BankUnited, South Beach Branch

Name:BankUnited, South Beach Branch
Full Service Brick and Mortar Office
Review:4 client reviews
Location:1695 Alton Road
Miami Beach, FL 33139

Miami-Dade County
View Other Branches
Branch Deposit:$95,827,000
FDIC Cert:#58979

The Bank

Concentration:Commercial Lending Specialization
FDIC Insurance:2009-05-21
Holden By:Bankunited Inc
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:79, view all, view on map
Total Assets:$34,895,863,000
Total Deposits:$26,970,916,000
Total Equity Capital:$3,160,342,000
Total Domestic Office Deposits:$26,970,916,000
Net Income:$129,498,000
Quarterly Net Income:$71,110,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:6%
Quarterly Return on Equity:9%

Client Review

4 client reviews of BankUnited scored 1.5 out of 5.

Worst bank ever
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by catika, Feb. 20, 2014

Bank United is just out there to take your money, with bogus excuses, they post every transaction "pending" or on hold" for 5 to 8 days so they can eventually charge unauthorized overdraft fees, taking advantage on their poor online service, which is never clear on your current or available balance. It is IMPOSSIBLE to keep track of ones finances when even cash deposits are placed on HOLD. Above this issue ghost paper fees they never tell you about, plus the customer service is terrible, Manager Jared from the South Beach Branch has a terrible attitude and treats customers like if he where doing a favor just by providing customer service which is his Job, also Manager Ibrahim from the branch at 41st Arthur Godfrey also in Miami, has no idea of problem solving or simply just doesn't care and prefers to just wash his hands on the first teller he can get. Manager Liza (I believe also from the South Beach branch), although she did follow up on the first case i had with this issue, her attitude leaves a lot to think of, as she also seems to be careless on the clients frustrations. I have 3 members of my family which unfortunately I personally recommended this bank, all 3 of us are going to close our accounts immediately, all 3 of us have had the same issues with our accounts. I personally feel your advertising is misleading "No B.S.Bank", I would not agree so, unfortunately I was mislead. I hope this mail get the the hands of someone responsible enough to take action in order to improve your service for future clients.

Sincerely and as of tomorrow former customer,
Catalina E.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on BankUnited, South Beach Branch at Miami Beach, FL
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