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Bank of America, Review
Bank of America, Review
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A total of 200 Reviews with 1 Star
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Horrible at doing their job correctly
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by beyondannoyed, May. 22, 2013
I recently got married and changed my last name. So I went into Bank of America on Ina Road to order new debit & credit cards with the new name on them. The employee told me I could not order new cards without my husband being present (even though I had my new social security card & marriage certificate.) I said okay and walked out. The next day my husband took time off of work to come with me and we ordered new cards. I was told they would arrive in 7-10 business days in the mail. Over two weeks pass and still no cards. So I call B of A on Ina and speak to someone who told me they were the manager. She apologized and said she would re-order them rush b/c they were actually NOT PUT IN THE SYSTEM the 1st time my husband & I went into the bank. I say okay b/c mistakes happen. Well again 2 weeks pass and still no cards. I call a third time and speak to the manager who now claims she never said she would rush order the cards but that they were mailed out however couldn't track them b/c once they leave her bank...it's out of her hands. SO her fix to this issue was to mail out new cards AGAIN for the 3rd time and I could either pay $25 rush fee or wait another 7-10 business days. The manager at this location is horrible at customer service and doing her job correctly. She was beyond rude and had no sympathy for having to wait 30+ days for new cards. I informed the manager if my cards are not here in 10 days that my husband and I are leaving Bank of America. She could care less. At the end of the day...I ended up calling B of A's 1-800 #. Turns out the manager never even put new cards in the system to go out to me the third time around. Do not waste your time at this location....they do not know how to do their job.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Ina And La Cholla Branch at Tucson, AZ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby beyondannoyed, May. 22, 2013
I recently got married and changed my last name. So I went into Bank of America on Ina Road to order new debit & credit cards with the new name on them. The employee told me I could not order new cards without my husband being present (even though I had my new social security card & marriage certificate.) I said okay and walked out. The next day my husband took time off of work to come with me and we ordered new cards. I was told they would arrive in 7-10 business days in the mail. Over two weeks pass and still no cards. So I call B of A on Ina and speak to someone who told me they were the manager. She apologized and said she would re-order them rush b/c they were actually NOT PUT IN THE SYSTEM the 1st time my husband & I went into the bank. I say okay b/c mistakes happen. Well again 2 weeks pass and still no cards. I call a third time and speak to the manager who now claims she never said she would rush order the cards but that they were mailed out however couldn't track them b/c once they leave her bank...it's out of her hands. SO her fix to this issue was to mail out new cards AGAIN for the 3rd time and I could either pay $25 rush fee or wait another 7-10 business days. The manager at this location is horrible at customer service and doing her job correctly. She was beyond rude and had no sympathy for having to wait 30+ days for new cards. I informed the manager if my cards are not here in 10 days that my husband and I are leaving Bank of America. She could care less. At the end of the day...I ended up calling B of A's 1-800 #. Turns out the manager never even put new cards in the system to go out to me the third time around. Do not waste your time at this location....they do not know how to do their job.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Ina And La Cholla Branch at Tucson, AZ
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by LaceyJD75 2013-05-23 00:44:09
Annoyed, I went into the Monarch Plaza location and the bank manager was a rude and dismissive. She seemed young and inexperienced. I had my kids with me and she seemed annoyed at my questions. I just moved here from NYC and needed help with my accounts. I will NEVER come back to this location. Mrs. Hales needs to be DEMOTED!
HOUDINI BANK
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by jade2013, May. 21, 2013
I'm a BoA customer for over 7 yrs but not with this branch. Yesterday, I went to cash my check at this branch as it's closer to my work.The teller took forever to help me even though there was no other people in line. It took a long time for the teller to count $1056, going back and forth changing bills and straightening up the creases??? He finally counted the cash in front of me but a little obstructed and puts it in the bin. I then asked for an envelope and puts the money in there. My mistake, I didnt count the money before stashing in the envelope. I just trusted too much I guess. After some errand I got home counted the money and it was $90 short.The next day I called the bank and reported the issue with the manager. They said that they were all balanced yesterday. I described how the transaction went and asked for them to check the video. I told him that not that I'm trying to insinuate something about the teller but I wanted for them to review the video if there's anything wrong with that transaction. But the Manager said that when they normally request for films, they're not able to prove anything.I read the other reviews here and found that other customers had the same issues. Shouldn't this cause the management to get alarmed and start investigating. We are all different people complaining about the same problem. It's shame if management choose to ignore and not do anything about this, or more shame if corporate don't investigate what's going on in this branch!!!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Carmel Mountain Branch at San Diego, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby jade2013, May. 21, 2013
I'm a BoA customer for over 7 yrs but not with this branch. Yesterday, I went to cash my check at this branch as it's closer to my work.The teller took forever to help me even though there was no other people in line. It took a long time for the teller to count $1056, going back and forth changing bills and straightening up the creases??? He finally counted the cash in front of me but a little obstructed and puts it in the bin. I then asked for an envelope and puts the money in there. My mistake, I didnt count the money before stashing in the envelope. I just trusted too much I guess. After some errand I got home counted the money and it was $90 short.The next day I called the bank and reported the issue with the manager. They said that they were all balanced yesterday. I described how the transaction went and asked for them to check the video. I told him that not that I'm trying to insinuate something about the teller but I wanted for them to review the video if there's anything wrong with that transaction. But the Manager said that when they normally request for films, they're not able to prove anything.I read the other reviews here and found that other customers had the same issues. Shouldn't this cause the management to get alarmed and start investigating. We are all different people complaining about the same problem. It's shame if management choose to ignore and not do anything about this, or more shame if corporate don't investigate what's going on in this branch!!!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Carmel Mountain Branch at San Diego, CA
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I RATHER DRIVE 20 MILES MORE THAN GO TO THIS BOA!
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by TRUTHHURTS, May. 09, 2013
THEY NEED TO HIRE A BRAND NEW STAFF!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 6 - 10 banks before.
* this review was made on Bank of America, Ontario Branch at Ontario, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby TRUTHHURTS, May. 09, 2013
THEY NEED TO HIRE A BRAND NEW STAFF!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 6 - 10 banks before.
* this review was made on Bank of America, Ontario Branch at Ontario, CA
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I RATHER DRIVE 20 MILES MORE THAN GO TO THIS BOA!
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by TRUTHHURTS, May. 09, 2013
THEY NEED TO HIRE A BRAND NEW STAFF!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 6 - 10 banks before.
* this review was made on Bank of America, Ontario Branch at Ontario, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby TRUTHHURTS, May. 09, 2013
THEY NEED TO HIRE A BRAND NEW STAFF!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 6 - 10 banks before.
* this review was made on Bank of America, Ontario Branch at Ontario, CA
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Lost Money
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by LiveandLearn, May. 07, 2013
I closed my account with BofA years ago because of runaway fees but, my girlfriend still banks with them and from time to time she asks me to help her make deposits. I never liked this branch I guess because the staff there always seems constipated or should I say mad and the clientele is very ghetto like a check cashing store. The other day I made a $5K deposit in cash and there was an error on the deposit slip that required my attention which was the first time I took my eyes off the transaction and the second time was when I was helping unfold the bills straight. When the money was finally put through the machine it came out $100 short. I asked for the money back and re-counted it manually and it was indeed $100 short. The night before my girlfriend had counted the money right before she handed it to me and I re-counted it so, it was counted twice before it was rubber banded. Nobody else in the house except her and I and the rubber band was removed at the bank right before I put the money through the slot. I called the branch today and spoke with the manager and asked him to please review the video to see if there was a mistake on the tellers end and he said they don't video tellers which was strange because even retail stores have cameras on their cashiers so I would imagine a bank would have them for sure to watch their tellers as they do handle large sums of cash daily. Any teller at this branch that has the intent to steal obviously knows cameras are not watching them so this becomes a serious loophole and a grave security threat to the cash customers of this branch. Now I'm not accusing the teller of stealing that $100 since I myself have not witnessed it nor do I have any proof however since the money was last counted correctly until the time of the discrepancy the teller was the only variable in this equation which leads me to become suspicious of the teller and since there is no video on the transaction it makes it even more suspicious not only on the the teller but the bank itself. $100 lesson learned here. Never take your eye off of cash transactions especially at this branch and never do business with a bank that has sour faced tellers indicating that they're not happy there and may want to give themselves an instant raise at your expense.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, South San Francisco Branch at South San Francisco, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby LiveandLearn, May. 07, 2013
I closed my account with BofA years ago because of runaway fees but, my girlfriend still banks with them and from time to time she asks me to help her make deposits. I never liked this branch I guess because the staff there always seems constipated or should I say mad and the clientele is very ghetto like a check cashing store. The other day I made a $5K deposit in cash and there was an error on the deposit slip that required my attention which was the first time I took my eyes off the transaction and the second time was when I was helping unfold the bills straight. When the money was finally put through the machine it came out $100 short. I asked for the money back and re-counted it manually and it was indeed $100 short. The night before my girlfriend had counted the money right before she handed it to me and I re-counted it so, it was counted twice before it was rubber banded. Nobody else in the house except her and I and the rubber band was removed at the bank right before I put the money through the slot. I called the branch today and spoke with the manager and asked him to please review the video to see if there was a mistake on the tellers end and he said they don't video tellers which was strange because even retail stores have cameras on their cashiers so I would imagine a bank would have them for sure to watch their tellers as they do handle large sums of cash daily. Any teller at this branch that has the intent to steal obviously knows cameras are not watching them so this becomes a serious loophole and a grave security threat to the cash customers of this branch. Now I'm not accusing the teller of stealing that $100 since I myself have not witnessed it nor do I have any proof however since the money was last counted correctly until the time of the discrepancy the teller was the only variable in this equation which leads me to become suspicious of the teller and since there is no video on the transaction it makes it even more suspicious not only on the the teller but the bank itself. $100 lesson learned here. Never take your eye off of cash transactions especially at this branch and never do business with a bank that has sour faced tellers indicating that they're not happy there and may want to give themselves an instant raise at your expense.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, South San Francisco Branch at South San Francisco, CA
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Loan officer
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by goodbye, May. 06, 2013
We area long time bank customer. But, the loan process staff was not very good in providing information needed. Sometimes, we had to provide documents twice because they couldn't find it. The loan officer was very arrogant with terrible manner. We are very sorry for the poor attitude. We plan to move all accounts out of this bank.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Del Mar Highlands Branch at San Diego, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby goodbye, May. 06, 2013
We area long time bank customer. But, the loan process staff was not very good in providing information needed. Sometimes, we had to provide documents twice because they couldn't find it. The loan officer was very arrogant with terrible manner. We are very sorry for the poor attitude. We plan to move all accounts out of this bank.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Del Mar Highlands Branch at San Diego, CA
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After 17 years I am closing our accounts
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by suhmydik, May. 05, 2013
I just want to let anyone out there know that even people who are responsible and current on their financial matters, are getting screwed over by bank charges that were manifested by employees of the bank being reviewed. I never ordered a transaction, only information and got charged for it. I hope this review takes away business from you just like you took money from me. $6 or $60B, theft is still theft (Look it up online). Don't underestimate the power of the internet!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Boyle Heights Branch at Los Angeles, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby suhmydik, May. 05, 2013
I just want to let anyone out there know that even people who are responsible and current on their financial matters, are getting screwed over by bank charges that were manifested by employees of the bank being reviewed. I never ordered a transaction, only information and got charged for it. I hope this review takes away business from you just like you took money from me. $6 or $60B, theft is still theft (Look it up online). Don't underestimate the power of the internet!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Boyle Heights Branch at Los Angeles, CA
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Putting a disabled vet into poverty because he was scammed
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by johnsmellard, Apr. 27, 2013
disabled veteran buys condo that stipulates any damages found would be fixed, after inspection a million dollars was found. Sued builder an won, builder files bankruptcy, causing the veteran to have to foreclose as he doesn't ave money to fix what was supposed to be new. BofA refuses to forge a tiny 2nd mortgage. The disabled veteran no lives in a basement apartment in a low income area. BofA response is sorry, Live in poverty for 6 years!!! Pay us we only made 6.2 billion last year. All veterans and military go to navy federal or Kitsap bank, run from bank of UnAmerica.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Bremerton Branch at Bremerton, WA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby johnsmellard, Apr. 27, 2013
disabled veteran buys condo that stipulates any damages found would be fixed, after inspection a million dollars was found. Sued builder an won, builder files bankruptcy, causing the veteran to have to foreclose as he doesn't ave money to fix what was supposed to be new. BofA refuses to forge a tiny 2nd mortgage. The disabled veteran no lives in a basement apartment in a low income area. BofA response is sorry, Live in poverty for 6 years!!! Pay us we only made 6.2 billion last year. All veterans and military go to navy federal or Kitsap bank, run from bank of UnAmerica.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Bremerton Branch at Bremerton, WA
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by Evoo 2013-06-01 13:04:00
I have been with bank of America 5 years and I started using the branch in Bellevue Factoria few weeks ago because is close to my job. This guys are having the worst customer service ,teller and person bankers without any knowledge about the job are they doing. I'm a privilege customer of this bank but I already move big part of my money to another bank and planning to close this account very soon,because working with them cost me money and headache. Hope the manager get notice about what I told her and do something with her employees!
by Evoo 2013-06-01 13:05:16
I have been with bank of America 5 years and I started using the branch in Bellevue Factoria few weeks ago because is close to my job. This guys are having the worst customer service ,teller and person bankers without any knowledge about the job are they doing. I'm a privilege customer of this bank but I already move big part of my money to another bank and planning to close this account very soon,because working with them cost me money and headache. Hope the manager get notice about what I told her and do something with her employees!
Wells Fargo Fees
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by codysilver, Apr. 27, 2013
I have been with Wells Fargo for 2 years. I had a no fee checking account. Every single time over the last 6 months when I go in they ask me if I want to "upgrade" my account. I said no numerous times. Now they added a 10 dollar monthly service fee. The teller was no help in explaining why all of a sudden I am charged a fee. I also do not like their over the top attempts of being friendly, makes me want to throw up, very insincere. Friendly and cordial is ok but don't ask me about my "weekend plans" each time I come in sounds like a used car salesman script. I go their to bank not chat!! I am closing my account!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Sierra Vista Branch at Sierra Vista, AZ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby codysilver, Apr. 27, 2013
I have been with Wells Fargo for 2 years. I had a no fee checking account. Every single time over the last 6 months when I go in they ask me if I want to "upgrade" my account. I said no numerous times. Now they added a 10 dollar monthly service fee. The teller was no help in explaining why all of a sudden I am charged a fee. I also do not like their over the top attempts of being friendly, makes me want to throw up, very insincere. Friendly and cordial is ok but don't ask me about my "weekend plans" each time I come in sounds like a used car salesman script. I go their to bank not chat!! I am closing my account!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Sierra Vista Branch at Sierra Vista, AZ
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by Shawnbelieu 2021-04-19 09:03:37
I think we need to all grow up as a country together and shut these banks down...... They hold money in a safe supposedly howncan they possibly be making trillions of dollars unless they are stealing and laundering it? You know what's funny;In a sick way.... ¿ We are all living poor because we cant afford the huge over draft fees and fines for us giving them our money. I think we are all a bunch of ignorant lazy people. I honestly don't use Banks unless I absolutely have to and I have been screwed over by welsfargo bank of Amer us bank and premier. Let's grow up and put our money in our own safe
Condescending And Snappy
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by Hhb908, Apr. 26, 2013
This bank is horrible, they are soooo condescending not friendly and unbelievably snappy.
Their "personal bankers" talk down to you, there is ZERO Customer service value.
Do you self a favor walk half block down to Chase.
* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on Bank of America, Fort Lee Main Branch at Fort Lee, NJ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Hhb908, Apr. 26, 2013
This bank is horrible, they are soooo condescending not friendly and unbelievably snappy.
Their "personal bankers" talk down to you, there is ZERO Customer service value.
Do you self a favor walk half block down to Chase.
* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on Bank of America, Fort Lee Main Branch at Fort Lee, NJ
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the worst bank ever
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by budget1, Apr. 08, 2013
This is the worst bank, wait times are long. Im moving my small business account at the end of the month.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, South Tacoma Branch at Tacoma, WA
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Overall Rating Waiting Timeby budget1, Apr. 08, 2013
This is the worst bank, wait times are long. Im moving my small business account at the end of the month.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, South Tacoma Branch at Tacoma, WA
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not a good place to bank bad service
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by heuang, Apr. 08, 2013
i got a settlement check from BOA, when to cash it at this with a charge u would think is their bank's check it would be free of charge and thats not all i asked for $100 bills she say i only can give you 3 $100 bill,i thought in my mind this is bull sh--t ill never bank here ever again.now im banking with chase i never have any problem when i ask for $100 bills they ask how many? this is the place i want to put my money!!!!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Madrid Square Branch at Saint Petersburg, FL
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby heuang, Apr. 08, 2013
i got a settlement check from BOA, when to cash it at this with a charge u would think is their bank's check it would be free of charge and thats not all i asked for $100 bills she say i only can give you 3 $100 bill,i thought in my mind this is bull sh--t ill never bank here ever again.now im banking with chase i never have any problem when i ask for $100 bills they ask how many? this is the place i want to put my money!!!!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Madrid Square Branch at Saint Petersburg, FL
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Bank of America is the worst of the worst of all the banks
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by goldencheers7, Apr. 03, 2013
I have been with this bank for 15 years.I have always maintained a very high balance. They just decided to close my account for no reason ( according to them, it was a business decision). The real reason, is this account was not making them money, because it was a no fee account when it was opened. Do yourself a favor and use a smaller comunity bank. They are better and even safer than a big bank esspecially Bank of America, The worst bank in America.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Jackson-Hyde Park Branch at San Diego, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby goldencheers7, Apr. 03, 2013
I have been with this bank for 15 years.I have always maintained a very high balance. They just decided to close my account for no reason ( according to them, it was a business decision). The real reason, is this account was not making them money, because it was a no fee account when it was opened. Do yourself a favor and use a smaller comunity bank. They are better and even safer than a big bank esspecially Bank of America, The worst bank in America.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Jackson-Hyde Park Branch at San Diego, CA
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They just get worse and worse
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by BeyondAngry, Apr. 03, 2013
We've always been less than impressed with the customer service at this branch. They have taken their laziness, rudeness and lack of any customer service skills to a whole new level. They are both untrained and unwilling to help. Save your sanity and DON'T GO HERE!! Avoid their mortgage loan officer Peter at any and all costs. This guy is the textbook definition of a HORRIBLE person. I will definitely be taking my complaints (which are too many to list here) to his manager and to the corporate office.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, South Hill Branch at Spokane, WA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby BeyondAngry, Apr. 03, 2013
We've always been less than impressed with the customer service at this branch. They have taken their laziness, rudeness and lack of any customer service skills to a whole new level. They are both untrained and unwilling to help. Save your sanity and DON'T GO HERE!! Avoid their mortgage loan officer Peter at any and all costs. This guy is the textbook definition of a HORRIBLE person. I will definitely be taking my complaints (which are too many to list here) to his manager and to the corporate office.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, South Hill Branch at Spokane, WA
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WARNING!!! INEFFICIENCY, INCOMPETENCE, AND LACK OF CONSIDERATION FOR ONES TIME @ THE IRVINGTON BANKING CENTER
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by anahig123, Apr. 02, 2013
DO NOT EVER COME HERE!!!
I AM A MERCHANT ACCOUNT HOLDER, WENT FOR AN EMERGENCY TO CASH A CHECK. WAITED PACIENTLY IN LINE, THEY MOVED ME TO THE SIDE TO VERIFY MY CHECK AS IT WAS MORE THAN A GRAND.
THEN THE BANK TELLERS PROCEDED TO LET EVERYONE AFTER THE MERCHANT LINE TO CUT US!!
I COMPLAINED TO THE GREETER SHE EXPLAINED THAT THEY ONLY HAVE AN ASSISTANT MANAGER, AND THAT SHE WOULD TRY TO HELP. WHEN THEY TOOK THE CHECK TO GET IT VERIFIED I LET THE GENTLEMAN KNOW I WANTED TO OPEN AN ACCOUNT (SINCE I WAS ALREADY 45 MINS IN)...HE DIDNT SEEM TO UNDERSTAND.
ALSO ASKED TO WAIVE THE FEE $5 TO CASH MY CHECK FOR WASTING MY WHOLE HOUR LUNCH AND THEY JUST LAUGHED AND SAID ABSOLUTELY NOT. TOTALLY DISAPPOINTED AT THE LACK OF CUSTOMER SERVICE. I WILL NEVER BRING MY BUSINESS THERE AGAIN.
SHAME ON YOU ALPHA MARIE H. SARMIENTO (ASST. MGR)
AND BANK TELLER ERICA FERNANDEZ.
BANK OF AMERICA HAS LOST A $43,000 A YEAR CUSTOMER!!
CREDIT UNIONS HERE I COME!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Fremont- Irvington Branch at Fremont, CA
4 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby anahig123, Apr. 02, 2013
DO NOT EVER COME HERE!!!
I AM A MERCHANT ACCOUNT HOLDER, WENT FOR AN EMERGENCY TO CASH A CHECK. WAITED PACIENTLY IN LINE, THEY MOVED ME TO THE SIDE TO VERIFY MY CHECK AS IT WAS MORE THAN A GRAND.
THEN THE BANK TELLERS PROCEDED TO LET EVERYONE AFTER THE MERCHANT LINE TO CUT US!!
I COMPLAINED TO THE GREETER SHE EXPLAINED THAT THEY ONLY HAVE AN ASSISTANT MANAGER, AND THAT SHE WOULD TRY TO HELP. WHEN THEY TOOK THE CHECK TO GET IT VERIFIED I LET THE GENTLEMAN KNOW I WANTED TO OPEN AN ACCOUNT (SINCE I WAS ALREADY 45 MINS IN)...HE DIDNT SEEM TO UNDERSTAND.
ALSO ASKED TO WAIVE THE FEE $5 TO CASH MY CHECK FOR WASTING MY WHOLE HOUR LUNCH AND THEY JUST LAUGHED AND SAID ABSOLUTELY NOT. TOTALLY DISAPPOINTED AT THE LACK OF CUSTOMER SERVICE. I WILL NEVER BRING MY BUSINESS THERE AGAIN.
SHAME ON YOU ALPHA MARIE H. SARMIENTO (ASST. MGR)
AND BANK TELLER ERICA FERNANDEZ.
BANK OF AMERICA HAS LOST A $43,000 A YEAR CUSTOMER!!
CREDIT UNIONS HERE I COME!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Fremont- Irvington Branch at Fremont, CA
4 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Pissed customer
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by Amwm, Mar. 20, 2013
I Tried to add my name on a business account that was opened in NYC. I had the pleasure (not) of being assisted by an Indian female banker whose tone was soooo rude and condescending. I eventually had enough of her shit and decided that I was going to go elsewhere when I was assisted by the assistant manager. I explained to her what had happened and she assisted me but the damage was already done. I have never been into a bank even in NYC and felt as if they were doing me a favor. I'm writing letters to every manager I can get in contact with because she needs to work in the storage closet. She has no customer service abilities but holds a customer service position. Go figure!!! If something is not done about Ms. Rudy, I will close my business account and go elsewhere.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Virginia Parkway Branch at Mckinney, TX
6 of 10 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Waiting Time Other Servicesby Amwm, Mar. 20, 2013
I Tried to add my name on a business account that was opened in NYC. I had the pleasure (not) of being assisted by an Indian female banker whose tone was soooo rude and condescending. I eventually had enough of her shit and decided that I was going to go elsewhere when I was assisted by the assistant manager. I explained to her what had happened and she assisted me but the damage was already done. I have never been into a bank even in NYC and felt as if they were doing me a favor. I'm writing letters to every manager I can get in contact with because she needs to work in the storage closet. She has no customer service abilities but holds a customer service position. Go figure!!! If something is not done about Ms. Rudy, I will close my business account and go elsewhere.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Virginia Parkway Branch at Mckinney, TX
6 of 10 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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They wont let you close your account!!
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by billy9852, Mar. 08, 2013
THE WORST EXPERIENCE EVER. Went with my friend Nick to close his bank account (since all banks apparently work for the devil, proliferating a world ending ponzi scheme blah blah) but anyway we wait and line and once they found out he was closing his account we were escorted to the red couches for 1 freaking hour until finally someone helped us, sort of. Come to find out, after waiting that long they did not even close the account. Had to go back today and the same lady "I think I know what you are here for" helped him and started by saying I couldnt close your account last night because of all this stack of work I had to do. Can you believe that? They are totally inept or there really is a government directive to make it hard as possible to check out of the system. BOA sucks but wow were screwed they are a reflection of society....
* this reviewer has be with this bank for >10 years
* this reviewer had >10 banks before.
* this review was made on Bank of America, Green Valley/Pebble Br. Branch at Henderson, NV
6 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby billy9852, Mar. 08, 2013
THE WORST EXPERIENCE EVER. Went with my friend Nick to close his bank account (since all banks apparently work for the devil, proliferating a world ending ponzi scheme blah blah) but anyway we wait and line and once they found out he was closing his account we were escorted to the red couches for 1 freaking hour until finally someone helped us, sort of. Come to find out, after waiting that long they did not even close the account. Had to go back today and the same lady "I think I know what you are here for" helped him and started by saying I couldnt close your account last night because of all this stack of work I had to do. Can you believe that? They are totally inept or there really is a government directive to make it hard as possible to check out of the system. BOA sucks but wow were screwed they are a reflection of society....
* this reviewer has be with this bank for >10 years
* this reviewer had >10 banks before.
* this review was made on Bank of America, Green Valley/Pebble Br. Branch at Henderson, NV
6 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Unsatisfiedclient
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by dislikethisbank, Mar. 01, 2013
I've been with them for years and have a "linked" checking and savings account. I apparelty overdrew from my checking account and was charged with multiple overdraft fees and extended overdraft fees on one billing statement without being notified in advance. I have never done this in the past, but they billed me multiple times. They did not call, mail, email, or text message me to alert me, which makes me think they were just waiting for this to happen. They only sent me a notification after my account was overdrafted, which of course, promted my immediate attention. When I went to the bank, they told me that I wasnt enrolled in overdraft protection and that my accounts weren't linked in the correct way. This makes me wonder why they didn't sign me up for overdraft protection and properly link my accounts in the first place! I've been a loyal customer of theirs for eight years and this is what I get for my loyalty! I also want to mention that my funds were there, just in my savings account, where they are earning very little interest. I am also (unfortunately) at this bank every two weeks to deposit my paycheck and nobody cares to update me on my account status/new developments/anything informative. They sure enjoy calling me for telemarketing purposes, but when I need them, they wipe their hands clean looking for new ways to charge me! I will not be a customer for life, thats for sure.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Vernon Hills Branch at Vernon Hills, IL
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby dislikethisbank, Mar. 01, 2013
I've been with them for years and have a "linked" checking and savings account. I apparelty overdrew from my checking account and was charged with multiple overdraft fees and extended overdraft fees on one billing statement without being notified in advance. I have never done this in the past, but they billed me multiple times. They did not call, mail, email, or text message me to alert me, which makes me think they were just waiting for this to happen. They only sent me a notification after my account was overdrafted, which of course, promted my immediate attention. When I went to the bank, they told me that I wasnt enrolled in overdraft protection and that my accounts weren't linked in the correct way. This makes me wonder why they didn't sign me up for overdraft protection and properly link my accounts in the first place! I've been a loyal customer of theirs for eight years and this is what I get for my loyalty! I also want to mention that my funds were there, just in my savings account, where they are earning very little interest. I am also (unfortunately) at this bank every two weeks to deposit my paycheck and nobody cares to update me on my account status/new developments/anything informative. They sure enjoy calling me for telemarketing purposes, but when I need them, they wipe their hands clean looking for new ways to charge me! I will not be a customer for life, thats for sure.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Vernon Hills Branch at Vernon Hills, IL
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Estate
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by scottie092012, Feb. 22, 2013
Attention: Rich Baker, Assistant Vice President and others
Bank of America
Enterprise Estate Unit
Reference: Walter Scott's Estate
Case Number: 13440731
I hope there is a Rich Baker I spoke to this morning at 10:45 to 10:55 am. I have encounter so many misleading information from the company estate unit.
I want you to know that I can recognized a theft. But I will not let you steal my deceased brother money. On or about September 28, 2012, I did what I was supposed to do when I received your letter requesting information need to handled the accounts of Mr. Scott. When I received your letter I went directly to the Bank of America at the Ashley Crossing Location in Charleston South Carolina. I sat down and provided the death certificate and additional information as requested per your letter . You requested that I provide the following documentation, and I did provided all the information needed to Bank of America Representative "Eric" . I was told on numerous occasions that I cannot close the account of Mr. Scott. Is this your illegal tactics, the way of stealing from the deceased estate.
Rich Baker, I want to let you know that I am a Bank of America customer, there was no call for, no reason for you to be so rude to me, you over talked me and you did not want to listen to the customer concerns. You were so rude and you stated your are a Vice President. I did not appreciate the way you spoke to me, very unprofessional your tone of voice. Listen I am somebody and deserve respect, I am not trying to take money from you nor your company, I am only trying to get what belongs to my family. I am not at fault, the bank made an error, so the bank need to correct it and put every penny back into my brother account.
Your letter in reference to Mr. Scott's Estate have no mention of "need to read a disclosure statement" to me. If Mr. Scott's account was in the negative, the company should have address it in writing. The company representative did not addressed it when I spoke to Mary Simpson in October 2012.
The company representative did not addressed it when I spoke to Eric (on numerous occasions) after my brother death in Charleston SC
The company representative did not addressed it when I spoke to Alex (on numerous occasions) in February 2013, Charleston SC.
Oh, by the way Rich Baker, I told you on today that I was in the bank, and you informed me that the representative should be able to help me, UNTRUE, Mr. Alex, stated that " he can only read the notes on the computer" and he don't know and can't help me because he is not in that department". I am so sick of being lied to and you trying to make it look like you can't contact me.
The company representative did not addressed it when I spoke to Elmer Valentine?? on February 15, 2013, I was not informed of a disclosure statement, I was told that "maintenance fee" will be reimbursed.
I hope that your company(unit) will get your facts and records straight. Let me tell you what I wanted to tell you when I spoke to you today. I tried to return the call of Edwin?? (a foreigner) on February 21, 2013, he left me a message that he called in reference to Mr. Scott's estate. I did tried calling him back he left a number but, I could not make out what he was saying (being that he was is a foreigner) the complete number, I tried calling 714-577-0878 and 714-577-0870, not good numbers, when I played the message back, approximately 5 times, my voice mail gave me a 800- 722-4092 number. Like I tried to tell you the only number he left on my voice mail was the 714-577-087_??? number. He then called back that pm and stated account over drawn sending letter on what to do.
You (the unit) have deceived me in every effort to resolve this case. Your letter stated that you will make every effort to resolve the case by November 16, 2012. You did not contact me by phone after September 28, 2012, October, November, December, and January 2013, not until I went into the bank in a few weeks ago, February 2013. Your tactics used to steel my deceased brother money, is unacceptable.
I hoped you will reimburse the account since you hesitate to freeze the account, or permitt me to close the account as his POA who recommended him to open the account with Bank of America
Bank of America, just lost one more customer. I know I am only one person, where you have millions of customers, does not make or break the company. For the record you have always had my phone number, please inform your representatives to leave an extension number.
Hazel Scott, 843-330-0969
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
8 of 10 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby scottie092012, Feb. 22, 2013
Attention: Rich Baker, Assistant Vice President and others
Bank of America
Enterprise Estate Unit
Reference: Walter Scott's Estate
Case Number: 13440731
I hope there is a Rich Baker I spoke to this morning at 10:45 to 10:55 am. I have encounter so many misleading information from the company estate unit.
I want you to know that I can recognized a theft. But I will not let you steal my deceased brother money. On or about September 28, 2012, I did what I was supposed to do when I received your letter requesting information need to handled the accounts of Mr. Scott. When I received your letter I went directly to the Bank of America at the Ashley Crossing Location in Charleston South Carolina. I sat down and provided the death certificate and additional information as requested per your letter . You requested that I provide the following documentation, and I did provided all the information needed to Bank of America Representative "Eric" . I was told on numerous occasions that I cannot close the account of Mr. Scott. Is this your illegal tactics, the way of stealing from the deceased estate.
Rich Baker, I want to let you know that I am a Bank of America customer, there was no call for, no reason for you to be so rude to me, you over talked me and you did not want to listen to the customer concerns. You were so rude and you stated your are a Vice President. I did not appreciate the way you spoke to me, very unprofessional your tone of voice. Listen I am somebody and deserve respect, I am not trying to take money from you nor your company, I am only trying to get what belongs to my family. I am not at fault, the bank made an error, so the bank need to correct it and put every penny back into my brother account.
Your letter in reference to Mr. Scott's Estate have no mention of "need to read a disclosure statement" to me. If Mr. Scott's account was in the negative, the company should have address it in writing. The company representative did not addressed it when I spoke to Mary Simpson in October 2012.
The company representative did not addressed it when I spoke to Eric (on numerous occasions) after my brother death in Charleston SC
The company representative did not addressed it when I spoke to Alex (on numerous occasions) in February 2013, Charleston SC.
Oh, by the way Rich Baker, I told you on today that I was in the bank, and you informed me that the representative should be able to help me, UNTRUE, Mr. Alex, stated that " he can only read the notes on the computer" and he don't know and can't help me because he is not in that department". I am so sick of being lied to and you trying to make it look like you can't contact me.
The company representative did not addressed it when I spoke to Elmer Valentine?? on February 15, 2013, I was not informed of a disclosure statement, I was told that "maintenance fee" will be reimbursed.
I hope that your company(unit) will get your facts and records straight. Let me tell you what I wanted to tell you when I spoke to you today. I tried to return the call of Edwin?? (a foreigner) on February 21, 2013, he left me a message that he called in reference to Mr. Scott's estate. I did tried calling him back he left a number but, I could not make out what he was saying (being that he was is a foreigner) the complete number, I tried calling 714-577-0878 and 714-577-0870, not good numbers, when I played the message back, approximately 5 times, my voice mail gave me a 800- 722-4092 number. Like I tried to tell you the only number he left on my voice mail was the 714-577-087_??? number. He then called back that pm and stated account over drawn sending letter on what to do.
You (the unit) have deceived me in every effort to resolve this case. Your letter stated that you will make every effort to resolve the case by November 16, 2012. You did not contact me by phone after September 28, 2012, October, November, December, and January 2013, not until I went into the bank in a few weeks ago, February 2013. Your tactics used to steel my deceased brother money, is unacceptable.
I hoped you will reimburse the account since you hesitate to freeze the account, or permitt me to close the account as his POA who recommended him to open the account with Bank of America
Bank of America, just lost one more customer. I know I am only one person, where you have millions of customers, does not make or break the company. For the record you have always had my phone number, please inform your representatives to leave an extension number.
Hazel Scott, 843-330-0969
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
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cashing check ok but no cashiers check
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by joeboa, Feb. 16, 2013
We bank at BOA and my wife went to cash a BOA check and then get a cashiers check. The teller said she could cash the check without a problem, but if she wanted a cashiers check for the same amount she would have to deposit the initial check in our account. My wife said she would cash the check and return in 10 minutes to purchase a cashiers check. The teller said she could not do that and then indicated BOA was the only local bank open on Saturday. So my wife took the cash and went to Walmart for the cashiers check. Typical BOA stupidity.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Sweetgrass Branch at Mount Pleasant, SC
1 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby joeboa, Feb. 16, 2013
We bank at BOA and my wife went to cash a BOA check and then get a cashiers check. The teller said she could cash the check without a problem, but if she wanted a cashiers check for the same amount she would have to deposit the initial check in our account. My wife said she would cash the check and return in 10 minutes to purchase a cashiers check. The teller said she could not do that and then indicated BOA was the only local bank open on Saturday. So my wife took the cash and went to Walmart for the cashiers check. Typical BOA stupidity.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Sweetgrass Branch at Mount Pleasant, SC
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