Truist Bank, MURPHY WEST HIGHWAY 64 BRANCH

Sad Customer Relations, Long Waits,
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by OverBBT, Nov. 28, 2023

Sadly, 20+ years experience with BB&T now Truist. The Truist migration, although supposedly seamless to the customer, was far less so. We bank not only personally but for several small business' we have owned over the years through Truist. Add to that usage a substantial commercial loan several years ago and several residential home mortgages as well in the last 20+ years. I have also used the affiliate BB&T Insurance for various business insurance needs. We have a substantial history with the now Truist Bank. As we have dealt with several branches in 4 States now, Truist in Murphy NC may be one of the worst branches that Truist has. It is trypically chronically understaffed and thus the staff is often under stress which translates into a poor customer relations experience quite often. They have no patience with you on the phone no doubt due to often having a backed up line of customers to service. Try sitting in the lobby to speak with a relationship banker...best to take the afternoon off as it typically is a ridiculously long wait. Often banking issues go either unresolved or a partial kidney donation is required to beg for assistance. Not returning calls seems to be the status quo for this particular location. The scariest dealing with this branch was when i turned over the details of my entire financial portfolio to the BB&T Financial represntative and then could not get return emails or phone calls responded to for subsequent actions/follow-up. Had to seek out other resources to handle my financial needs. Run of the mill branch visits often are stressful as well as the "I want to assist with your banking needs/issues" seems to not exist much at this branch. Much of this attitude I discern as mismanaged scheduling initiatives wherein the staffing is often overwhelmed by business cycles/volume. I hope that i am correct in this assumption and that it is not just a cultural issue (referencing poor customer relations) for this branch. Alas, I have too many tie's to this bank due to my various business accounts but Truist, at least this branch, has been a huge disappointment in customer service and friendly can do atmosphere. If you're new to the area and looking for a new bank, maybe one of the other local banks may service your needs better. Check out their ratings and as always...buyer beware before you purchase. Buyer remorse afterwards is frustrating.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Truist Bank, MURPHY WEST HIGHWAY 64 BRANCH at Murphy, NC
Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment