BBVA USA, Governors Drive Branch
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47 client reviews
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| Name: | BBVA USA |
| Concentration: | Commercial Lending Specialization |
| Established: | 1964-03-02 |
| FDIC Insurance: | 1964-03-02 |
| Holden By: | Banco Bilbao Vizcaya Argentaria, S.A. |
| Charter Class: | Commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB) |
| # of Branches: | 643, view all, view on map |
| Website: | www.bbvausa.com |
| Total Assets: | $90,996,935,000 |
| Total Deposits: | $73,065,406,000 |
| Total Equity Capital: | $12,759,936,000 |
| Total Domestic Office Deposits: | $73,065,406,000 |
| Net Income: | $277,335,000 |
| Quarterly Net Income: | $147,391,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 4% |
| Quarterly Return on Equity: | 5% |
| More... | |
Client Review
47 client reviews of BBVA USA scored 2.5 out of 5.
Cab driver
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Carlos1971, Nov. 02, 2017
Slow
* this reviewer has be with this bank for >10 years
* this review was made on BBVA USA, Round Rock Branch at Round Rock, TX
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Carlos1971, Nov. 02, 2017
Slow
* this reviewer has be with this bank for >10 years
* this review was made on BBVA USA, Round Rock Branch at Round Rock, TX
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
DO NOT OPEN A BUSINESS ACCOUNT WITH COMPASS
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by DoctorK, Jun. 28, 2016
I opened a new business account with Compass. The staff was great, but the home office does not respect due process and overreacts. I opened my account and deposited over $4000 in customers checks. Unfortunately, 4 of those checks bounced. We have no control over our customers actions, but Compass made me feel like a criminal and froze my account over the actions of our customers. This was completely unfair and locked up my funds for days. This action made no sense whatsoever and was no way to treat a new customer. If you have a new business, I would suggest going to a larger business friendly bank and avoid Compass bank completely. They are way to paranoid to handle business accounts. As a business owner we want our bank to be a partner and not a bureaucratic nightmare.
* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on BBVA USA, Prescott Valley Branch at Prescott Valley, AZ
5 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Waiting Time Other Servicesby DoctorK, Jun. 28, 2016
I opened a new business account with Compass. The staff was great, but the home office does not respect due process and overreacts. I opened my account and deposited over $4000 in customers checks. Unfortunately, 4 of those checks bounced. We have no control over our customers actions, but Compass made me feel like a criminal and froze my account over the actions of our customers. This was completely unfair and locked up my funds for days. This action made no sense whatsoever and was no way to treat a new customer. If you have a new business, I would suggest going to a larger business friendly bank and avoid Compass bank completely. They are way to paranoid to handle business accounts. As a business owner we want our bank to be a partner and not a bureaucratic nightmare.
* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on BBVA USA, Prescott Valley Branch at Prescott Valley, AZ
5 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
wWonderul customer service
Overall Rating
Office Environment & Staff
Other Services
by DodieA, Mar. 01, 2015
My 80 year old Mother recently lost her checkbook. She went into the branch on Main Street in Gainesville, FL and was immediately approached by Nancy Hurst. She was very helpful and spent a great deal of time closing her old account, working with SSA, opening a new account and ordering new checks. Mom went back into the branch several days later and was immediately approached by Nancy who even remembered her name. She did everything possible to reduce the stress of the situation and all really appreciate Nancy's hard work and kindness.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on BBVA USA, Main Street Branch at Gainesville, FL
4 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Other Servicesby DodieA, Mar. 01, 2015
My 80 year old Mother recently lost her checkbook. She went into the branch on Main Street in Gainesville, FL and was immediately approached by Nancy Hurst. She was very helpful and spent a great deal of time closing her old account, working with SSA, opening a new account and ordering new checks. Mom went back into the branch several days later and was immediately approached by Nancy who even remembered her name. She did everything possible to reduce the stress of the situation and all really appreciate Nancy's hard work and kindness.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on BBVA USA, Main Street Branch at Gainesville, FL
4 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
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