Home > Iowa Banks > Des Moines Banks > BMO Harris Bank Des Moines > BMO Harris Bank, SOUTHDALE BRANCH
BMO Harris Bank, SOUTHDALE BRANCH
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105 client reviews
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| Name: | BMO Harris Bank |
| Concentration: | Commercial Lending Specialization |
| Established: | 05/17/1947 |
| FDIC Insurance: | 05/17/1947 |
| Holden By: | BANK OF MONTREAL |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 1053, view all, view on map |
| Website: | http://www.bmo.com |
| Total Assets: | $263,344,053,000 |
| Total Deposits: | $202,237,154,000 |
| Total Equity Capital: | $31,979,778,000 |
| Total Domestic Office Deposits: | $202,237,154,000 |
| Quarterly Net Income: | $309,168,000 |
| Quarterly Return on Equity: | 4% |
| More... | |
Client Review
105 client reviews of BMO Harris Bank scored 2.5 out of 5.
Horrible Customer Service and Care for Clients
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
by amhewa, Dec. 07, 2019
I was a customer of BMO when it was M&I (for about 37 years) my parents opened an account with them when I was born. Both my parents still bank with them so I stayed with them after I moved out of state (where there are NO BMO banks). As many people have already said; customer service (call center) is HORRIBLE. The manager that was there during the time I called had me in tears. She made me feel like I was dumb and no better than the gum on the bottom of her shoe (keep in mind I have a masters in Elem Education and been in small business management/customer service for many years). Due to fees that they charged me due to a mistake I made I told her I wanted to close my account after 37 years her response "okay we will get that process started" and when a questioned her customer service she began to blame me and that I should have been more responsible, etc etc. I was shocked that they were willing to let me go without a "let me refund those charges and let me fix this for you". As days passed I found out that she failed to tell me EVERYTHING it takes to close the account and how long the process actually takes. All I got is "this will take about 7 to 10 business days" she left out I would have to verify my address via a letter they sent in the mail, send that back wait for them to close it than take 45 DAYS to receive my cashier check. So here I am over 2 months later with not check.
Now if you NEVER EVER have to deal with the call center and can build a relationship with your local bank; you can't find a better bank!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Timeby amhewa, Dec. 07, 2019
I was a customer of BMO when it was M&I (for about 37 years) my parents opened an account with them when I was born. Both my parents still bank with them so I stayed with them after I moved out of state (where there are NO BMO banks). As many people have already said; customer service (call center) is HORRIBLE. The manager that was there during the time I called had me in tears. She made me feel like I was dumb and no better than the gum on the bottom of her shoe (keep in mind I have a masters in Elem Education and been in small business management/customer service for many years). Due to fees that they charged me due to a mistake I made I told her I wanted to close my account after 37 years her response "okay we will get that process started" and when a questioned her customer service she began to blame me and that I should have been more responsible, etc etc. I was shocked that they were willing to let me go without a "let me refund those charges and let me fix this for you". As days passed I found out that she failed to tell me EVERYTHING it takes to close the account and how long the process actually takes. All I got is "this will take about 7 to 10 business days" she left out I would have to verify my address via a letter they sent in the mail, send that back wait for them to close it than take 45 DAYS to receive my cashier check. So here I am over 2 months later with not check.
Now if you NEVER EVER have to deal with the call center and can build a relationship with your local bank; you can't find a better bank!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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customer
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by retired2016, Jun. 12, 2018
Wanted to transfer my 401K ($175,000) into a CD IRA they had advertised in the bank. I was told I had to talk to their financial advisor. I told him what I wanted and he said the had annuities. I told him I didn't want an annuity. About 10 minutes into his sales pitch I realized he couldn't sell me the CD. This sure seems like bait and switch which is illegal. Told me nobody has ever lost money, guaranteed by the state and showed how much I could have. I knew he was lying. I asked him if I could just have my money transferred there and then decide. He told me no. I hate this bank and am planning to close my account. There is one bank you can go to and you don't hear. Would you like to talk to our financial advisor? NO !! It only takes a minute. NO !! It's free. NO !! Every bank has the same line. I miss the days when the commercial bank and investment bank were required to be in separate buildings.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on BMO Harris Bank, Ledgeview - De Pere at De Pere, WI
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby retired2016, Jun. 12, 2018
Wanted to transfer my 401K ($175,000) into a CD IRA they had advertised in the bank. I was told I had to talk to their financial advisor. I told him what I wanted and he said the had annuities. I told him I didn't want an annuity. About 10 minutes into his sales pitch I realized he couldn't sell me the CD. This sure seems like bait and switch which is illegal. Told me nobody has ever lost money, guaranteed by the state and showed how much I could have. I knew he was lying. I asked him if I could just have my money transferred there and then decide. He told me no. I hate this bank and am planning to close my account. There is one bank you can go to and you don't hear. Would you like to talk to our financial advisor? NO !! It only takes a minute. NO !! It's free. NO !! Every bank has the same line. I miss the days when the commercial bank and investment bank were required to be in separate buildings.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on BMO Harris Bank, Ledgeview - De Pere at De Pere, WI
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by SUELSCARE 2018-07-12 02:43:01
Rip off bank stay away fees galore fees on top of monthly fees ! You opt out on debit card they jam it thru to get more fees ! No help they will close your account after 10 years because they do not like your attitude. In the way they steal from you and not let you no was a great bank when it was just Harris bank . A joke with fees monthly fees now $15 daily fee on top of the fee over 2 cents is $38 . Your feed on top of uncollected funds . A item ck you don’t write fees are $48 . Customer service horrible they lie cheat steal . Promise you a refund then don’t do it . Not very bright people at the bank no help I strongly advise to not bank with any bmo . You will be sorry they only want the rich people. And they get mad when you complain if they rip you off if they don’t like your attitude what a joke if you stole from them you be in jail . But it’s ok for them to steal from you a license to steal . The feds must look into their fees and they do not follow the law if you opt out of a debit purchase to be declined instead they will jam thru a small purchase to make more fees . And hold your funds longer to make more fees . Use to be a great bank on the 90s when it was Harris bank . Another to big to fail . But fee crazy serious if you want to be ripped off stay with them you will be fees to death . Not a good bank stay with. A credit union. Bank more caring look for better options . You will be sad when they fee you to death . And do not follow federal banking laws . Not lieing do not want see others ripped off . Or fees to death and get your account closed without them telling you . Find a better bank their their bmo in my opinion is a horrible horrible ruthless bank fee happy . Thanks only the truth
Not a bank for small businesses
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Fairlady, Mar. 16, 2018
Charge fees for counting money put into business checking accounts.
Loans are impossible unless your business falls into their “normal” business criteria. Our business is seasonal and does not meet their normal criteria even with excellent revenue stream and credit.
If you want great service and a bank that fits everyone’s needs—- go to a credit union!!!!
You won’t be disappointed.
Bank tellers are always polite at Harris, but that is the only positive I can say for Harris.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on BMO Harris Bank, Baraboo Branch at Baraboo, WI
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Fairlady, Mar. 16, 2018
Charge fees for counting money put into business checking accounts.
Loans are impossible unless your business falls into their “normal” business criteria. Our business is seasonal and does not meet their normal criteria even with excellent revenue stream and credit.
If you want great service and a bank that fits everyone’s needs—- go to a credit union!!!!
You won’t be disappointed.
Bank tellers are always polite at Harris, but that is the only positive I can say for Harris.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on BMO Harris Bank, Baraboo Branch at Baraboo, WI
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
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