Full Service Brick and Mortar Office
Review: 2star11 client reviews
Location:803 Main St
Willimantic, CT 06226

Windham County
View Other Branches
FDIC Cert:#23621

The Bank

Name:Berkshire Bank
Concentration:Commercial Lending Specialization
FDIC Insurance:01/02/1982
Charter Class:Commercial bank, state charter and Fed nonmember, supervised by the FDIC
# of Branches:99, view all, view on map
Total Assets:$12,425,425,000
Total Deposits:$10,736,701,000
Total Equity Capital:$1,029,883,000
Total Domestic Office Deposits:$10,736,701,000
Net Income:$76,144,000
Quarterly Net Income:$258,000
Return on Assets:1%
Return on Equity:8%

Client Review

11 client reviews of Berkshire Bank scored 2 out of 5.

Bogus Berkshire Bank
 1star Overall Rating
 3star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by jeropaun, May. 07, 2020

Berkshire Bank is bogus! If you don't believe me, please read their other reviews. If you do you will see they are mostly glowing. But notice the review dates; they are all written before Berkshire Bank bought the Savings Institute Bank & Trust. When SI was owned and operated by SI, it was an excellent local bank with excellent customer service and earned the glowing reviews Berkshire Bank is claiming to be theirs.

Since Berkshire Bank began operating the bank in September-October 2019, it has become a complete and utter disaster. For example, I have been trying to get a copy of my September 2019 account statement for weeks, if not months. It is impossible to get through to anyone at Berkshire Bank on their phone lines. It doesn't matter what phone you call, the local branch number, the universal banker number, the 800 numbers, it's all the same. An apologetic message about the bank "experiencing extremely high call volumes." There is no such thing as "extremely high call volumes" all the time; only too few people to answer the phones!

I have banked with many banks in my life. I have never banked with any bank nearly as incompetent and unresponsive as the Berkshire Bank. It advertises itself as America's "most exciting bank." Who cares? I don't know anyone who thinks about their bank as an exciting place or experience. I certainly don't.

I want my bank to be secure, to be convenient, to provide good reliable customer service. That's what's important to me in a bank. If that's what you want from your bank, don't bank at Berkshire!

If, on the other hand, you're looking for excitement, well don't be disappointed when the promised excitement turns out to be  aggravation instead.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Berkshire Bank, Savings Institute B&Tc Br at Willimantic, CT
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