Bank of the West, OREGON CITY BRANCH

Bank Of the West-Oregon City Branch
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by KKDA, Aug. 30, 2019

This is the worst bank I have ever used, and this particularly branch in Oregon City is the worst. I have been treated incredible poorly by their employees and their branch manager, Leslie Ramsey. When opening my account, I inquired about check holds and was told it was a one day hold period with some funds released right away. However, they hold new account checks for 9 business days. While out of town for work, I had my co-worker deposit my check for me, but I didn't receive my money as I should. After calling around, it was determined that they would hold my check for those 9 business days. I spoke with Leslie Ramsey, branch manager, about this stating that this check was the only current money I had and needed it to buy groceries and fuel to get to work. Additionally, I had a very important payment I needed to make regarding my car that was already late because of this check hold. She said she would investigate it, but refused to release any of my paycheck so I could just get by. It has now been over a week since I got paid, and have received no money from it. The check cleared my employers account days ago, and so far no one can explain to me why I don't have my money. Leslie and her fellow employees at this branch showed no compassion and were brazen and rude to me. Leslie said she would get back to me in 48 hours, and I have still heard nothing from her and she hasn't returned my calls. I am infuriated by how this situation is being handled. There have been serious repercussions from not having this money available to me including late fees for bills, car getting repossessed, and being unable to feed myself this last week. Suffice it to say, I will no longer be banking at any locations, but caution anyone using the location in Oregon City. Leslie Ramsey and her team need to be mindful of how they handle situations and make sure they give out correct information. I feel they need to disclose to any new account holders about the 9 business day hold on checks regardless of someone going out of their way to ask about it. The fact that they don’t is shady and unprecedented. While I am still awaiting the release of my funds, I have been told it will be available on the 4th, the day before I get paid again. There were so many opportunities to do the right thing, yet Leslie and her team have failed. This has been a travesty for me and have sought counsel. My lawyer will ensure the parties involved are held accountable.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of the West, Oregon City Branch at Oregon City, OR
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Russ
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by Russ, Jan. 02, 2011

I have had personal and business accounts with the Oregon City branch since 2004.  Management has gone out of their way to be helpful.  They don't bug you with unwelcome follow-ups and their response to questions and issues is outstanding.  Counter staff are knowledgable and quick to do for you even when you could do for your self.  I appreciate the low rating, probably from years ago (it's 2011 now).  
Some of the help was not all that great.  But it is sure on the ball today.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Bank of the West, Oregon City Branch at Oregon City, OR
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