Bank of the West, Cottonwood Branch

Name:Bank of the West, Cottonwood Branch
Full Service Brick and Mortar Office
Review:69 client reviews
Location:10050 Coors Bypass Boulevard, N.W.
Albuquerque, NM 87114

Bernalillo County
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Phone:505-346-5757
FDIC Cert:#3514
Established:1997-07-28


The Bank

Name:Bank of the West
Concentration:Commercial Lending Specialization
Established:1874-01-01
FDIC Insurance:1934-01-01
Holden By:Bnp Paribas
Charter Class:Commercial bank, state charter and Fed nonmember, supervised by the FDIC
# of Branches:538, view all, view on map
Website:www.bankofthewest.com
Total Assets:$94,621,856,000
Total Deposits:$80,218,780,000
Total Equity Capital:$12,667,945,000
Total Domestic Office Deposits:$80,218,780,000
Net Income:$219,638,000
Quarterly Net Income:$219,638,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:7%
Quarterly Return on Equity:7%
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Client Review

69 client reviews of Bank of the West scored 3 out of 5.

Terrible, terrible customer service!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by badmac, May. 03, 2013

Bank of the west is terrible. I am a customer of 7 years. I guess I was a glutton for punishment. The were very unresponsive in 2010 when I had a fraudulent transaction. The customer service on the phone is rude, and very unhelpful. In fact, the only thing the phone monkies can do is tell you your balance and branch locations and hours of operations. Ive been in good standing never megative, never late on the one loan I took out. Today, they put a hold on my payroll check, from the same company I've been with for over 3 years. So now I have to wait several days before the finds are available. When I called for assistance they were so rude and unhelpful, it almost seemed like they were baiting a reaction so they could laugh about it later. The supervisors are impotent and carefree. Go to a reliable, reputable bank.  You've been warned.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of the West, Cottonwood Branch at Albuquerque, NM
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