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Bank of America, Review
Bank of America, Review
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the worst bank ever
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by budget1, Apr. 08, 2013
This is the worst bank, wait times are long. Im moving my small business account at the end of the month.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, South Tacoma Branch at Tacoma, WA
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Overall Rating Waiting Timeby budget1, Apr. 08, 2013
This is the worst bank, wait times are long. Im moving my small business account at the end of the month.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, South Tacoma Branch at Tacoma, WA
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not a good place to bank bad service
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by heuang, Apr. 08, 2013
i got a settlement check from BOA, when to cash it at this with a charge u would think is their bank's check it would be free of charge and thats not all i asked for $100 bills she say i only can give you 3 $100 bill,i thought in my mind this is bull sh--t ill never bank here ever again.now im banking with chase i never have any problem when i ask for $100 bills they ask how many? this is the place i want to put my money!!!!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Madrid Square Branch at Saint Petersburg, FL
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby heuang, Apr. 08, 2013
i got a settlement check from BOA, when to cash it at this with a charge u would think is their bank's check it would be free of charge and thats not all i asked for $100 bills she say i only can give you 3 $100 bill,i thought in my mind this is bull sh--t ill never bank here ever again.now im banking with chase i never have any problem when i ask for $100 bills they ask how many? this is the place i want to put my money!!!!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Madrid Square Branch at Saint Petersburg, FL
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Bank of America is the worst of the worst of all the banks
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by goldencheers7, Apr. 03, 2013
I have been with this bank for 15 years.I have always maintained a very high balance. They just decided to close my account for no reason ( according to them, it was a business decision). The real reason, is this account was not making them money, because it was a no fee account when it was opened. Do yourself a favor and use a smaller comunity bank. They are better and even safer than a big bank esspecially Bank of America, The worst bank in America.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Jackson-Hyde Park Branch at San Diego, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby goldencheers7, Apr. 03, 2013
I have been with this bank for 15 years.I have always maintained a very high balance. They just decided to close my account for no reason ( according to them, it was a business decision). The real reason, is this account was not making them money, because it was a no fee account when it was opened. Do yourself a favor and use a smaller comunity bank. They are better and even safer than a big bank esspecially Bank of America, The worst bank in America.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Jackson-Hyde Park Branch at San Diego, CA
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They just get worse and worse
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by BeyondAngry, Apr. 03, 2013
We've always been less than impressed with the customer service at this branch. They have taken their laziness, rudeness and lack of any customer service skills to a whole new level. They are both untrained and unwilling to help. Save your sanity and DON'T GO HERE!! Avoid their mortgage loan officer Peter at any and all costs. This guy is the textbook definition of a HORRIBLE person. I will definitely be taking my complaints (which are too many to list here) to his manager and to the corporate office.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, South Hill Branch at Spokane, WA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby BeyondAngry, Apr. 03, 2013
We've always been less than impressed with the customer service at this branch. They have taken their laziness, rudeness and lack of any customer service skills to a whole new level. They are both untrained and unwilling to help. Save your sanity and DON'T GO HERE!! Avoid their mortgage loan officer Peter at any and all costs. This guy is the textbook definition of a HORRIBLE person. I will definitely be taking my complaints (which are too many to list here) to his manager and to the corporate office.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, South Hill Branch at Spokane, WA
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Mr Josue Coronado
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by joebo99, Apr. 03, 2013
I just returned from attempting to deposit two checks into our checking account. I was not asking for any cash back. One of the checks was made out to our daughter from her ex. Our daughter had signed it and gave it to us for deposit after we gave her the amount equal to the amount of the check, I counter signed the check and really believed it would be no problem since the check was to be deposited into our checking account. The drive-up teller refused to accept the check. I explained that that was the reason as to why I had counter signed it. He at this point decided to discuss it with what I presumed was his supervisor, after a lengthy discussion they came to a decision that they would not accept the check. They than returned the check to me. I have been with this bank for over 20years and always keep between $5,000.00 and $10,000.00 in our checking account. WHERE WAS THE RISK. Is BofA SO BIG AND SO SURE OF THEMSELVES THAT THEY CAN OFFEND LONG TIME CUSTOMERS AT A WHIM. In retrospect, I turned around and went to our CHASE BANK where we also have a checking account, they CHEERFULLY accepted our check and deposited it into our checking account. I really don't really expect an answer from BofA but, this is my way of venting.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Oak Hill Branch at Austin, TX
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Overall Rating Other Servicesby joebo99, Apr. 03, 2013
I just returned from attempting to deposit two checks into our checking account. I was not asking for any cash back. One of the checks was made out to our daughter from her ex. Our daughter had signed it and gave it to us for deposit after we gave her the amount equal to the amount of the check, I counter signed the check and really believed it would be no problem since the check was to be deposited into our checking account. The drive-up teller refused to accept the check. I explained that that was the reason as to why I had counter signed it. He at this point decided to discuss it with what I presumed was his supervisor, after a lengthy discussion they came to a decision that they would not accept the check. They than returned the check to me. I have been with this bank for over 20years and always keep between $5,000.00 and $10,000.00 in our checking account. WHERE WAS THE RISK. Is BofA SO BIG AND SO SURE OF THEMSELVES THAT THEY CAN OFFEND LONG TIME CUSTOMERS AT A WHIM. In retrospect, I turned around and went to our CHASE BANK where we also have a checking account, they CHEERFULLY accepted our check and deposited it into our checking account. I really don't really expect an answer from BofA but, this is my way of venting.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Oak Hill Branch at Austin, TX
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WARNING!!! INEFFICIENCY, INCOMPETENCE, AND LACK OF CONSIDERATION FOR ONES TIME @ THE IRVINGTON BANKING CENTER
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by anahig123, Apr. 02, 2013
DO NOT EVER COME HERE!!!
I AM A MERCHANT ACCOUNT HOLDER, WENT FOR AN EMERGENCY TO CASH A CHECK. WAITED PACIENTLY IN LINE, THEY MOVED ME TO THE SIDE TO VERIFY MY CHECK AS IT WAS MORE THAN A GRAND.
THEN THE BANK TELLERS PROCEDED TO LET EVERYONE AFTER THE MERCHANT LINE TO CUT US!!
I COMPLAINED TO THE GREETER SHE EXPLAINED THAT THEY ONLY HAVE AN ASSISTANT MANAGER, AND THAT SHE WOULD TRY TO HELP. WHEN THEY TOOK THE CHECK TO GET IT VERIFIED I LET THE GENTLEMAN KNOW I WANTED TO OPEN AN ACCOUNT (SINCE I WAS ALREADY 45 MINS IN)...HE DIDNT SEEM TO UNDERSTAND.
ALSO ASKED TO WAIVE THE FEE $5 TO CASH MY CHECK FOR WASTING MY WHOLE HOUR LUNCH AND THEY JUST LAUGHED AND SAID ABSOLUTELY NOT. TOTALLY DISAPPOINTED AT THE LACK OF CUSTOMER SERVICE. I WILL NEVER BRING MY BUSINESS THERE AGAIN.
SHAME ON YOU ALPHA MARIE H. SARMIENTO (ASST. MGR)
AND BANK TELLER ERICA FERNANDEZ.
BANK OF AMERICA HAS LOST A $43,000 A YEAR CUSTOMER!!
CREDIT UNIONS HERE I COME!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Fremont- Irvington Branch at Fremont, CA
4 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby anahig123, Apr. 02, 2013
DO NOT EVER COME HERE!!!
I AM A MERCHANT ACCOUNT HOLDER, WENT FOR AN EMERGENCY TO CASH A CHECK. WAITED PACIENTLY IN LINE, THEY MOVED ME TO THE SIDE TO VERIFY MY CHECK AS IT WAS MORE THAN A GRAND.
THEN THE BANK TELLERS PROCEDED TO LET EVERYONE AFTER THE MERCHANT LINE TO CUT US!!
I COMPLAINED TO THE GREETER SHE EXPLAINED THAT THEY ONLY HAVE AN ASSISTANT MANAGER, AND THAT SHE WOULD TRY TO HELP. WHEN THEY TOOK THE CHECK TO GET IT VERIFIED I LET THE GENTLEMAN KNOW I WANTED TO OPEN AN ACCOUNT (SINCE I WAS ALREADY 45 MINS IN)...HE DIDNT SEEM TO UNDERSTAND.
ALSO ASKED TO WAIVE THE FEE $5 TO CASH MY CHECK FOR WASTING MY WHOLE HOUR LUNCH AND THEY JUST LAUGHED AND SAID ABSOLUTELY NOT. TOTALLY DISAPPOINTED AT THE LACK OF CUSTOMER SERVICE. I WILL NEVER BRING MY BUSINESS THERE AGAIN.
SHAME ON YOU ALPHA MARIE H. SARMIENTO (ASST. MGR)
AND BANK TELLER ERICA FERNANDEZ.
BANK OF AMERICA HAS LOST A $43,000 A YEAR CUSTOMER!!
CREDIT UNIONS HERE I COME!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Fremont- Irvington Branch at Fremont, CA
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Pissed customer
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by Amwm, Mar. 20, 2013
I Tried to add my name on a business account that was opened in NYC. I had the pleasure (not) of being assisted by an Indian female banker whose tone was soooo rude and condescending. I eventually had enough of her shit and decided that I was going to go elsewhere when I was assisted by the assistant manager. I explained to her what had happened and she assisted me but the damage was already done. I have never been into a bank even in NYC and felt as if they were doing me a favor. I'm writing letters to every manager I can get in contact with because she needs to work in the storage closet. She has no customer service abilities but holds a customer service position. Go figure!!! If something is not done about Ms. Rudy, I will close my business account and go elsewhere.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Virginia Parkway Branch at Mckinney, TX
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby Amwm, Mar. 20, 2013
I Tried to add my name on a business account that was opened in NYC. I had the pleasure (not) of being assisted by an Indian female banker whose tone was soooo rude and condescending. I eventually had enough of her shit and decided that I was going to go elsewhere when I was assisted by the assistant manager. I explained to her what had happened and she assisted me but the damage was already done. I have never been into a bank even in NYC and felt as if they were doing me a favor. I'm writing letters to every manager I can get in contact with because she needs to work in the storage closet. She has no customer service abilities but holds a customer service position. Go figure!!! If something is not done about Ms. Rudy, I will close my business account and go elsewhere.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Virginia Parkway Branch at Mckinney, TX
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Mr. Richard Chevian
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by Rich, Mar. 15, 2013
I would like to compliment the entire staff at the Bank of America East Milford Branch on 209 East Main street,Milford Ma.
Every staff member that I have worked with has been extremely professional, courteous and always focusd on helping me to get my business done.
In this day and time it is extremely rare to encounter such a crew as this one.
Thank you East milford Branch!!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, East Milford Branch at Milford, MA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Rich, Mar. 15, 2013
I would like to compliment the entire staff at the Bank of America East Milford Branch on 209 East Main street,Milford Ma.
Every staff member that I have worked with has been extremely professional, courteous and always focusd on helping me to get my business done.
In this day and time it is extremely rare to encounter such a crew as this one.
Thank you East milford Branch!!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, East Milford Branch at Milford, MA
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They wont let you close your account!!
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by billy9852, Mar. 08, 2013
THE WORST EXPERIENCE EVER. Went with my friend Nick to close his bank account (since all banks apparently work for the devil, proliferating a world ending ponzi scheme blah blah) but anyway we wait and line and once they found out he was closing his account we were escorted to the red couches for 1 freaking hour until finally someone helped us, sort of. Come to find out, after waiting that long they did not even close the account. Had to go back today and the same lady "I think I know what you are here for" helped him and started by saying I couldnt close your account last night because of all this stack of work I had to do. Can you believe that? They are totally inept or there really is a government directive to make it hard as possible to check out of the system. BOA sucks but wow were screwed they are a reflection of society....
* this reviewer has be with this bank for >10 years
* this reviewer had >10 banks before.
* this review was made on Bank of America, Green Valley/Pebble Br. Branch at Henderson, NV
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby billy9852, Mar. 08, 2013
THE WORST EXPERIENCE EVER. Went with my friend Nick to close his bank account (since all banks apparently work for the devil, proliferating a world ending ponzi scheme blah blah) but anyway we wait and line and once they found out he was closing his account we were escorted to the red couches for 1 freaking hour until finally someone helped us, sort of. Come to find out, after waiting that long they did not even close the account. Had to go back today and the same lady "I think I know what you are here for" helped him and started by saying I couldnt close your account last night because of all this stack of work I had to do. Can you believe that? They are totally inept or there really is a government directive to make it hard as possible to check out of the system. BOA sucks but wow were screwed they are a reflection of society....
* this reviewer has be with this bank for >10 years
* this reviewer had >10 banks before.
* this review was made on Bank of America, Green Valley/Pebble Br. Branch at Henderson, NV
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Happy
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by CharlesA, Mar. 02, 2013
Truly Satisfied
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, High Ridge Branch at Stamford, CT
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby CharlesA, Mar. 02, 2013
Truly Satisfied
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, High Ridge Branch at Stamford, CT
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Satisfied Customer
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by CharlesA, Mar. 02, 2013
I absolutely adore the High Ridge Branch Great service from a great staff I recommend everyone to do their banking here. They do it all Definitely worth your time and business It is so refreshing to find a bank that gives the consumer what they want and deserve
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, High Ridge Branch at Stamford, CT
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby CharlesA, Mar. 02, 2013
I absolutely adore the High Ridge Branch Great service from a great staff I recommend everyone to do their banking here. They do it all Definitely worth your time and business It is so refreshing to find a bank that gives the consumer what they want and deserve
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, High Ridge Branch at Stamford, CT
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Unsatisfiedclient
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by dislikethisbank, Mar. 01, 2013
I've been with them for years and have a "linked" checking and savings account. I apparelty overdrew from my checking account and was charged with multiple overdraft fees and extended overdraft fees on one billing statement without being notified in advance. I have never done this in the past, but they billed me multiple times. They did not call, mail, email, or text message me to alert me, which makes me think they were just waiting for this to happen. They only sent me a notification after my account was overdrafted, which of course, promted my immediate attention. When I went to the bank, they told me that I wasnt enrolled in overdraft protection and that my accounts weren't linked in the correct way. This makes me wonder why they didn't sign me up for overdraft protection and properly link my accounts in the first place! I've been a loyal customer of theirs for eight years and this is what I get for my loyalty! I also want to mention that my funds were there, just in my savings account, where they are earning very little interest. I am also (unfortunately) at this bank every two weeks to deposit my paycheck and nobody cares to update me on my account status/new developments/anything informative. They sure enjoy calling me for telemarketing purposes, but when I need them, they wipe their hands clean looking for new ways to charge me! I will not be a customer for life, thats for sure.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Vernon Hills Branch at Vernon Hills, IL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby dislikethisbank, Mar. 01, 2013
I've been with them for years and have a "linked" checking and savings account. I apparelty overdrew from my checking account and was charged with multiple overdraft fees and extended overdraft fees on one billing statement without being notified in advance. I have never done this in the past, but they billed me multiple times. They did not call, mail, email, or text message me to alert me, which makes me think they were just waiting for this to happen. They only sent me a notification after my account was overdrafted, which of course, promted my immediate attention. When I went to the bank, they told me that I wasnt enrolled in overdraft protection and that my accounts weren't linked in the correct way. This makes me wonder why they didn't sign me up for overdraft protection and properly link my accounts in the first place! I've been a loyal customer of theirs for eight years and this is what I get for my loyalty! I also want to mention that my funds were there, just in my savings account, where they are earning very little interest. I am also (unfortunately) at this bank every two weeks to deposit my paycheck and nobody cares to update me on my account status/new developments/anything informative. They sure enjoy calling me for telemarketing purposes, but when I need them, they wipe their hands clean looking for new ways to charge me! I will not be a customer for life, thats for sure.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Vernon Hills Branch at Vernon Hills, IL
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Estate
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by scottie092012, Feb. 22, 2013
Attention: Rich Baker, Assistant Vice President and others
Bank of America
Enterprise Estate Unit
Reference: Walter Scott's Estate
Case Number: 13440731
I hope there is a Rich Baker I spoke to this morning at 10:45 to 10:55 am. I have encounter so many misleading information from the company estate unit.
I want you to know that I can recognized a theft. But I will not let you steal my deceased brother money. On or about September 28, 2012, I did what I was supposed to do when I received your letter requesting information need to handled the accounts of Mr. Scott. When I received your letter I went directly to the Bank of America at the Ashley Crossing Location in Charleston South Carolina. I sat down and provided the death certificate and additional information as requested per your letter . You requested that I provide the following documentation, and I did provided all the information needed to Bank of America Representative "Eric" . I was told on numerous occasions that I cannot close the account of Mr. Scott. Is this your illegal tactics, the way of stealing from the deceased estate.
Rich Baker, I want to let you know that I am a Bank of America customer, there was no call for, no reason for you to be so rude to me, you over talked me and you did not want to listen to the customer concerns. You were so rude and you stated your are a Vice President. I did not appreciate the way you spoke to me, very unprofessional your tone of voice. Listen I am somebody and deserve respect, I am not trying to take money from you nor your company, I am only trying to get what belongs to my family. I am not at fault, the bank made an error, so the bank need to correct it and put every penny back into my brother account.
Your letter in reference to Mr. Scott's Estate have no mention of "need to read a disclosure statement" to me. If Mr. Scott's account was in the negative, the company should have address it in writing. The company representative did not addressed it when I spoke to Mary Simpson in October 2012.
The company representative did not addressed it when I spoke to Eric (on numerous occasions) after my brother death in Charleston SC
The company representative did not addressed it when I spoke to Alex (on numerous occasions) in February 2013, Charleston SC.
Oh, by the way Rich Baker, I told you on today that I was in the bank, and you informed me that the representative should be able to help me, UNTRUE, Mr. Alex, stated that " he can only read the notes on the computer" and he don't know and can't help me because he is not in that department". I am so sick of being lied to and you trying to make it look like you can't contact me.
The company representative did not addressed it when I spoke to Elmer Valentine?? on February 15, 2013, I was not informed of a disclosure statement, I was told that "maintenance fee" will be reimbursed.
I hope that your company(unit) will get your facts and records straight. Let me tell you what I wanted to tell you when I spoke to you today. I tried to return the call of Edwin?? (a foreigner) on February 21, 2013, he left me a message that he called in reference to Mr. Scott's estate. I did tried calling him back he left a number but, I could not make out what he was saying (being that he was is a foreigner) the complete number, I tried calling 714-577-0878 and 714-577-0870, not good numbers, when I played the message back, approximately 5 times, my voice mail gave me a 800- 722-4092 number. Like I tried to tell you the only number he left on my voice mail was the 714-577-087_??? number. He then called back that pm and stated account over drawn sending letter on what to do.
You (the unit) have deceived me in every effort to resolve this case. Your letter stated that you will make every effort to resolve the case by November 16, 2012. You did not contact me by phone after September 28, 2012, October, November, December, and January 2013, not until I went into the bank in a few weeks ago, February 2013. Your tactics used to steel my deceased brother money, is unacceptable.
I hoped you will reimburse the account since you hesitate to freeze the account, or permitt me to close the account as his POA who recommended him to open the account with Bank of America
Bank of America, just lost one more customer. I know I am only one person, where you have millions of customers, does not make or break the company. For the record you have always had my phone number, please inform your representatives to leave an extension number.
Hazel Scott, 843-330-0969
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby scottie092012, Feb. 22, 2013
Attention: Rich Baker, Assistant Vice President and others
Bank of America
Enterprise Estate Unit
Reference: Walter Scott's Estate
Case Number: 13440731
I hope there is a Rich Baker I spoke to this morning at 10:45 to 10:55 am. I have encounter so many misleading information from the company estate unit.
I want you to know that I can recognized a theft. But I will not let you steal my deceased brother money. On or about September 28, 2012, I did what I was supposed to do when I received your letter requesting information need to handled the accounts of Mr. Scott. When I received your letter I went directly to the Bank of America at the Ashley Crossing Location in Charleston South Carolina. I sat down and provided the death certificate and additional information as requested per your letter . You requested that I provide the following documentation, and I did provided all the information needed to Bank of America Representative "Eric" . I was told on numerous occasions that I cannot close the account of Mr. Scott. Is this your illegal tactics, the way of stealing from the deceased estate.
Rich Baker, I want to let you know that I am a Bank of America customer, there was no call for, no reason for you to be so rude to me, you over talked me and you did not want to listen to the customer concerns. You were so rude and you stated your are a Vice President. I did not appreciate the way you spoke to me, very unprofessional your tone of voice. Listen I am somebody and deserve respect, I am not trying to take money from you nor your company, I am only trying to get what belongs to my family. I am not at fault, the bank made an error, so the bank need to correct it and put every penny back into my brother account.
Your letter in reference to Mr. Scott's Estate have no mention of "need to read a disclosure statement" to me. If Mr. Scott's account was in the negative, the company should have address it in writing. The company representative did not addressed it when I spoke to Mary Simpson in October 2012.
The company representative did not addressed it when I spoke to Eric (on numerous occasions) after my brother death in Charleston SC
The company representative did not addressed it when I spoke to Alex (on numerous occasions) in February 2013, Charleston SC.
Oh, by the way Rich Baker, I told you on today that I was in the bank, and you informed me that the representative should be able to help me, UNTRUE, Mr. Alex, stated that " he can only read the notes on the computer" and he don't know and can't help me because he is not in that department". I am so sick of being lied to and you trying to make it look like you can't contact me.
The company representative did not addressed it when I spoke to Elmer Valentine?? on February 15, 2013, I was not informed of a disclosure statement, I was told that "maintenance fee" will be reimbursed.
I hope that your company(unit) will get your facts and records straight. Let me tell you what I wanted to tell you when I spoke to you today. I tried to return the call of Edwin?? (a foreigner) on February 21, 2013, he left me a message that he called in reference to Mr. Scott's estate. I did tried calling him back he left a number but, I could not make out what he was saying (being that he was is a foreigner) the complete number, I tried calling 714-577-0878 and 714-577-0870, not good numbers, when I played the message back, approximately 5 times, my voice mail gave me a 800- 722-4092 number. Like I tried to tell you the only number he left on my voice mail was the 714-577-087_??? number. He then called back that pm and stated account over drawn sending letter on what to do.
You (the unit) have deceived me in every effort to resolve this case. Your letter stated that you will make every effort to resolve the case by November 16, 2012. You did not contact me by phone after September 28, 2012, October, November, December, and January 2013, not until I went into the bank in a few weeks ago, February 2013. Your tactics used to steel my deceased brother money, is unacceptable.
I hoped you will reimburse the account since you hesitate to freeze the account, or permitt me to close the account as his POA who recommended him to open the account with Bank of America
Bank of America, just lost one more customer. I know I am only one person, where you have millions of customers, does not make or break the company. For the record you have always had my phone number, please inform your representatives to leave an extension number.
Hazel Scott, 843-330-0969
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
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cashing check ok but no cashiers check
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by joeboa, Feb. 16, 2013
We bank at BOA and my wife went to cash a BOA check and then get a cashiers check. The teller said she could cash the check without a problem, but if she wanted a cashiers check for the same amount she would have to deposit the initial check in our account. My wife said she would cash the check and return in 10 minutes to purchase a cashiers check. The teller said she could not do that and then indicated BOA was the only local bank open on Saturday. So my wife took the cash and went to Walmart for the cashiers check. Typical BOA stupidity.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Sweetgrass Branch at Mount Pleasant, SC
1 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby joeboa, Feb. 16, 2013
We bank at BOA and my wife went to cash a BOA check and then get a cashiers check. The teller said she could cash the check without a problem, but if she wanted a cashiers check for the same amount she would have to deposit the initial check in our account. My wife said she would cash the check and return in 10 minutes to purchase a cashiers check. The teller said she could not do that and then indicated BOA was the only local bank open on Saturday. So my wife took the cash and went to Walmart for the cashiers check. Typical BOA stupidity.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Sweetgrass Branch at Mount Pleasant, SC
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They treat customers differently in person than over the phone when no one's lQQking!
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by BrDo, Feb. 13, 2013
I've had one other bank in my lifetime and I'm almost 40. I steered away from the other bank when I experienced the bank's unprofessionalism regarding a $14.95 recurring charge that wouldn't stop.
Bank of America! They were batting a 1000 up until the point of speaking to a rep by phone in the AURORA, IL on the Indian Trail Rd. branch. To make a long story short, including 2-3 employees I know by name there, they're FAKE & PHONY sickening nice --- face to face & rude over the phone!!! WOW! Even after you identify yourself and say I know you, why are you treating me like this over the phone!!!? And the rep was even combative & was taking things way too personal. It was all over a roll of $10 in quarters that I forgot:) I left them there minutes before closing & did several transactions with the newer teller and do you think she'd try to bother and remember me!? After she said how she loved my coat... Unreal. If this is how they act over the phone & the call was initiated in regards to a roll of quarters you left, just imagine how pissed off they will make you about everything else. I even have my mortgage there & a good $2500-4600+ in deposits in any given month. Well, quite frankly my dear, they DON'T GIVE A D@MN!!!
Anyway, made my way from Jason, teller supervisor to Ray, the branch manager & I could tell although Ray was the only professional person I spoke to at the branch, he was quivering like a leaf & was rushing me off the phone at the end kinda. Almost as if he was afraid I was going to go higher up still (which I probably will).
It's unfortunate, because I got a killer interest rate on my mortgage. Good luck if you bank or have any dealings with them!!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Aurora - Indian Trail Branch at Aurora, IL
4 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby BrDo, Feb. 13, 2013
I've had one other bank in my lifetime and I'm almost 40. I steered away from the other bank when I experienced the bank's unprofessionalism regarding a $14.95 recurring charge that wouldn't stop.
Bank of America! They were batting a 1000 up until the point of speaking to a rep by phone in the AURORA, IL on the Indian Trail Rd. branch. To make a long story short, including 2-3 employees I know by name there, they're FAKE & PHONY sickening nice --- face to face & rude over the phone!!! WOW! Even after you identify yourself and say I know you, why are you treating me like this over the phone!!!? And the rep was even combative & was taking things way too personal. It was all over a roll of $10 in quarters that I forgot:) I left them there minutes before closing & did several transactions with the newer teller and do you think she'd try to bother and remember me!? After she said how she loved my coat... Unreal. If this is how they act over the phone & the call was initiated in regards to a roll of quarters you left, just imagine how pissed off they will make you about everything else. I even have my mortgage there & a good $2500-4600+ in deposits in any given month. Well, quite frankly my dear, they DON'T GIVE A D@MN!!!
Anyway, made my way from Jason, teller supervisor to Ray, the branch manager & I could tell although Ray was the only professional person I spoke to at the branch, he was quivering like a leaf & was rushing me off the phone at the end kinda. Almost as if he was afraid I was going to go higher up still (which I probably will).
It's unfortunate, because I got a killer interest rate on my mortgage. Good luck if you bank or have any dealings with them!!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Aurora - Indian Trail Branch at Aurora, IL
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The "Walmart" of banks
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by junkmail73767, Feb. 12, 2013
My boyfriend has to go there everyday to deposit his corporate business deposits. They are constantly sending him the wrong amount of money back for his petty cash breakdown and telling him that his deposit is wrong when its not. The wait time is completely unreasonable and they have no sense of urgency. Not to mention I gave him a check last week to deposit into his personal account and it already cleared my bank and it is no where to be found in his account. They deposited my $800 check into someone else's account and now we can't pay our credit card bill for this month.
* this review was made on Bank of America, Garfield Banking Center Branch at Midland, TX
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby junkmail73767, Feb. 12, 2013
My boyfriend has to go there everyday to deposit his corporate business deposits. They are constantly sending him the wrong amount of money back for his petty cash breakdown and telling him that his deposit is wrong when its not. The wait time is completely unreasonable and they have no sense of urgency. Not to mention I gave him a check last week to deposit into his personal account and it already cleared my bank and it is no where to be found in his account. They deposited my $800 check into someone else's account and now we can't pay our credit card bill for this month.
* this review was made on Bank of America, Garfield Banking Center Branch at Midland, TX
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Horrible.
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by m41390m, Jan. 30, 2013
The staff really screwed me over. I think the guy's name is Michael and I opened a credit card and checking account with him. Bottom line is the bank ended up screwing me out of $500 that I deposited into my checking account and mostly I blame this on him because of all the questions I asked about the $500 he lied or talked around the truth, which was my mistake for believing him in the first place. Never, ever, ever will I step foot in another Bank Of America
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, 646 Lancaster Avenue Branch at Bryn Mawr, PA
6 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby m41390m, Jan. 30, 2013
The staff really screwed me over. I think the guy's name is Michael and I opened a credit card and checking account with him. Bottom line is the bank ended up screwing me out of $500 that I deposited into my checking account and mostly I blame this on him because of all the questions I asked about the $500 he lied or talked around the truth, which was my mistake for believing him in the first place. Never, ever, ever will I step foot in another Bank Of America
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, 646 Lancaster Avenue Branch at Bryn Mawr, PA
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Great Bank Great Service
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by pacman76, Jan. 15, 2013
I strongly recommend visiting this branch. The staff there is very helpful and lots of knowledge. They help me establish the right account for my business needs and recommended some great payroll ideas. The waiting time was very short and just received the kind of customer service you don’t normally get in California.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Barstow Branch at Barstow, CA
0 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby pacman76, Jan. 15, 2013
I strongly recommend visiting this branch. The staff there is very helpful and lots of knowledge. They help me establish the right account for my business needs and recommended some great payroll ideas. The waiting time was very short and just received the kind of customer service you don’t normally get in California.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Barstow Branch at Barstow, CA
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dishonest banking practices
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by balloyd, Jan. 15, 2013
Bank of America has screwed up my mortgage loan, Have taken money from my ewcrow account for unknown reasons but always state it as insurance paymenets which is not owed. They have given 10 late fees in one month's time and payment has not been late. They have tried forecloser threats which I filed a lawsuit and settled out of court, they continue the same activity the next month now I am going to file another lawsuit for the same reasons. I've made my payments at this branch but they have never been properly credited the same day or the same month. They put the paymenet into an unapplied funds account. They took 6502.05 that I borrowed to pay on the account when I did a modification and paid it to themselves as interest and to this date have never applied it to my loan: principal/interest/escrow. The money just disappeared and I have never seen it to date other then to see it on my payment history as interest paid to them....they are stealing from my escrow account, my mortgage and every month I am threatened with foreclosure and certified letters and I can't find a lawyer that wants to help me sue the bank, I had to do it on my own.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Hickory Creek Branch at Denton, TX
6 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby balloyd, Jan. 15, 2013
Bank of America has screwed up my mortgage loan, Have taken money from my ewcrow account for unknown reasons but always state it as insurance paymenets which is not owed. They have given 10 late fees in one month's time and payment has not been late. They have tried forecloser threats which I filed a lawsuit and settled out of court, they continue the same activity the next month now I am going to file another lawsuit for the same reasons. I've made my payments at this branch but they have never been properly credited the same day or the same month. They put the paymenet into an unapplied funds account. They took 6502.05 that I borrowed to pay on the account when I did a modification and paid it to themselves as interest and to this date have never applied it to my loan: principal/interest/escrow. The money just disappeared and I have never seen it to date other then to see it on my payment history as interest paid to them....they are stealing from my escrow account, my mortgage and every month I am threatened with foreclosure and certified letters and I can't find a lawyer that wants to help me sue the bank, I had to do it on my own.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Hickory Creek Branch at Denton, TX
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No work gets done
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by pkate, Jan. 12, 2013
BOFA - Dulles, VA
To put it in one word - SUCKS. Staff are not helpful. I have met with a lady called Netu many times and she will make sure that she is always correct by telling different rules and making sure that you return empty handed without your work done. They have to revamp their staff.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Dulles Crossing Branch at Sterling, VA
4 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby pkate, Jan. 12, 2013
BOFA - Dulles, VA
To put it in one word - SUCKS. Staff are not helpful. I have met with a lady called Netu many times and she will make sure that she is always correct by telling different rules and making sure that you return empty handed without your work done. They have to revamp their staff.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Dulles Crossing Branch at Sterling, VA
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