Capital One, Smithtown Branch

For me it's a great bank
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by Intercessor, Feb. 27, 2020

It's interesting how many ppl have bad issues with Capital One bank (Me & my husband have a joint Capital One acc & each of us has our own Capital 360 acc) we have never had a day one issue @ any location. The one by us is closing & we're gonna have to go to the next one about say 20 min.s away but that's ok cause we love Capital One. We have always been greeted with a smile & great teller service even @ the drive thru. I'm sad our location is closing (it happens to the best banks & it's just how it is) but 20 min.s isn't a hassle for us. It's worth it so no big deal. I have 4 other Banks & they're just as good. All of my banks are respectful. I guess it depends what state you live in but here in Houston Texas we have no issues. If you have inside teller problems if possible do your banking thru the ATM so you'll have peace. It's not worth your frustration. But for us we love Capital One & have no plans to close out our 3 acc.s now or later. So I wish all you bad reviewers luck. You can come up with a solution if you sit down & think things thru 1st

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Capital One, Steeplechase Branch at Houston, TX
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terrible
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by semaj, Nov. 04, 2019

the manager, a rather portly african american man was nasty. Told me he did not have to give his name to me! I did not have my glasses and could not see his name. I am calling my son and taking our our savings of just over 100K and going across the street to Ccitibank.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Capital One, Buhre Ave Branch at Bronx, NY
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Dr
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by Drtmi, Sep. 06, 2019

I closed out my CD, they gave the wrong amount. The amount more than double the amount.
Later they called me, initially blamed me for not know the due amount. Later the branch manager called back.
He requested me to write a check, which I did as my parents taught better.
But I personally think , people need to carefully doing any business with that Bank.
Their customer service is similar street.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Capital One, Richmond Hill Branch at Richmond Hill, NY
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