Bank of America, Review

Big banks don't care
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by localbusiness, Jan. 03, 2013

The worst service bank i have ever dealt with. I can't  get my business out of here fast enough and into a smaller personal bank. I am disgusted

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Edison Park Branch at Chicago, IL
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"No Call/ No Show"
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by BusinessBanker504, Dec. 27, 2012

Mailed a pretty substantial deposit to my business account, currently out of town on business. 800 customer service has e-mailed bank manager & asst. bank manager because the fedex envelope was signed for but has not showed up in my acct... I called the bank about 20 times, finally got through, was put on hold for 25 mins then hung up on. I'm pissed

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Ingram Park Branch at San Antonio, TX
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"No Call/ No Show"
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by BusinessBanker504, Dec. 27, 2012

Mailed a pretty substantial deposit to my business account, currently out of town on business. 800 customer service has e-mailed bank manager & asst. bank manager because the fedex envelope was signed for but has not showed up in my acct... I called the bank about 20 times, finally got through, was put on hold for 25 mins then hung up on. I'm pissed

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Ingram Park Branch at San Antonio, TX
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Worst bank ever
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by mduke, Dec. 26, 2012

I never had a problem with the free checking account until I changed jobs and my new employer did not direct deposite. I deposited my check via the ATM to avoid a $12.00 teller fee. I was givin access to $300 the rest of which was withheld for 3 days. I can undertand the next buesness day but at 5pm 3 days later is unexceptable. Later that week I needed to set a PIN number on my new debit card on my lunch break and I told to wiat for the lady (no problem) but then when she was done with her guest she informed me that she had a hypothetical appointment and I would have to wait until after that appointment was over. Setting a PIN takes 5 min. They wanted me to hang out for someone that wasn't even there.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Rogers Branch at Rogers, AR
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Over 50 year customer
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by sprtmom03, Dec. 14, 2012

Bank of America has gotten too big for their britches.  The right hand doesn't know what the left hand is doing. They took out a mortgage automatic payment after a loan had been closed and it took almost 5 days to get the money back.  I was told so much conflicting information....no one could seem to get it right.  Departments can't work together it seems because they are all seperate and info isn't always passed between each other.  I was told info that was suppose to be done and wasn't.  I was told that a case was opened to try and take care of things, then I got an emaill that said the case was closed and the reason was it couldn't be resolved.  So much bad, wrong, incorrect information between different depts.  They had MY MONEY....the loan had already been paid of and closed.  Did they offer to compensate me somehow ......NO.....but if I had done something wrong, they would have charged me all kinds of fees.  Really upset with Bank of America and also feel bad for some of their employees.....they don't have proper procedures in place for their employees to handle things.  Good customers should be taken care of and not be treated like "oh well, sorry."  Also alot of NO follow through when people say they will.  You also can't deal with the same person......you have to tell the story over and over and over.  I spent over 6 hours at least trying to take care of this.  It finally got taken care of and no one calleed me to tell me....even though they said they would.  I had to find out by myself by checking on my account.  Just really really unhappy with Bank of American and after over 50 years of banking with them am very seriously looking into pulling all our accts out after the new year.  Ironically after this happened to us so many people have told me how unhappy they were with BofA and that they left that bank......it is really a shame that they have gotten so big they make the customer feel like they don't even care......Shame on you Bank of America.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, 10 Mile/Novi Branch at Novi, MI
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RE-FINANCE
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by dilley17, Dec. 07, 2012

I CURRENTLY HAVE MY MORTGAGE THROUGH BOA.  I HAVE BEEN TRYING TO REFINANCE SINCE AUGUST, AND IT IS NOW FRIGGIN DECMEMBER!!!!!!!!!!!  I FEEL THEY ARE LOSING MY PAPERS, OR, THEY ARE COLLECTING DUST SOMEWHERE.  I HAVE GIVEN THEM CHECKSTUBS, BANK STATEMENTS, OVER AND OVER, STILL NO END IN SIGHT!  THEY EVEN WERE GOING TO CANCEL IT SINCE THEY HAD INSUFFICIENT PAPER WORK!  ARE YOU KIDDING???????????? I HAVE NEVER BEEN LATE ON A PAYMENT, AND WE ARE ALREADY MORTGAGE CUSTOMERS!  NEXT THING YOU KNOW, THEY WILL SEND ME TO THE BLOOD BANK FOR A SAMPLE!!!!!!!!!!!

* this review was made on Bank of America, Wilderness Village Branch at Maple Valley, WA
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Finally!!! Good Service
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by LauraS, Dec. 06, 2012

It's about time I found people who actually do their job It's so sad when we live in a world where Good service is hard to find especially in businesses that rely on Cust Service to survive This bank of America actually surprised me with Great Service Problems were fixed immediately Staff was nice and didn't act like they were doing me a favor Service was Great I actually closed my Chase account to do all of my bankin at this branch just from my experience I am finally satisfied. I found what I deserve as a customer Nice Staff Friendly Efficient and customer focused You have my Vote and my business Everyone should bank here

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, High Ridge Branch at Stamford, CT
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Josh is HORRIBLE
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by Customer123, Dec. 03, 2012

The little guy in the suit and tie was absolutely rude and belittling.  Not to mention did not have accurate information regarding IRA Accounts.  I will stick to the 5th street location after a 30 minute confusion fest.  I would not use them for checking or savings.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Henderson Center Branch at Eureka, CA
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I love them!!!!
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by lisamarie, Nov. 30, 2012

I have had nothing but a great experience at this location. I would call the 1800 # for customer service and they are never able to help me and are full of excuses of why they do want to do their job. So I goto the location and they are alsays able tohelp me. I have never had an issue and they havenever given me an attitude. Even when I have one they do not. They have always been able to fix the issues and I am happy. My only complaint is that I wish they would answer the phonewhen I call so I am not routed to the stupid people in the call center

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Boulevard Branch at Colonial Heights, VA
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Drive Thru Service...
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by jimmyiceo, Nov. 16, 2012

two tellers just hanging out and chit chatting with the other co-workers yet i'm patiently waiting in drive-thru and no help. You would think someone would watch periodically at the drive-thru area, but apparently they are too busy chit-chatting as well as being on their cell-phones.  

* this reviewer has be with this bank for 3 - 10 years
* this review was made on Bank of America, Higley & Elliott Banking Center Bran at Higley, AZ
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Angry individual account holder
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by Lacctholder, Oct. 31, 2012

I have been waiting over 150 days for a $100 promotional credit. I have contacted the customer service number as well as Nick at the branch. I received nothing but the runaround. At another location, I got to the bottom of it. A coding error happened when opening the account. Today, they cannot even answer their phones. When they did their phones are not working properly, " Hello, hello???" than they hang up. In this economy, where people need jobs I cannot believe the lack of professionalism involved! Not to mention a lack of ethics. Where is my $100 that was promised me?

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Schaumburg Branch at Schaumburg, IL
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FANTASTIC
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by FANTASTIC, Oct. 29, 2012

I have to say the ladies in here are the BEST they are kind, friendly and very helpful!

I enjoy going through the drive thru there is one teller specificlly that is the BEST ever, she is truly FANTASTIC!!!
You know who you are!!!
Keep up the good work!!!

Maxx the VP of the bank is very nice and easy to work with, always trying to help.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Chewelah Branch at Chewelah, WA
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Incredible People
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by red29, Oct. 23, 2012

I have meet so many of the employee at this branch only to see them in other branches, as I have learned this is a training location. However the branch manager Heather is awesome and there is a teller named Bethany. They always have a smile on there faces and go the extra mile. The entire branch is full of smiling helpful people. I love this branch and have made it mine. I don;t know if the employees read this, but I want them to know they are appreciated by this customer! Thanks Ladies and the occasional Gentlemen who have and do work there. Thank you all!!!

By the way my experience at the Austin Branches were cold, people have no interest, your just another number.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Bank of America, Kingwood Branch at Kingwood, TX
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worthless
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by fired123, Oct. 23, 2012

Bank of america is a joke, have a business acct. We get insurance checks. In order to deposit them if it has your business name plus the client name the client as to be with you to deposit. Can you see telling your client can you please come with me to the bank! How unprofessional. We are not a new client have been with them over 10yrs. Not anymore! Closing all accts, going to PNC they are great! Everyone should follow never had better customer service better rates and hours. Goodbye bank of america

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Crofton Station Branch at Crofton, MD
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Great Branch
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by Klstafford, Oct. 12, 2012

I find this branch to be fast, friendly and efficient.  I drive past another BofA to get to this one.  Highly recommend the branch.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Talega Branch at San Clemente, CA
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No customer service
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by Adrienne, Oct. 03, 2012

I came to the branch to obtain a new debit card, my current one closed due to fraud. My choices were to wait 7 days to receive a new one in the mail (impossible since I currently have no cash on hand) or go to a location and get a temporary one issued. Upon stepping in, I was unsure of who would be able to assist me with this: the staff sitting at their desks or the tellers and there was no one available to help guide me in the right direction.  I chose to stand in line for the tellers because there seemed to really be nowhere to go. I chose wrong. After standing in the teller line for what seemed like a century, I was promptly told that they couldn't help me they would put my name on a list for the staff at desks to call over. Needless to say, I was now at the end if THAT line now. Everyone who came in after me got helped before. I am sitting here now. Still waiting for my turn. In all honesty I don't mind a little wait but they should've put me ahead of the 2nd line since I was already waiting

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Nellis And Harris Branch at Las Vegas, NV
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service so very slow
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by suzan, Sep. 28, 2012

I have a business account and tried deposit and get change. Took me 25 minutes for the whole process!! This vietnamese lady teler # 17 she count the money with machine money and she said the machine didn't. Work, instead of using another right away she try to fix it....come on you have customer in line for 5 people behind me and she tried to fix it. She ended up use another one. She complain me about my folded money, she complain me how I write the deposit slip...o gosh, what a terrible customer service! When she was getting my one box quarters change, she brought a whole cart of change. Took her forever to full the cart while all the business people still waiting for her. I lost 15 minutes sales because this idiot took her time.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Harbor-Edinger Branch at Fountain Valley, CA
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They lost our deposit!
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by Azziel, Sep. 06, 2012

My Husband deposited his pay check at this banks ATM. They lost his freaking check! Unfortunately he chose the paperless reciept option.
Now we're out $700+ dollars due to a "glitch"! The representative said they had glitches at the ATM. Supposedly they'll investigate and redeposit they money. However the experience with this bank I have little hope. I'm thinking its time to switch to Alaska Credit Union inside QFC.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Westwood Village Branch at Seattle, WA
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Personal Banker Kaye Carpenter...GO TO HER!!!
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by BBKJ9595, Jul. 30, 2012

Ms.Carpenter is an excellent banker.She shakes your hand,looks you in the eye,and completes what you asked to be done.She carries herself very well and knows what she is doing.She will be the only one I go to to have anything done in my account if I keep it.She won't be here too long.Bank of America is accustomed to having rude employees.Hopefully she moves on to somewhere that is more caring like her.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Westbury Branch at Westbury, NY
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ONE rep changed my mind about closing my account!
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by BBKJ9595, Jul. 30, 2012

So I came to here to follow up on a dispute and the current Assistant branch manager, Amy, not only ignored me waiting for service, but was also very rude!She didnt complete what i asked her to do which caused me to have to make another trip to the bank.Not happy about that.She is not very friendly and I would not recommend her service to anyone I know.Hopefully she fixes that soon.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Westbury Branch at Westbury, NY
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