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Bank of America, Review
Bank of America, Review
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A total of 200 Reviews with 1 Star
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They treat customers differently in person than over the phone when no one's lQQking!
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by BrDo, Feb. 13, 2013
I've had one other bank in my lifetime and I'm almost 40. I steered away from the other bank when I experienced the bank's unprofessionalism regarding a $14.95 recurring charge that wouldn't stop.
Bank of America! They were batting a 1000 up until the point of speaking to a rep by phone in the AURORA, IL on the Indian Trail Rd. branch. To make a long story short, including 2-3 employees I know by name there, they're FAKE & PHONY sickening nice --- face to face & rude over the phone!!! WOW! Even after you identify yourself and say I know you, why are you treating me like this over the phone!!!? And the rep was even combative & was taking things way too personal. It was all over a roll of $10 in quarters that I forgot:) I left them there minutes before closing & did several transactions with the newer teller and do you think she'd try to bother and remember me!? After she said how she loved my coat... Unreal. If this is how they act over the phone & the call was initiated in regards to a roll of quarters you left, just imagine how pissed off they will make you about everything else. I even have my mortgage there & a good $2500-4600+ in deposits in any given month. Well, quite frankly my dear, they DON'T GIVE A D@MN!!!
Anyway, made my way from Jason, teller supervisor to Ray, the branch manager & I could tell although Ray was the only professional person I spoke to at the branch, he was quivering like a leaf & was rushing me off the phone at the end kinda. Almost as if he was afraid I was going to go higher up still (which I probably will).
It's unfortunate, because I got a killer interest rate on my mortgage. Good luck if you bank or have any dealings with them!!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Aurora - Indian Trail Branch at Aurora, IL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby BrDo, Feb. 13, 2013
I've had one other bank in my lifetime and I'm almost 40. I steered away from the other bank when I experienced the bank's unprofessionalism regarding a $14.95 recurring charge that wouldn't stop.
Bank of America! They were batting a 1000 up until the point of speaking to a rep by phone in the AURORA, IL on the Indian Trail Rd. branch. To make a long story short, including 2-3 employees I know by name there, they're FAKE & PHONY sickening nice --- face to face & rude over the phone!!! WOW! Even after you identify yourself and say I know you, why are you treating me like this over the phone!!!? And the rep was even combative & was taking things way too personal. It was all over a roll of $10 in quarters that I forgot:) I left them there minutes before closing & did several transactions with the newer teller and do you think she'd try to bother and remember me!? After she said how she loved my coat... Unreal. If this is how they act over the phone & the call was initiated in regards to a roll of quarters you left, just imagine how pissed off they will make you about everything else. I even have my mortgage there & a good $2500-4600+ in deposits in any given month. Well, quite frankly my dear, they DON'T GIVE A D@MN!!!
Anyway, made my way from Jason, teller supervisor to Ray, the branch manager & I could tell although Ray was the only professional person I spoke to at the branch, he was quivering like a leaf & was rushing me off the phone at the end kinda. Almost as if he was afraid I was going to go higher up still (which I probably will).
It's unfortunate, because I got a killer interest rate on my mortgage. Good luck if you bank or have any dealings with them!!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Aurora - Indian Trail Branch at Aurora, IL
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The "Walmart" of banks
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by junkmail73767, Feb. 12, 2013
My boyfriend has to go there everyday to deposit his corporate business deposits. They are constantly sending him the wrong amount of money back for his petty cash breakdown and telling him that his deposit is wrong when its not. The wait time is completely unreasonable and they have no sense of urgency. Not to mention I gave him a check last week to deposit into his personal account and it already cleared my bank and it is no where to be found in his account. They deposited my $800 check into someone else's account and now we can't pay our credit card bill for this month.
* this review was made on Bank of America, Garfield Banking Center Branch at Midland, TX
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby junkmail73767, Feb. 12, 2013
My boyfriend has to go there everyday to deposit his corporate business deposits. They are constantly sending him the wrong amount of money back for his petty cash breakdown and telling him that his deposit is wrong when its not. The wait time is completely unreasonable and they have no sense of urgency. Not to mention I gave him a check last week to deposit into his personal account and it already cleared my bank and it is no where to be found in his account. They deposited my $800 check into someone else's account and now we can't pay our credit card bill for this month.
* this review was made on Bank of America, Garfield Banking Center Branch at Midland, TX
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Horrible.
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by m41390m, Jan. 30, 2013
The staff really screwed me over. I think the guy's name is Michael and I opened a credit card and checking account with him. Bottom line is the bank ended up screwing me out of $500 that I deposited into my checking account and mostly I blame this on him because of all the questions I asked about the $500 he lied or talked around the truth, which was my mistake for believing him in the first place. Never, ever, ever will I step foot in another Bank Of America
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, 646 Lancaster Avenue Branch at Bryn Mawr, PA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby m41390m, Jan. 30, 2013
The staff really screwed me over. I think the guy's name is Michael and I opened a credit card and checking account with him. Bottom line is the bank ended up screwing me out of $500 that I deposited into my checking account and mostly I blame this on him because of all the questions I asked about the $500 he lied or talked around the truth, which was my mistake for believing him in the first place. Never, ever, ever will I step foot in another Bank Of America
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, 646 Lancaster Avenue Branch at Bryn Mawr, PA
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dishonest banking practices
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by balloyd, Jan. 15, 2013
Bank of America has screwed up my mortgage loan, Have taken money from my ewcrow account for unknown reasons but always state it as insurance paymenets which is not owed. They have given 10 late fees in one month's time and payment has not been late. They have tried forecloser threats which I filed a lawsuit and settled out of court, they continue the same activity the next month now I am going to file another lawsuit for the same reasons. I've made my payments at this branch but they have never been properly credited the same day or the same month. They put the paymenet into an unapplied funds account. They took 6502.05 that I borrowed to pay on the account when I did a modification and paid it to themselves as interest and to this date have never applied it to my loan: principal/interest/escrow. The money just disappeared and I have never seen it to date other then to see it on my payment history as interest paid to them....they are stealing from my escrow account, my mortgage and every month I am threatened with foreclosure and certified letters and I can't find a lawyer that wants to help me sue the bank, I had to do it on my own.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Hickory Creek Branch at Denton, TX
6 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby balloyd, Jan. 15, 2013
Bank of America has screwed up my mortgage loan, Have taken money from my ewcrow account for unknown reasons but always state it as insurance paymenets which is not owed. They have given 10 late fees in one month's time and payment has not been late. They have tried forecloser threats which I filed a lawsuit and settled out of court, they continue the same activity the next month now I am going to file another lawsuit for the same reasons. I've made my payments at this branch but they have never been properly credited the same day or the same month. They put the paymenet into an unapplied funds account. They took 6502.05 that I borrowed to pay on the account when I did a modification and paid it to themselves as interest and to this date have never applied it to my loan: principal/interest/escrow. The money just disappeared and I have never seen it to date other then to see it on my payment history as interest paid to them....they are stealing from my escrow account, my mortgage and every month I am threatened with foreclosure and certified letters and I can't find a lawyer that wants to help me sue the bank, I had to do it on my own.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Hickory Creek Branch at Denton, TX
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No work gets done
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by pkate, Jan. 12, 2013
BOFA - Dulles, VA
To put it in one word - SUCKS. Staff are not helpful. I have met with a lady called Netu many times and she will make sure that she is always correct by telling different rules and making sure that you return empty handed without your work done. They have to revamp their staff.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Dulles Crossing Branch at Sterling, VA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby pkate, Jan. 12, 2013
BOFA - Dulles, VA
To put it in one word - SUCKS. Staff are not helpful. I have met with a lady called Netu many times and she will make sure that she is always correct by telling different rules and making sure that you return empty handed without your work done. They have to revamp their staff.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Dulles Crossing Branch at Sterling, VA
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Big banks don't care
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by localbusiness, Jan. 03, 2013
The worst service bank i have ever dealt with. I can't get my business out of here fast enough and into a smaller personal bank. I am disgusted
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Edison Park Branch at Chicago, IL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby localbusiness, Jan. 03, 2013
The worst service bank i have ever dealt with. I can't get my business out of here fast enough and into a smaller personal bank. I am disgusted
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Edison Park Branch at Chicago, IL
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"No Call/ No Show"
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by BusinessBanker504, Dec. 27, 2012
Mailed a pretty substantial deposit to my business account, currently out of town on business. 800 customer service has e-mailed bank manager & asst. bank manager because the fedex envelope was signed for but has not showed up in my acct... I called the bank about 20 times, finally got through, was put on hold for 25 mins then hung up on. I'm pissed
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Ingram Park Branch at San Antonio, TX
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby BusinessBanker504, Dec. 27, 2012
Mailed a pretty substantial deposit to my business account, currently out of town on business. 800 customer service has e-mailed bank manager & asst. bank manager because the fedex envelope was signed for but has not showed up in my acct... I called the bank about 20 times, finally got through, was put on hold for 25 mins then hung up on. I'm pissed
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Ingram Park Branch at San Antonio, TX
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"No Call/ No Show"
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by BusinessBanker504, Dec. 27, 2012
Mailed a pretty substantial deposit to my business account, currently out of town on business. 800 customer service has e-mailed bank manager & asst. bank manager because the fedex envelope was signed for but has not showed up in my acct... I called the bank about 20 times, finally got through, was put on hold for 25 mins then hung up on. I'm pissed
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Ingram Park Branch at San Antonio, TX
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby BusinessBanker504, Dec. 27, 2012
Mailed a pretty substantial deposit to my business account, currently out of town on business. 800 customer service has e-mailed bank manager & asst. bank manager because the fedex envelope was signed for but has not showed up in my acct... I called the bank about 20 times, finally got through, was put on hold for 25 mins then hung up on. I'm pissed
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Ingram Park Branch at San Antonio, TX
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Worst bank ever
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by mduke, Dec. 26, 2012
I never had a problem with the free checking account until I changed jobs and my new employer did not direct deposite. I deposited my check via the ATM to avoid a $12.00 teller fee. I was givin access to $300 the rest of which was withheld for 3 days. I can undertand the next buesness day but at 5pm 3 days later is unexceptable. Later that week I needed to set a PIN number on my new debit card on my lunch break and I told to wiat for the lady (no problem) but then when she was done with her guest she informed me that she had a hypothetical appointment and I would have to wait until after that appointment was over. Setting a PIN takes 5 min. They wanted me to hang out for someone that wasn't even there.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Rogers Branch at Rogers, AR
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby mduke, Dec. 26, 2012
I never had a problem with the free checking account until I changed jobs and my new employer did not direct deposite. I deposited my check via the ATM to avoid a $12.00 teller fee. I was givin access to $300 the rest of which was withheld for 3 days. I can undertand the next buesness day but at 5pm 3 days later is unexceptable. Later that week I needed to set a PIN number on my new debit card on my lunch break and I told to wiat for the lady (no problem) but then when she was done with her guest she informed me that she had a hypothetical appointment and I would have to wait until after that appointment was over. Setting a PIN takes 5 min. They wanted me to hang out for someone that wasn't even there.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Rogers Branch at Rogers, AR
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RE-FINANCE
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by dilley17, Dec. 07, 2012
I CURRENTLY HAVE MY MORTGAGE THROUGH BOA. I HAVE BEEN TRYING TO REFINANCE SINCE AUGUST, AND IT IS NOW FRIGGIN DECMEMBER!!!!!!!!!!! I FEEL THEY ARE LOSING MY PAPERS, OR, THEY ARE COLLECTING DUST SOMEWHERE. I HAVE GIVEN THEM CHECKSTUBS, BANK STATEMENTS, OVER AND OVER, STILL NO END IN SIGHT! THEY EVEN WERE GOING TO CANCEL IT SINCE THEY HAD INSUFFICIENT PAPER WORK! ARE YOU KIDDING???????????? I HAVE NEVER BEEN LATE ON A PAYMENT, AND WE ARE ALREADY MORTGAGE CUSTOMERS! NEXT THING YOU KNOW, THEY WILL SEND ME TO THE BLOOD BANK FOR A SAMPLE!!!!!!!!!!!
* this review was made on Bank of America, Wilderness Village Branch at Maple Valley, WA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby dilley17, Dec. 07, 2012
I CURRENTLY HAVE MY MORTGAGE THROUGH BOA. I HAVE BEEN TRYING TO REFINANCE SINCE AUGUST, AND IT IS NOW FRIGGIN DECMEMBER!!!!!!!!!!! I FEEL THEY ARE LOSING MY PAPERS, OR, THEY ARE COLLECTING DUST SOMEWHERE. I HAVE GIVEN THEM CHECKSTUBS, BANK STATEMENTS, OVER AND OVER, STILL NO END IN SIGHT! THEY EVEN WERE GOING TO CANCEL IT SINCE THEY HAD INSUFFICIENT PAPER WORK! ARE YOU KIDDING???????????? I HAVE NEVER BEEN LATE ON A PAYMENT, AND WE ARE ALREADY MORTGAGE CUSTOMERS! NEXT THING YOU KNOW, THEY WILL SEND ME TO THE BLOOD BANK FOR A SAMPLE!!!!!!!!!!!
* this review was made on Bank of America, Wilderness Village Branch at Maple Valley, WA
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Josh is HORRIBLE
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by Customer123, Dec. 03, 2012
The little guy in the suit and tie was absolutely rude and belittling. Not to mention did not have accurate information regarding IRA Accounts. I will stick to the 5th street location after a 30 minute confusion fest. I would not use them for checking or savings.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Henderson Center Branch at Eureka, CA
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby Customer123, Dec. 03, 2012
The little guy in the suit and tie was absolutely rude and belittling. Not to mention did not have accurate information regarding IRA Accounts. I will stick to the 5th street location after a 30 minute confusion fest. I would not use them for checking or savings.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Henderson Center Branch at Eureka, CA
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Drive Thru Service...
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by jimmyiceo, Nov. 16, 2012
two tellers just hanging out and chit chatting with the other co-workers yet i'm patiently waiting in drive-thru and no help. You would think someone would watch periodically at the drive-thru area, but apparently they are too busy chit-chatting as well as being on their cell-phones.
* this reviewer has be with this bank for 3 - 10 years
* this review was made on Bank of America, Higley & Elliott Banking Center Bran at Higley, AZ
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Overall Rating Office Environment & Staff Waiting Timeby jimmyiceo, Nov. 16, 2012
two tellers just hanging out and chit chatting with the other co-workers yet i'm patiently waiting in drive-thru and no help. You would think someone would watch periodically at the drive-thru area, but apparently they are too busy chit-chatting as well as being on their cell-phones.
* this reviewer has be with this bank for 3 - 10 years
* this review was made on Bank of America, Higley & Elliott Banking Center Bran at Higley, AZ
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Angry individual account holder
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by Lacctholder, Oct. 31, 2012
I have been waiting over 150 days for a $100 promotional credit. I have contacted the customer service number as well as Nick at the branch. I received nothing but the runaround. At another location, I got to the bottom of it. A coding error happened when opening the account. Today, they cannot even answer their phones. When they did their phones are not working properly, " Hello, hello???" than they hang up. In this economy, where people need jobs I cannot believe the lack of professionalism involved! Not to mention a lack of ethics. Where is my $100 that was promised me?
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Schaumburg Branch at Schaumburg, IL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Timeby Lacctholder, Oct. 31, 2012
I have been waiting over 150 days for a $100 promotional credit. I have contacted the customer service number as well as Nick at the branch. I received nothing but the runaround. At another location, I got to the bottom of it. A coding error happened when opening the account. Today, they cannot even answer their phones. When they did their phones are not working properly, " Hello, hello???" than they hang up. In this economy, where people need jobs I cannot believe the lack of professionalism involved! Not to mention a lack of ethics. Where is my $100 that was promised me?
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Schaumburg Branch at Schaumburg, IL
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worthless
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by fired123, Oct. 23, 2012
Bank of america is a joke, have a business acct. We get insurance checks. In order to deposit them if it has your business name plus the client name the client as to be with you to deposit. Can you see telling your client can you please come with me to the bank! How unprofessional. We are not a new client have been with them over 10yrs. Not anymore! Closing all accts, going to PNC they are great! Everyone should follow never had better customer service better rates and hours. Goodbye bank of america
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Crofton Station Branch at Crofton, MD
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby fired123, Oct. 23, 2012
Bank of america is a joke, have a business acct. We get insurance checks. In order to deposit them if it has your business name plus the client name the client as to be with you to deposit. Can you see telling your client can you please come with me to the bank! How unprofessional. We are not a new client have been with them over 10yrs. Not anymore! Closing all accts, going to PNC they are great! Everyone should follow never had better customer service better rates and hours. Goodbye bank of america
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Crofton Station Branch at Crofton, MD
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service so very slow
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by suzan, Sep. 28, 2012
I have a business account and tried deposit and get change. Took me 25 minutes for the whole process!! This vietnamese lady teler # 17 she count the money with machine money and she said the machine didn't. Work, instead of using another right away she try to fix it....come on you have customer in line for 5 people behind me and she tried to fix it. She ended up use another one. She complain me about my folded money, she complain me how I write the deposit slip...o gosh, what a terrible customer service! When she was getting my one box quarters change, she brought a whole cart of change. Took her forever to full the cart while all the business people still waiting for her. I lost 15 minutes sales because this idiot took her time.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Harbor-Edinger Branch at Fountain Valley, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby suzan, Sep. 28, 2012
I have a business account and tried deposit and get change. Took me 25 minutes for the whole process!! This vietnamese lady teler # 17 she count the money with machine money and she said the machine didn't. Work, instead of using another right away she try to fix it....come on you have customer in line for 5 people behind me and she tried to fix it. She ended up use another one. She complain me about my folded money, she complain me how I write the deposit slip...o gosh, what a terrible customer service! When she was getting my one box quarters change, she brought a whole cart of change. Took her forever to full the cart while all the business people still waiting for her. I lost 15 minutes sales because this idiot took her time.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Harbor-Edinger Branch at Fountain Valley, CA
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They lost our deposit!
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by Azziel, Sep. 06, 2012
My Husband deposited his pay check at this banks ATM. They lost his freaking check! Unfortunately he chose the paperless reciept option.
Now we're out $700+ dollars due to a "glitch"! The representative said they had glitches at the ATM. Supposedly they'll investigate and redeposit they money. However the experience with this bank I have little hope. I'm thinking its time to switch to Alaska Credit Union inside QFC.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Westwood Village Branch at Seattle, WA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Azziel, Sep. 06, 2012
My Husband deposited his pay check at this banks ATM. They lost his freaking check! Unfortunately he chose the paperless reciept option.
Now we're out $700+ dollars due to a "glitch"! The representative said they had glitches at the ATM. Supposedly they'll investigate and redeposit they money. However the experience with this bank I have little hope. I'm thinking its time to switch to Alaska Credit Union inside QFC.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Westwood Village Branch at Seattle, WA
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ONE rep changed my mind about closing my account!
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by BBKJ9595, Jul. 30, 2012
So I came to here to follow up on a dispute and the current Assistant branch manager, Amy, not only ignored me waiting for service, but was also very rude!She didnt complete what i asked her to do which caused me to have to make another trip to the bank.Not happy about that.She is not very friendly and I would not recommend her service to anyone I know.Hopefully she fixes that soon.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Westbury Branch at Westbury, NY
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby BBKJ9595, Jul. 30, 2012
So I came to here to follow up on a dispute and the current Assistant branch manager, Amy, not only ignored me waiting for service, but was also very rude!She didnt complete what i asked her to do which caused me to have to make another trip to the bank.Not happy about that.She is not very friendly and I would not recommend her service to anyone I know.Hopefully she fixes that soon.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Westbury Branch at Westbury, NY
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"Supervisor" Rhonda
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by smt2012, Jul. 22, 2012
Rhonda is incredibly unprofessional, rude and snappy. A sad excuse for a supervisor who needs to work in a warehouse rather than customer service. Also, wtf is with a $9 fee for depositing money into my account via teller? How stupid is that. Wells fargo is free, and every week im leaning more toward switch back to them as my bank. Why would i pay you to take my money? Especially if i can do it for free directly outside at your atm?!?! How dumb are you b of a??!!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, 51st Street And Elliot Branch at Phoenix, AZ
5 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby smt2012, Jul. 22, 2012
Rhonda is incredibly unprofessional, rude and snappy. A sad excuse for a supervisor who needs to work in a warehouse rather than customer service. Also, wtf is with a $9 fee for depositing money into my account via teller? How stupid is that. Wells fargo is free, and every week im leaning more toward switch back to them as my bank. Why would i pay you to take my money? Especially if i can do it for free directly outside at your atm?!?! How dumb are you b of a??!!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, 51st Street And Elliot Branch at Phoenix, AZ
5 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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5 star reviews?
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Interest Rate and Cost
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Waiting Time
Other Services
by dy2012, Jul. 04, 2012
Does anyone realize that all the reviews are either below average or 5 stars! and with that, most of the 5 stars arent even about this branch that most of us are talking about. i believe those are fake or paid to be written.
* this review was made on Bank of America, Broken Arrow Branch at Broken Arrow, OK
5 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby dy2012, Jul. 04, 2012
Does anyone realize that all the reviews are either below average or 5 stars! and with that, most of the 5 stars arent even about this branch that most of us are talking about. i believe those are fake or paid to be written.
* this review was made on Bank of America, Broken Arrow Branch at Broken Arrow, OK
5 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Not if it was the last bank! I would rather hold my own money!
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by dy2012, Jul. 04, 2012
I usually go to the bank on 31st and garnett an i absolutely had no problems there. i liked that bank. They actually GIVE service! until i moved to 71st here and this branch on elm was the only nearest one. all they do is waste my gas and deny service!!! I would gladly drive all the way to garnett again!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Broken Arrow Branch at Broken Arrow, OK
4 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby dy2012, Jul. 04, 2012
I usually go to the bank on 31st and garnett an i absolutely had no problems there. i liked that bank. They actually GIVE service! until i moved to 71st here and this branch on elm was the only nearest one. all they do is waste my gas and deny service!!! I would gladly drive all the way to garnett again!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Broken Arrow Branch at Broken Arrow, OK
4 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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