Bank of the West, Fruitvale Station Branch

Name:Bank of the West, Fruitvale Station Branch
Full Service Brick and Mortar Office
Review:63 client reviews
Location:3062 East 9th Street
Oakland, CA 94601

Alameda County
View Other Branches
Office Hours:Mon: 09:00 to 17:00
Tue: 09:00 to 17:00
Wed: 09:00 to 17:00
Thu: 09:00 to 17:00
Fri: 09:00 to 18:00
Sat: 09:00 to 13:00
FDIC Cert:#3514

The Bank

Name:Bank of the West
Concentration:Commercial Lending Specialization
FDIC Insurance:1934-01-01
Holden By:Bnp Paribas
Charter Class:Commercial bank, state charter and Fed nonmember, supervised by the FDIC
# of Branches:557, view all, view on map
Total Assets:$89,460,640,000
Total Deposits:$68,789,609,000
Total Equity Capital:$11,951,109,000
Total Domestic Office Deposits:$68,789,609,000
Net Income:$151,502,000
Quarterly Net Income:$151,502,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:5%
Quarterly Return on Equity:5%

Client Review

63 client reviews of Bank of the West scored 3 out of 5.

Arrogant, inconsiderate and self sufficient branch manager!
Overall Rating
by Sabrina23, May. 13, 2015

I am a Bank of the West customer for a long time now. I never had an issue until last week when I went to make a name change on my account, I was faced with the most uncooperative Branch Manager ever!!
I had all the evidence for my name change but she kept asking for more papers which I provided afterwards. Unfortunately, she was still finding other absurd excuses to make the matter impossible!! She even refused to use my full last name under the pretext that in the US we don't allow a composed last name?!?!? She mentioned something related to a law here in the US! I asked her to show me a written close for this purpose, she said she will not show me anything as she is the highest power in that branch and she can do whatever pleases her...
I left the branch without changing my name, and she even encouraged me to close my account...
I am so disappointed with this customer service...

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of the West, Fruitvale Station Branch at Oakland, CA
16 of 19 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

1 comment. Add a comment

by JstOLiver733 2015-09-07 10:36:06
The Branch Manager should be  corrected by the Bank President for poor representation of the Bank as a whole. One Manager does not make the reputation for the establishment,but can ruin it for the banks good reputation. I suggest you go above his head and report the manager, I hate arrogance when we are the customer and for someone who has banked there for more than 5 yrs. You are due respect; even if you were only there for 1 week.

All Reviews...

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