Byline Bank, Berwyn Main Branch

Name:Byline Bank, Berwyn Main Branch
Full Service Brick and Mortar Office
Review:6 client reviews
Location:3322 South Oak Park Avenue
Berwyn, IL 60402

Cook County
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FDIC Cert:#20624
Established:1947-11-08


The Bank

Name:Byline Bank
Concentration:Commercial Lending Specialization
Established:1972-03-01
FDIC Insurance:1972-03-01
Holden By:Byline Bancorp, Inc.
Charter Class:Commercial bank, state charter and Fed nonmember, supervised by the FDIC
# of Branches:63, view all, view on map
Website:https://www.bylinebank.com
Total Assets:$4,798,088,000
Total Deposits:$3,663,539,000
Total Equity Capital:$633,597,000
Total Domestic Office Deposits:$3,663,539,000
Net Income:$11,928,000
Quarterly Net Income:$4,466,000
Return on Assets:1%
Return on Equity:5%
Quarterly Return on Equity:3%
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Client Review

6 client reviews of Byline Bank scored 3 out of 5.

Need to train staff on customer service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
by ConcernedCust, Jul. 27, 2018

This review is specifically for the Schaumburg branch, as the Des Plaines branch is wonderful! The Front desk woman who told me her name is Sheru was very rude to me and had awful customer service. She was not helpful to me whatsoever. I've been a loyal customer for years. Very distasteful. I'm surprised as I've been banking with this organization since they were names North Community Bank. Please train your employees!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Byline Bank, Schaumburg Office Branch at Schaumburg, IL
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This bank have great costumer cervice thanks you guys.
Overall Rating
Interest Rate and Cost
Office Environment & Staff
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by Arroyo, Aug. 07, 2015

I like this bank great costumer service the only thing for this bank  is need bathroom!!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Byline Bank, Kedzie Branch at Chicago, IL
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Ran by Monkeys
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Interest Rate and Cost
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by Tracie708, Jan. 28, 2014

Nothing but problems with this bank since day one.

Day one I opened the account and choose a set of their free single copy checks.  Well I received the duplicate checks instead and was charged $25 for them. It was a hassle, but got that money refund.  

Let's see then I got married and I tried 3 times to change my name on the account, because every time they wanted something else.  Guess what?  Still has my maiden name on the account.

Then I moved.  Once again ran into issues.  My drivers license has my married name on it.  So we can't change your address, wrong person.

Trying to close this account now.  While in the process of doing this, one of my direct withdraws went through that shouldn't have.  I have been talking with them to get this fixed. Finally got that taken care of. Now to see if I can get $200 in overdraft fees to be reversed or at least some of that. So I called their main customer service number and they told me that I have to call the individual branch.  Okay...I find that odd, but fine.  I call and talk to a manager at the Hickory Hills location.  She was unbelievably rude. Told me that I shouldn't have let my account be overdrawn.  Well duh, but did you miss the part that the one company took money from my account when they weren't authorized too? Not really my fault there. Besides then I have never over-drafted on that account. Then tells me that I should go after the company that took the money out to refund me the money.  Oh yeah, cause they will do that no problem right?  Then proceeds to tell me that I am still -$15 and that I need to put money in my account before I receive additional overdraft fees and to have a good day.  Bye.  

I am sooo glad I am done with this sad excuse for a bank. Please save yourself the many headaches, go bank with tcf...they are at least ran by slightly smarter monkeys

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Byline Bank, Hickory Hills Branch at Hickory Hills, IL
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