Bank of America, Review

Refused Money Order
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by annapip, Nov. 22, 2010

My account allows for free money orders.  

I had a 55 dollar expense check from work that I cashed today at the Sand Lake branch.  I cashed it against an account with a balance in excess of $1,000.  After getting the cash, I asked for a complementary money order to pay off the credit card on which the work expense was charged.  

The teller refused, stating that the check I just cashed hadn't cleared.  So I said "You gave me cash.  If I go down the street with this cash would another branch give me an money order?"  "Yes" she said.  "They wouldn't know where the cash came from".

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
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NOT Knowledgeable and poor customer service!!!!
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by jaja, Nov. 01, 2010

I was not pleased with the service I received - AT ALL! My tenants bank with BOA and send me a montly (sometimes bi-monthly) rent check. I have been going to this same branch for six months and every single time it is a new song and dance- no one knows how to cash the check, or exactly what they are doing- today after waiting for well over 20 minutes I left- check un-cashed! I was told by the teller and the manager that maybe I should come back tomorrow when another teller would be there to do it- because they couldn't figure it out! Ridiculous!!! Worst service ever!

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
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Unwilling, unhelpful staff
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by niaz, Oct. 28, 2010

I Lost my wallet and ID. Recovered my wallet with all cards except my ID was missing. Within two weeks my checking account accumulated $760+ in fraudulent charges. Filed claim with BofA via phone. BofA instructed to go to Banking Center to gain temporary debit card while new card arrives within 7 to 10 business days. I explain that I don't have an ID (replacement ID takes many weeks to arrive)and wanted to know if that could be a problem. Rep says "no problem just explain your situation. We have several ways to verify your identity (Social Sec. photo on debit card, passport, green card, security questions, thumb prints)".  I produce three forms of ID, including two with my photo, answered security questions and questions about my recent purchases and  about the fraudulent charges (I rattled off correct answers about all). The bank manager refused to issue me a replacement card because I didn't have my driver's license and claimed he couldn't positively ID me. Utter nonsense.

Then in a baffling move; this guy lets me withdraw $100 from my checking account. Why in world would this guy give me money from my checking account if he doesn't believe  that it is my account?

Thank you of Bofa of Chinatown for the huge unproductive hassle. You proved to be no assistance during a time of personal hardship. Please remember that is MY MONEY. You really suck at what you do.

Niaz

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
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DOGSLEDRUNNER
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by sledrunner, Sep. 16, 2010

It's a great BANK. Has helped in every way.... The folks at the Biddeford Branch just can't do enough.. That also stands with the folks at Corp. in NY .... Three times I've had my identity stollen. They shut down my accounts, reversed the funds and went after the bad guy's..... Every time i've asked for help they have been there.... EVERY TIME.
GOOD JOB BANK OF AMERICA....

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
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Vice President Matthew Davignon is the worst manager ever!!
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by jreagan26, Sep. 04, 2010

This branch is so rude the manager non helpfull. He is something else. My mom who is like 65 elderly bank with this bank for over six months. Then someone stole here account information so she goes in there to let them know, we ask to speak to the manager Matthew Davignon at this branch so we can get this all cleard up. He pulls my mom into the side room tells her their going to close the account, and not open up another one, and that their going to hold her money tell this gets cleard up. So then they close the account every thing got cleard up and they still havint gave her what was left in the account over 800.42 dollers their holding on to her SSI check she cant even pay her rent. We went in their today he again yelled told my mom she cant have her money, and their charging her fees after the account was closed like a week ago. this manager is a vey rude guy, stuck up, and dont care about nothing but taking elderlly peoples money. Dont go to this bank they are bad. A bunch off stuck up people that just care about how they look, and who they can cheat ou of money!!! Be aware stay away!! and people on SSI dont go in their they treat you like crap. Stay away from the manager "Matthew Davignon" from this branchh on W. Charleston Blvd Las Vegas!!! I cant beileve this that they wont give my mom her money.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
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Account
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by jahlove, Aug. 14, 2010

One of the worst customer service ever,I wanted to closed my debit account because of activities I didn't approved of,so after I made a car payment I wanted to closed that debit account I was told by the same not so gentleman that he was not supposed to be at work today and instead of him closing my account, has i've requested he told me to signed in and some one will help me.I've a member of bank of america for over 8 years with with a debit,savings,credit card,small business,and a car account and thats the treatment I received for being a member,stay away from the bay colony branch 62 North Federal Highway.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
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customer
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by maxwellsmart, Jul. 21, 2010

Terrible customer service and shady business practices. I asked for transactions to be disallowed if I didn't have the available funds so I wouldn't be charged the $35 overdraft fee. What they DID NOT tell me was this does not apply to checks which resulted in getting $300 worth of overdrafts in one month. Worst bank ever. I could not reach them over the phone all day and eventually had to go all the way downtown and wait a half hour before they told me they couldn't help me. College students, avoid this bank!! Go to the credit union across the street.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
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Poor service
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by Petec12345, Jul. 21, 2010

A good example of poor service is when they won't even post their phone number so you can contact them.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
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RUDE!!!!!!! 3500 San Pedro
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by gmd289, Jul. 15, 2010

I'm a college student that just wanted direct deposit and to apply for a credit card at this San Pedro location. The lady representative (N.D) with the glasses and ugly facial expressions looked down on me just because I was young(20 years old). I am a customer just like everyone else. I've been living on my own for 3 years now and I don't deserver to be talked to like I'm stupid. Why do Old people have to do that? She asked me if I had a job after I just got done setting up my direct deposit.Hello? She didn't tell about the student plans they have or nothing. she just assumed I was a retard? I know other banks that would love me to set up direct deposit and apply for a credit card with them!!! I felt I was mistreated and if it wasn't for CUSTOMERS like me  SHE WOULDN'T HAVE A JOB!   

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
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Great bank
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by Caliche, Apr. 26, 2010

Great customer service and friendly staff..

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
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BOA
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by AF2469, Apr. 15, 2010

i had two banks before bank of america they were wachovia which they messed me up all the time they did not care and citizens which sucks bad i cant go back there that was disgrace i love bank of america its faster and easier to use thier machines

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
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Past customer
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by Divorced, Apr. 09, 2010

Rude service-poor consumer service by the Branch manager in Oak cliff branch, dallas, texas

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
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Great Location
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by patrick, Apr. 05, 2010

I went in rather perturbed because I got an email saying I was overdrawn from my account and had 5 days to put money in or they would hit me with a 35.00 late fee for each overdraft. I was supposed to have had a check direct deposited to the account as always but I found out after all of this the check was not deposited and was being mailed USPS instead because of a computer problem....so my account was overdrawn without me knowing it and BOA for some reason, contrary to the email they sent me went ahead and hit me with OD fees 3 or 4 times! I went to BOA at Indigo Run here on Hilton Head Island and met and talked with a teller named Holly. She was very eager to help me, worked patiently with me, calmed my fears made me think someone really cared and really wanted to help and finally, someone was on my side for a change...it felt nice! Holly was very nice and reimbursed my OD fees help me deposit my check, and made my day, all with a nice friendly smile, attitude, and professionalism! You could tell the general attitude there was a real willingness to help. That is unheard of in this day and time. I was at another bank 3 years ago and had to cash a check written off their bank, I wont mention this bank, not BOA, and I did not have an account with them, so they were going to charge me with a cashing fee, I said to them, you know it used to be banks tried to get your business instead of punishing you for not having an account with them. BOA so far as I can tell is doing something right, looking after its customers! Holly if you ever see this, you are awesome and I got your thank you letter and card. God Bless Bank of America!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
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