Bank of the West, Caledonia Branch

Name:Bank of the West, Caledonia Branch
Full Service Brick and Mortar Office
Review:66 client reviews
Location:124 East Grove Street
Caledonia, MN 55921

Houston County
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Phone:507-724-3371
FDIC Cert:#3514
Established:1913-01-01


The Bank

Name:Bank of the West
Concentration:Commercial Lending Specialization
Established:1874-01-01
FDIC Insurance:1934-01-01
Holden By:Bnp Paribas
Charter Class:Commercial bank, state charter and Fed nonmember, supervised by the FDIC
# of Branches:554, view all, view on map
Website:www.bankofthewest.com
Total Assets:$91,438,266,000
Total Deposits:$69,304,605,000
Total Equity Capital:$12,714,720,000
Total Domestic Office Deposits:$69,304,605,000
Net Income:$347,729,000
Quarterly Net Income:$189,698,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:6%
Quarterly Return on Equity:6%
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Client Review

66 client reviews of Bank of the West scored 3 out of 5.

Bank Of the West-Oregon City Branch
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by KKDA, Aug. 30, 2019

This is the worst bank I have ever used, and this particularly branch in Oregon City is the worst. I have been treated incredible poorly by their employees and their branch manager, Leslie Ramsey. When opening my account, I inquired about check holds and was told it was a one day hold period with some funds released right away. However, they hold new account checks for 9 business days. While out of town for work, I had my co-worker deposit my check for me, but I didn't receive my money as I should. After calling around, it was determined that they would hold my check for those 9 business days. I spoke with Leslie Ramsey, branch manager, about this stating that this check was the only current money I had and needed it to buy groceries and fuel to get to work. Additionally, I had a very important payment I needed to make regarding my car that was already late because of this check hold. She said she would investigate it, but refused to release any of my paycheck so I could just get by. It has now been over a week since I got paid, and have received no money from it. The check cleared my employers account days ago, and so far no one can explain to me why I don't have my money. Leslie and her fellow employees at this branch showed no compassion and were brazen and rude to me. Leslie said she would get back to me in 48 hours, and I have still heard nothing from her and she hasn't returned my calls. I am infuriated by how this situation is being handled. There have been serious repercussions from not having this money available to me including late fees for bills, car getting repossessed, and being unable to feed myself this last week. Suffice it to say, I will no longer be banking at any locations, but caution anyone using the location in Oregon City. Leslie Ramsey and her team need to be mindful of how they handle situations and make sure they give out correct information. I feel they need to disclose to any new account holders about the 9 business day hold on checks regardless of someone going out of their way to ask about it. The fact that they don’t is shady and unprecedented. While I am still awaiting the release of my funds, I have been told it will be available on the 4th, the day before I get paid again. There were so many opportunities to do the right thing, yet Leslie and her team have failed. This has been a travesty for me and have sought counsel. My lawyer will ensure the parties involved are held accountable.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of the West, Oregon City Branch at Oregon City, OR
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Worst bank/branch manager anywhere
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by Angryexecutor, Aug. 24, 2019

I’m not sure where to start! Working as an executor for an estate. . .  It took 3 trips, (live out of town 50 miles round trip) and I returned each time when THEY said to, just to get the durable power of attorney approved, (it had been approved at the two other financial institutes within 15 minutes). Upon following all Wyoming Title 2 rules we arrived to close the account and safe deposit box, 3 hours, 3 trips and still not completed. Branch Manager was rude, condisending, asked where “@#$#” was (the deceased whom we had the death certificate for AND she had looked at) when she was told we could show her the headstone her reply was, “ I know she’s dead I saw the death notice.” After looking over the documents, not calling when she said she would, walking out of the bank while we stood around waiting for her. We were told the documents (which were filed correctly by an attorney) were wrong. She handed us a stack of papers told us to refile. When she was informed that this was the third bank we had dealt with today and none of them had problems with the paperwork she replied, “well you need to go back to them now and tell them they are wrong.”
The only way they could possibly make this right is to 1) call and apologize profusely 2) follow the letter of Wyoming law and let us into the safe deposit box and let us close the account 3) reimburse us for now seven 50 mile round trips 4) reimburse any additional fees from our attorney as she will now have to call this idiot 5) reimburse our time at our hourly rate.
WORST BANK EVER! BANK MANAGER AT THE LARAMIE WYOMING BRANCH IS CONDISENDING, RUDE, AND REFUSES TO LISTEN.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of the West, Laramie Branch at Laramie, WY
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Nice when you are in the bank, rude all other times
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by MichaelM, Jul. 08, 2019

Just so hard to get help with anything. No one knows how to fix simple problems and they don't really seem like they want to. You can spend an hour on the phone with the customer service department and then have them hang up before you've confirmed they've fixed the problem (they hadn't) and then call the branch and have Patricia just be rude and curt to you - and you never even get to talk to them about what needs to be done. Just so very bad. More and more business are treating customers like their time is of no relavence whatsoever and "they're sorry" but <it's just too bad, get over it>.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of the West, Lockeford Branch at Lockeford, CA
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