man in an office sitting at the desk and doing nothing. I asked : Please, do you have a manager?
The man responded: I am. He got up and approached me. I explained t I am in my lunch time, I am trying to make a deposit and it was taking too long. Can he help,I asked.
He said that he doesn't have more tellers the ones working together are in training and invited me outside to use the ATM (the machine was on the street).  I refused due to the fact that a month ago I deposited a ck at that ATM and was read incorrectly, $20 short.
I insisted to help those people waiting, in a very polite manner,but he asked me to leave the premises.  I agreed if he will provide his name, but he refused, went back to his office and called another teller from the basement. He closed his door and we started to move, with the new person was shorter the waiting time. I was there in total for 23 minutes and when I left, I opened his door and asked for his card. He just wrote the name on as small piece of paper and handle it to me: Charlie Caruso. The branch is located on 57th Street and 6th avenue.
I would like to mention that i am an old customer at Capital One, I love the bank but I was doing business for few good years at another branch on Third Avenue where I loved the staff. They were very nice and never had an issue.
I consider this manager's behavior inappropriate, rude, arrogant and aggressive.
Thank you for listening.



* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Capital One, West 57th Street Branch at New York, NY
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