Berkshire Bank, Northern Blvd Branch

Name:Berkshire Bank, Northern Blvd Branch
Full Service Brick and Mortar Office
Review:11 client reviews
Location:6788 Northern Blvd
East Syracuse, NY 13057

Onondaga County
View Other Branches
 
Phone:315-433-0111
Branch Deposit:$110,251,000
FDIC Cert:#23621
Established:2009-07-01


The Bank

Name:Berkshire Bank
Concentration:Commercial Lending Specialization
Established:1846-02-06
FDIC Insurance:1982-01-02
Holden By:Berkshire Hills Bcorp Inc
Charter Class:Commercial bank, state charter and Fed nonmember, supervised by the FDIC
# of Branches:133, view all, view on map
Website:http://www.berkshirebank.com
Total Assets:$13,204,374,000
Total Deposits:$10,184,939,000
Total Equity Capital:$1,668,938,000
Total Domestic Office Deposits:$10,184,939,000
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Client Review

11 client reviews of Berkshire Bank scored 2 out of 5.

Inept, negligent, and even dishonest
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by SSimone, Apr. 05, 2013

Our credit union was bought out by Berkshire, and they sent us the WRONG account number, and never called, emailed, or tried to contact us in any way of their major screw up.    The ONLY reason I found out was because I was trying to set up a paypal account, and it was coming back as unverifiable.  
IF, they didn't know about *which I find hard to believe* it would show them to be completely incompetent.    If they did know about it, and neglected to tell us, leaves me completely dumbfounded.   Trying to get through to their customer service was a nightmare, and did not admit their fault, nor apologize, nor offer any solution to the major inconvenience that it cost us.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Berkshire Bank, Northern Blvd Branch at East Syracuse, NY
8 of 8 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

1 comment. Add a comment

by 389177 2014-05-05 09:09:40
Sadly, I agree with this rating.   I loved our old credit union, but now that Berkshire has bought them out, you can't even get a hold of the local branch via the phone.  I always wait on hold a MINIMUM of 6 minutes before anyone even picks up the phone.   In fact... I am on hold now as we speak.... so far 8 min 10 secs into my "holding pattern". Anyway, I digress...  Need a statement copy - there's a fee for that.. need a cancelled check copy - - there's a fee for that - - - nothing is easy!!   I am in the process of closing my accounts and moving my business elsewhere.  9 min 28 secs - just got through  :)

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