Bank of the West, Review

Customer
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by 57ncpga, Jan. 02, 2023

Poor service the past year from some of the employees.  Seems like the employees that were here cared much more about the customers than the current staff.

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Bank of the West, BENICIA BRANCH at Benicia, CA
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Bank of the West, University Hills Branch
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by BOWT, Nov. 18, 2022

Excellent

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of the West, University Hills Branch at Denver, CO
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Teller, Angela
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by Christian2021, Apr. 20, 2021

WE are a Catholic Church in York Nebraska with a request to help out a visitor from North Dakota with a check he needed to cash. The teller went above her job description to find out if the check was valid.
You are lucky to have such a  wonderful employee. 4/20/2021
Granada Dooley

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of the West, Wahpeton Branch at Wahpeton, ND
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Customer Service,what customer service?
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by bankonit, Sep. 09, 2020

Ive been with this bank for almost 20 years,and this year will be my last. Every year the custmoer service of my branch goes down and down. I have two accounts with them and my daughter has an account with them. However, not for long. We live in a nieghborhood wth many banks to choose from and the Cherry Creek Bank of the West should realise that and act accordingly. My family is done, however, and we will go somewhere else.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of the West, Cherry Creek at Denver, CO
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Terrible experience
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by xboxhaxorz, Oct. 30, 2019

Spent about 45 mins with a business banker named Raul Velasquez, tried and apparently my account was not processed properly as i can not get online access, both online customer service and Raul say i now need to come back into the bank so they can fix their mistakes, i am not happy at all and do not recommend this bank to any person who values their time

* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on Bank of the West, San Diego Main Branch at San Diego, CA
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Bank Of the West-Oregon City Branch
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by KKDA, Aug. 30, 2019

This is the worst bank I have ever used, and this particularly branch in Oregon City is the worst. I have been treated incredible poorly by their employees and their branch manager, Leslie Ramsey. When opening my account, I inquired about check holds and was told it was a one day hold period with some funds released right away. However, they hold new account checks for 9 business days. While out of town for work, I had my co-worker deposit my check for me, but I didn't receive my money as I should. After calling around, it was determined that they would hold my check for those 9 business days. I spoke with Leslie Ramsey, branch manager, about this stating that this check was the only current money I had and needed it to buy groceries and fuel to get to work. Additionally, I had a very important payment I needed to make regarding my car that was already late because of this check hold. She said she would investigate it, but refused to release any of my paycheck so I could just get by. It has now been over a week since I got paid, and have received no money from it. The check cleared my employers account days ago, and so far no one can explain to me why I don't have my money. Leslie and her fellow employees at this branch showed no compassion and were brazen and rude to me. Leslie said she would get back to me in 48 hours, and I have still heard nothing from her and she hasn't returned my calls. I am infuriated by how this situation is being handled. There have been serious repercussions from not having this money available to me including late fees for bills, car getting repossessed, and being unable to feed myself this last week. Suffice it to say, I will no longer be banking at any locations, but caution anyone using the location in Oregon City. Leslie Ramsey and her team need to be mindful of how they handle situations and make sure they give out correct information. I feel they need to disclose to any new account holders about the 9 business day hold on checks regardless of someone going out of their way to ask about it. The fact that they don’t is shady and unprecedented. While I am still awaiting the release of my funds, I have been told it will be available on the 4th, the day before I get paid again. There were so many opportunities to do the right thing, yet Leslie and her team have failed. This has been a travesty for me and have sought counsel. My lawyer will ensure the parties involved are held accountable.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of the West, Oregon City Branch at Oregon City, OR
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Worst bank/branch manager anywhere
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by Angryexecutor, Aug. 24, 2019

I’m not sure where to start! Working as an executor for an estate. . .  It took 3 trips, (live out of town 50 miles round trip) and I returned each time when THEY said to, just to get the durable power of attorney approved, (it had been approved at the two other financial institutes within 15 minutes). Upon following all Wyoming Title 2 rules we arrived to close the account and safe deposit box, 3 hours, 3 trips and still not completed. Branch Manager was rude, condisending, asked where “@#$#” was (the deceased whom we had the death certificate for AND she had looked at) when she was told we could show her the headstone her reply was, “ I know she’s dead I saw the death notice.” After looking over the documents, not calling when she said she would, walking out of the bank while we stood around waiting for her. We were told the documents (which were filed correctly by an attorney) were wrong. She handed us a stack of papers told us to refile. When she was informed that this was the third bank we had dealt with today and none of them had problems with the paperwork she replied, “well you need to go back to them now and tell them they are wrong.”
The only way they could possibly make this right is to 1) call and apologize profusely 2) follow the letter of Wyoming law and let us into the safe deposit box and let us close the account 3) reimburse us for now seven 50 mile round trips 4) reimburse any additional fees from our attorney as she will now have to call this idiot 5) reimburse our time at our hourly rate.
WORST BANK EVER! BANK MANAGER AT THE LARAMIE WYOMING BRANCH IS CONDISENDING, RUDE, AND REFUSES TO LISTEN.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of the West, Laramie Branch at Laramie, WY
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Nice when you are in the bank, rude all other times
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by MichaelM, Jul. 08, 2019

Just so hard to get help with anything. No one knows how to fix simple problems and they don't really seem like they want to. You can spend an hour on the phone with the customer service department and then have them hang up before you've confirmed they've fixed the problem (they hadn't) and then call the branch and have Patricia just be rude and curt to you - and you never even get to talk to them about what needs to be done. Just so very bad. More and more business are treating customers like their time is of no relavence whatsoever and "they're sorry" but <it's just too bad, get over it>.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of the West, Lockeford Branch at Lockeford, CA
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Horrible
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by kmar, Jul. 14, 2018

*This is the worst bank EVER, this particular location with this staff and manager is the only branch I know about. My parents loved this bank where they lived before and insisted on maintaining their accounts at this bank when they moved here.  Aside from the first month or so we have had nothing but inconvenience and now outright trouble accessing our accounts.  My father passed away in the spring.  We spoke with bank to ensure accounts were in good shape for mom to keep using.  We asked if changes needed to be made to the account, which is a trust.  We provided death certificate and were told all was fine.   
Apparently the teller helping mom, instead of just making changes indicating dad was dead, froze all assets!  Seriously, all assets.  So mom went grocery shopping and NO money.  Called bank, back and forth THREE times on the phone and twice in person.  Each time they insisted, somewhat patronizingly, that the account was fine and mom could get to her money fine.  Well, each time she couldn't.  We talked to the manager several times and she insisted they had done nothing wrong and her account was not frozen.  Finally someone found the mistake the teller made.  It was quickly corrected 3 days later!  3 days!  Of course no apologies, didn't matter to them.  Poor mom.

Now we have a check to the trust to deposit-again, deposit, deposit into her account. So the first time mom and I went in to deposit the check I forgot the deposit slip (do banks still use these?) and didn't know the account number, or her social security number (which I finally got her to stop carrying in her purse).  Apparently a drivers license isn't adequate.  So the teller looked the check over and told me they couldn't look up the account with only a drivers license, we needed to bring back the account number and a completed deposit slip.  So we went back with a deposit slip and the account number.   Now here is the specialty of BOTW....  There is NOW a rule that they didn't mention last time....so SUDDENLY they are unable to deposit the check to the trust (the trust it is made out to, the EXACT SAME check she looked over earlier) because dad didn't sign the check... Remember, this is the trust account we discussed with them earlier, when dad died but now, months later, we are unable to deposit funds needed for mom's care because the check is to mom AND dad.  
FYI we have been able to deposit and cash checks to mom AND dad (written to both, with an and, which BOTW insists is impossible) at 2 other banks as long as we provide dad's death certificate.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of the West, Grossmont Center Branch at La Mesa, CA
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Great service!
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by HappyCustomer4, Jan. 18, 2018

Best customer service ever!
I live out of town and my Mom, 86, depends on the drive through. She tried for a couple days but it was not open. I called to see what was up. Sue the manager told me to have my Mom drive up, ring the bell and they would help her! My Mom cannot get inside. I was so shocked I’ve told everyone the story!! My Mom arrived, they helped her and all was well! I can’t thank them enough!! Bank of The West is the Best in Clovis! My mom thanks Sue and the staff!! So do I!!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of the West, Clovis Branch at Clovis, CA
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GREAT CHOICE
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by loycer, Oct. 27, 2017

Great experience with the friendly, knowledgeable staff, highly recommended

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of the West, Auburn Branch at Auburn, CA
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Unhappy customer
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by Irishfig, Oct. 19, 2017

I am not one to post about poor Biz but in this case I am.
My GrandDaughter opened her 1st bank account with $655.16 from 2 paychecks from Starbucks. She was given counter checks, she wrote a check for $100.00 as a payment on her new phone. Eight days later we get a NSF notice in the mail along with being charged a $35.00 fee. I was furious and they tried to justify it. I asked why then do you give counter checks, they said it was policy to hold funds that long.  
I said then why didn't you send a letter stating they were being held instead of bouncing it and sending a notice as if she wrote a check on an empty account.
We can't retrieve her funds to close the account until 10 business days.
I went to another bank, they said she'd have $200. of her funds available immediately and she'd be given a temp ATM card.
The asst. manager at the branch continued to not provide satisfactory customer service.
Poor poor customer service, over talking the upset customer, justification and not willing to rectify it immediately.
I have been in business for many years

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of the West, Tualatin Branch at Tualatin, OR
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Mrs. Quinton Smith
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by ibgolfer, Sep. 08, 2017

Watch out! Don't use recommendations on safe and secure securities. All about collecting a commission and when you close the account they charge you another $100.00
Watch out!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of the West, The Dalles Branch at The Dalles, OR
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Customer Service
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by tamaram22, May. 11, 2017

Wesley went above and beyond to help me with an issue I had with my account caused by a Third party!  I can't thank him enough!  AMAZING Customer service always from this Branch whenever I call!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of the West, Saratoga Branch at Saratoga, CA
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Great Customer Service
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by LoisSowa, Dec. 10, 2016

The customer service at this branch is EXCELLENT!  I recently had a very difficult transfer and I had the pleasure of working with Javier Del Toro.  Mr. Del Toro kept me updated as he had to do much consultation and his customer service was outstanding.  I also spoke with Brian, the branch manager and he was wonderful as well.  I recommend this bank, very professional and well run.   

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of the West, Anaheim Hills Branch at Anaheim, CA
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Love the Covina Ca branch!
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by njgarza2001, Dec. 06, 2016

I deposited a personal check through a ATM other than my branch and the check was placed on hold. unfortunetly for me I needed those funds to pay a bill. I made a call to my branch in Covina and they simply heard me out and lifted the hold, just like that! I really appreciate how kindly Traci spoke to me and how easy the problem was resolved.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of the West, Covina Branch at Covina, CA
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Central and San Mateo office Great
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by Abqmiss, Sep. 24, 2016

Perfect perfect. Great service. Very professional and friendly. Wonderful Management.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of the West, East Central Branch at Albuquerque, NM
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Hours
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by MS01151970, Sep. 21, 2016

Your hours of business are very inconvenient.  What happened to the "bankers hours" 9-6 mentality?  I can't even go inside on a Saturday morning to conduct business. I work until 5pm Mon-Fri, so getting to the bank during the work week isn't happening either since your drive-thru and inside closes at 5pm.  It's frustrating and I am thinking about switching banks due to the inconvenience.


* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of the West, Derby Branch at Derby, KS
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DXP HYDRAULIC HOSE SHOP TECH
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by JimC24, Sep. 20, 2016

Just wanted to make sure that the management at this bank knows they have a great team of people.  I always get great service and friendly  smiles!!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of the West, 96th & L Branch at Omaha, NE
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Ownere bookkeeper
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by concerned1, Aug. 19, 2016

Ive been with this bank for many years.  So far they have had their issues but no problem.  The employees were always very nice and helpful.  Lately in this Nampa Branch I don't even want to go in anymore or when I go in I hope I get one of the older people.  Suddenly there have been a large turnover of employees.  The new ones are not personable, sometimes rude and matter of factly.  I miss the nicer people and am thinking seriously of changing banks as this is the only one in the area.  I have tried to make conversation but the one lady is very stoic and the other wouldn't let me do a transaction Ive done forever was not polite about it and matter of factly changed the deposit, said nope cant do it.  geez rude

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of the West, Nampa Branch at Nampa, ID
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