Capital One, Smithtown Branch
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49 client reviews
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| Name: | Capital One |
| Concentration: | All Other Specialization > 1 Billion |
| Established: | 1933-05-22 |
| FDIC Insurance: | 1934-01-01 |
| Holden By: | Capital One Financial Corporation |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 549, view all, view on map |
| Website: | www.capitalone.com |
| Total Assets: | $304,657,685,000 |
| Total Deposits: | $238,190,056,000 |
| Total Equity Capital: | $39,547,531,000 |
| Total Domestic Office Deposits: | $238,190,056,000 |
| Net Income: | $2,932,067,000 |
| Quarterly Net Income: | $459,458,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 8% |
| Quarterly Return on Equity: | 5% |
| More... | |
Client Review
49 client reviews of Capital One scored 1.5 out of 5.
Poor customer service!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by 77356, Dec. 24, 2018
I went in to the Conroe location after calling Saturday morning to get some information on the interest rates for savings accounts. I was told by the lady that answered the phone, that someone would call me back that could answer my questions. That never happened!
Upon arriving at the bank on the following Monday, the teller told me I needed to talk with a personal banker. So I sat there for fifty minutes while one of the personal bankers helped another customer. Of the fifty minutes she probably spent twenty minutes talking about her child, pregnancy, etc.. It wasn't like the other people that were waiting had anything better to do...
Finally when she got to me, she sad she couldn't give me any information about FDIC coverage, that she was there for tech support, and that I should go online and research the FDIC website myself. When I asked to speak to a manager, she told me the manager was out on maternity leave, but she could have a manager from another location give me a call. They didn't return my first call, what would make me think they would call the second time.
I have actually had an account there for years, but usually go to another location due to the incredibly poor management and customer service I have received at this location.....
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Capital One, Conroe Branch at Conroe, TX
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby 77356, Dec. 24, 2018
I went in to the Conroe location after calling Saturday morning to get some information on the interest rates for savings accounts. I was told by the lady that answered the phone, that someone would call me back that could answer my questions. That never happened!
Upon arriving at the bank on the following Monday, the teller told me I needed to talk with a personal banker. So I sat there for fifty minutes while one of the personal bankers helped another customer. Of the fifty minutes she probably spent twenty minutes talking about her child, pregnancy, etc.. It wasn't like the other people that were waiting had anything better to do...
Finally when she got to me, she sad she couldn't give me any information about FDIC coverage, that she was there for tech support, and that I should go online and research the FDIC website myself. When I asked to speak to a manager, she told me the manager was out on maternity leave, but she could have a manager from another location give me a call. They didn't return my first call, what would make me think they would call the second time.
I have actually had an account there for years, but usually go to another location due to the incredibly poor management and customer service I have received at this location.....
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Capital One, Conroe Branch at Conroe, TX
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dr.
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by daveandrichie, Apr. 04, 2017
They have cut back on all services. This bank used to help in every way possible. Each time I go in another service is cut back. The loss of notary service has cost be over $100 alone. I miss the old Capitol one with its incredible service.
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Capital One, Central Mall Branch at Texarkana, TX
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby daveandrichie, Apr. 04, 2017
They have cut back on all services. This bank used to help in every way possible. Each time I go in another service is cut back. The loss of notary service has cost be over $100 alone. I miss the old Capitol one with its incredible service.
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Capital One, Central Mall Branch at Texarkana, TX
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Great Service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by NoahsMommy, Aug. 19, 2016
Everyone is always so nice and bubbly great customer service skills.
Very fast bankers, very nice attitudes and always with a perfect smile.
I have the app but prefer to come in because the service is great here.
Capital one great bank but this branch is the Best
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Capital One, Pelham Parkway Branch at Bronx, NY
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby NoahsMommy, Aug. 19, 2016
Everyone is always so nice and bubbly great customer service skills.
Very fast bankers, very nice attitudes and always with a perfect smile.
I have the app but prefer to come in because the service is great here.
Capital one great bank but this branch is the Best
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Capital One, Pelham Parkway Branch at Bronx, NY
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