Bank of America, Review

how horrible can you get
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by EagleHarbor, Jun. 19, 2014

I am a G M at a golf club, tennis courts and three large pool parks. I have the simplest request. we need the generic clear night deposit bags. if everyone is listing please do what I did ALL DAY Monday. Try to get /reorder more bags. why does your company make it so hard to deposit our money in your bank. this a basic request. PLEASE tell me what to do. do I buy sip lock bags at target. we have 5 night deposits everyday. the mgr at the location could care less and the phone operators could care less. both tell you to talk to the other person. IT'S A GENERIC BAG TELL ME WHAT TO DO!!!!!!!
 

* this reviewer has be with this bank for 1 - 3 years
* this review was made on Bank of America, Fleming Island Branch at Fleming Island, FL
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liberty.Ny Bank of America.
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by natasha1, Jun. 05, 2014

They was rude ,and present to me that they were racist.I will never go back to that branch in liberty.Ny....and I was just putting money in my family account..glad I don't have account with your bank anymore.


* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Liberty Branch at Liberty, NY
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Branch Manager Mr Olinda
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by BOAstayaway, May. 15, 2014

The Branch manager (David Olinda, is a pig who seduces all women. He flirted with my wife right in front of me and gave me attitude about the same matter that a another guy in front of me had, but his matter was solved in 2 minutes. DO NOT GO THERE AND DO NOT TAKE YOUR WIFE. I was 2 seconds from going off on him. I plan to contact his district manager.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Terry Square Branch at Hartford, CT
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Bank of America in Fallbrook are Racist and Profilers
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by Habshi, Apr. 30, 2014

To all who may read this, please don't do business with this bank, unless your Mexican!  I have tried several times to do business with this branch called Bank of America in Fallbrook and have unsuccessfully been able to get any positive results.  I felt it was time to write a review today.  I am proud to say that I am of Ethiopian descent, and know for a fact that this bank profile and are racist!!!!  A couple of years ago, I once tried to get checks verified at this bank before I deposit them into my bank account and the manager and tellers wanted my ID and was acting like I was trying to steal from them, and I wasn't trying to cash the checks at this branch.  Please know that the checks were drawn from this bank, and I had a right to get the checks verified before depositing them or cashing them to make sure they were good first.  The bank manager at this bank had the audacity to take the checks from me as if they were stolen!  The checks were electronic checks that were printed out to be deposited, and I have no problem depositing business checks to my bank.

Fast forward to today, I tried to get a cashier's check from this bank, even though I don't have an account with them, I am still able to go to any bank branch to get funds transferred from my bank to get a cashier's check.  I verified on the phone with Bank of Americas's 800 number  3 times before going to this branch to be able to do this before I even went to this bank because it was an emergency, and was told that it is at the discretion of the bank if they want to do it or not.  I am convinced that since they did NOT want to do it, is mainly because they are RACIST!  I watched other customers come into the bank while I had to patiently wait for a manager to help me, and noticed that they treated everyone else kindly, especially the Mexicans.  Mind you, I am not racist, this is just what I've noticed the few times that I have visited this branch.  I have vowed that I would never go into this bank again when they thought I was some kind of thief or criminal when they didn't want to verify customer's checks for me before but, I had to go into the branch today because I needed to get funds immediately for an emergency and my bank is located out of state.  I could not withdraw the large amount of funds from the ATM.  The tellers and manager at this bank are not friendly at all, and they do profile people as if they are criminals and by far very racist!!

This branch was afraid and scared to give an Ethiopian (black) doctor a cashier's check for $17,000...point blank!  I wonder if they were afraid because maybe I wasn't to have that much money in my account.

I will never attempt to do any business with this bank ever again!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Fallbrook Branch at Fallbrook, CA
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Telephone Contact
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by findlay59, Apr. 30, 2014

I have banked with Ft. Sam for nearly 50 years.  I need to talk to a representative about options for a credit card.  I tried the automated system.  Won't work.  I called the listed Ft. Sam number 10 times.  After multiple rings it says all representatives are busy, call later or use automated system.  I assume there is no way to speak with someone to anser my qyestions.  Very disappointed  

* this reviewer has be with this bank for >10 years
* this review was made on Bank of America, Fort Sam Houston Branch at San Antonio, TX
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Will need to close my 30 year old account with Bank of America
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by MWC15, Apr. 25, 2014

After banking with BOA for 30 years, I will close all my accounts this week.
With more than enough in CD's, and checking account to surpass the $300.00 requirement (that I was unaware of), many thousands more!- for a savings account, I found I was being charged $5 per month because I had $268 in the account. I do not get paper statements and don't check this savings account on line...my fault, yes. The bank told me they post fees and I should have read them and checked my balance each month...they charged me every month for more than 5 years!!! They will credit me 3 months...$15 . THAT IS WHY I AM CLOSING ALL MY ACCOUNTS AT BANK AMERICA AND TELLING EVERYONE I KNOW OF THEIR DISRESPECT AND LACK OF CUSTOMER COURTESY FOR A LONG TIME CUSTOMER.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Marco Island Branch at Marco Island, FL
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awful customer service, questionable policies
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by Ihatebanks, Mar. 19, 2014

I was told that this bank would cash a federal tax return check.
I went in and all seemed fine the check was for 4,718.00. I asked if they could cash a check of this amount if I'm not an actual customer and if so how much would it cost. I was told that they absolutely could and there would be no fee. Sounded good to me they had me put my fingerprint on the check and asked for two forms of ID, I handed them my valid drivers license and my social security card. I was then asked if I had any other ID, I then showed them my expired state ID. They told me that this was not sufficient and that it could be a    debit or credit card w/or w/out pic, A college ID w/pic, a high school ID w/or w/out pic, a passport, a different out of state ID or license, an employee  name tag w/or w/out pic. Okay, so I don't have any of those things! But isn't  my social security card a second form of ID? I was told, no. I could go home  and get my birth certificate?  Sorry no also invalid. I was then told I could open  an account with the forms of ID that I had on hand. So I asked "If I open an  account could I cash this check?" They said yes. So now I'm in a little booth  and apparently this woman has been warned about me because the first thing  she asks is "are you going to close this account after you cash your check  because we don't like to make checking accounts, just for check cashing  services." I'm not exaggerating.  So being the honest person that I am I tell her  that I truly would just like to cash this check but none of my secondary forms  of identification are up to par. We then go through the list again and again I confirm that I do not have any of those I repeat "I have my driver's license,  social security card,  vehicle registration, court documents signed annd sealed by a judge, a birth certificate pay stub so on. She says "sorry none of those are valid.  She then asks "do you have a work badge such as this?" And points to her name tag. A name tag? "A name tag?" I ask. "If I get a name tag with a little sticker from a label-maker that says my name, that will be a valid second form of ID? Above even an actual paycheck stub?" "Yes" was her only reply.
I'm on a mission now so I go to work, explain the situation and my boss is more than happy to issue me a name tag.
I walk back into the bank thinking they can't possibly give me any other excuses not to cash this check. I go up to the first teller and try to cash this check again;  they ask for two forms of ID, I deliver. They say "I'm sorry but we can't cash checks of this amount unless you're a client of the bank."
The lady who told me about the name tag loophole walks up and asks what happened I proceed to tell her that earlier when I asked if they would have a problem cashing a check of this amount for a non-client, I was told there would be no problem.  And that I feel like I'm being treated badly because I don't want a bank account.  She just shrugged a little and said "sorry, this is why you should probably get a bank account."
As soon as I left, I called a different branch and asked, " would you be able to cash a federal tax return check in the amount of 4, 718.00 if I don't bank there or anywhere?  He said "absolutely, that wouldn't be a problem!"

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Broadway/Camino Seco Branch at Tucson, AZ
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No wonder everyone hates this bank.
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by SatisfiedcustomerNOT, Mar. 16, 2014

Opened a checking, savings, and home equity account years ago.  The savings was changed to a checking account without my permission.  We had no overdraft charges and made small deposits on a regular basis only to have a 25 dollar maintenance charge deducted every month which kind of defeats the purpose of trying to save.

Terrible wait times for phone support, 20 minutes, crappy customer service.   

We are closing all of our accounts and sincerely hope that BOA is the next big bank to go under.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Charlottesville Branch at Charlottesville, VA
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Believe It!!
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by elusiveone, Mar. 05, 2014

I was referred to customer service after being unable to reach the local branch in an attempt to get my account number.  Provided my name, address,  SS #, and last 4 digits of my account number,   I was told by rep (Tina) that she could not provide the entire account number because I did not answer enough security questions.  This bank needs to be revamped.  It has the rating it deserves.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Freshfields Village Branch at Johns Island, SC
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$5.00 bucks after 20 plus years as a customer
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by stepmiracles, Mar. 03, 2014

I have been a customer of Bank of America since 1993.  I use their debit card.  On the back of the care are 3 numbers that are often required when you order anything online.  I use my card for almost everything.  So, as I used the card, the number faded.  I asked for a new one and was told the cost would be $5.  Now I didn't lose the card, it wore out.  I said "You have to be kidding me".  Of course they replied, all by email, nope.  It takes a lot of effort to change banks.  Over the next few weeks I'll get it done.  Nice bunch of people these folks?  Not in my book.

* this reviewer has be with this bank for >10 years
* this review was made on Bank of America, East Bonita Springs Branch at Bonita Springs, FL
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Horrible experience
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by Harpcon, Feb. 24, 2014

The tellers seem to be nice, the other staff members are horrible and very inexperienced as far as I am concerned.  Anita Grey is the worst employee at Bank of America that I have ever dealt with. She is very unprofessional and does not want to do anything to help you out.  I will never bank with these people again!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Apalachee Parkway Branch at Tallahassee, FL
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Worst Bank Ever
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by fbspec, Feb. 21, 2014

My son went on a 2 1/2 month mission trip to Africa.  I opened an account at this branch for the sole purpose of being able to transfer money into his BofA account (I bank with Wells Fargo).  When my son completed his trip in mid-November (2013), I went into the branch, withdrew the remaining balance, and told the teller I needed to close the account.  She said she was unable to close the account, that I would need to speak with one of the customer service managers.  

I went to the customer service kiosk, told the assistant manager that was standing there that I needed to close my account; she told me I would have to wait to speak with someone.  I told her I didn't have time to wait to speak with someone, particularly to close an account.  She told me I could go online to close the account, which I attempted to do, and was unable to find any links to close the account.

I assumed that with a zero balance and zero activity, BofA would simply close the account on their own.  No such luck.  After I received the third notice that I was being charged another $12/monthly service fee (I had maintained the minimum balance while the account was open, so no fees were charged/due), I called the bank to close account.  After explaining the situation and then waiting for several minutes, the CSR told me I would have to pay the $36 to bring the account current before it could be closed.  I laughed and hung up.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Ballantyne Sherrill Building Branch at Charlotte, NC
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No Customer Service
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by TrainCustomerService, Feb. 12, 2014

I waited at the drive up window with three cars ahead of me for 10 minutes.  When I reached the window I waited several minutes before anyone came to the window.  Then she told me that the four deposits I was depositing (which included four checks and one had cash) were a little over the limit for the drive-up and I would have to come in.  She didn't offer to deposit any of them.  Then she just left the window before I could respond.  The bank is understaffed at times and has terrible customer service!  The transaction was at noon on a wed. I won't be going back.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Putnam Branch at Putnam, CT
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Bad experience with customer service
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by Andrey, Feb. 10, 2014

Good bank, but need to change the stuff. Customer service is bad, absolutely, it is not helpful about my questions.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Harmon Meadow Branch at Secaucus, NJ
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Bad experience with customer service
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by Andrey, Feb. 10, 2014

Good bank, but need to change the stuff. Customer service is bad, absolutely do not want to help me with my questions.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Harmon Meadow Branch at Secaucus, NJ
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No local branch number
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by sucker, Feb. 05, 2014

Why would you not list the local number for your Albion Branch!!!!!! I have been on hold for 10 minutes. Your bank is STUPID

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Albion Branch at Albion, NY
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Worst, most discourteous and unprofessional treatment
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by BeCourteous, Jan. 25, 2014

most discourteous and rude assistant (I presume) bank manager I have ever dealt with.  I was courteous and professional, and have had many dealings with financial matters.  I needed a signature guarantee on some important (to me) documents.  There were no other people waiting to be served.  First of all, she was standing at a small booth, and wanted to sign my documents there.  She acted discourteously from the moment she saw me, and moreso after that - why??  I asked if we couldn't go in the (empty) office, where there was both a desk, and privacy.  For some reason, she made it abundantly clear by her cold treatment, and shoving the documents back at me across the table, that she was not happy serving her customer. While I was there, another customer went storming out of the branch, very angry, about which I do not know.  There must be a reason for  unhappy customers.  I have in the past had exemplary treatment by BOA online customer service.  So this was particularly shocking to me, and very upsetting, to have been treated with such disrespect by an employee whose job should be to serve the customer.  Even had I not been polite, there would have been no justification for her behavior.  Someone should look into this branch's customer service records, and try to document whether the customer had a good experience, or not. Needless to say, I will not be persuing any further dealing with BOA, and I am in the market for both a new car, and a house.  to contrast, the following week, I went to the State Employees Union in Siler City, for the same reason (to get signature guarantees) and was treated with decency and consideration - what a difference!  

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had >10 banks before.
* this review was made on Bank of America, Apex Branch at Apex, NC
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A Perfect Example of the Worst Customer Service
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by poorcustservice, Jan. 21, 2014

Just want to share what should not be done... ever! I needed to have a wire transfer, so after being in line to see a teller  she directed me to one of the bankers. I sat in the waiting area and at some point I was asked what was the purpose of my waiting. So I said "wire transfer", it was about 4:30 pm, I continued to wait my turn and then the same person who asked me  before came up to me at about 5  pm and said that wire transfer closes at 5 and I need to come back tomorrow. So she let me sit and marinade, did not bother to mention that I won't be able to do it after 5 pm, and then came up and smiled while telling me the news. I was very upset, because I wasted about 45 minutes of my time and accomplished absolutely nothing. She knew perfectly well that she won't be assisting me today, she said nothing, let me sit and wait and then announced the news. This is truly the most upsetting visit, I realize they work until 6 pm and they don't care about time, but being so callous and lacking any empathy towards customers'time reflects poorly on Bank of America's customer service.

* this reviewer has be with this bank for 3 - 10 years
* this review was made on Bank of America, Indian River Branch at Chesapeake, VA
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Understaffed and Rude
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by Monsterchunk28, Jan. 07, 2014

As a merchant, this is the worst Bank of America location I have done business with. They never have the correct change that we need (5's, 1's etc.), even if we call ahead and they say that they will have our change ready for us. The wait times are always really long because they typically only have one person working in the front. If I get in the regular line, they tell me I need to move to the merchant line, if I move to where the merchant line would be they tell me to get in the regular line. Today was very frustrating. I came in, and there were two people working. I got in the "merchant" line because the girl had her merchant sign up. When the person she was helping walked away I started walking up, and she held up her finger at me and told me I needed to wait. She then had a regular customer come up to the merchant teller. Then the manager approached me and said "there's no merchant teller today, you need to get in the regular line" then she removed the merchant sign. Then I got in line (behind 6 people, 4 of which had come in while I was in the merchant line.) A half hour later I was next. The second tellers spot opened and I started walking up, but was told I needed to wait because the other girl was the "merchant" teller. I run a business and am supposed to be able to go in and out of the bank, which is why they have merchant tellers. Every Bank of America I have banked with in the past is great, unfortunately this branch does not live up to the Bank of America standard I am used to.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Port Orchard Branch at Port Orchard, WA
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's.
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by dinawhite1127, Jan. 03, 2014

Our 81 yr. old father's account had some fraudulent activity & because we had recently added him to our acct the bank froze & was going to close our acct!! we had recently been robbed & we gave them the police report, however, 2 1/2 weeks later we r still dealing with this. UNBELIEVABLE...every time I call one of their depts, u have to start at the beginning & get a different story, (they've lied a couple of times)...the real kicker is they weren't even going to tell us about closing the acct. Thank God the place I make my car note contacted us prompting us to go into the bank.  If it not been for Karen, (mgr at Thornton rd) this account would have closed. Their customer service dept. treated us like we did something wrong. It's been a nightmare & it's still not resolved.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Powder Springs Branch at Marietta, GA
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