Bank of America, Review

service so very slow
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by suzan, Sep. 28, 2012

I have a business account and tried deposit and get change. Took me 25 minutes for the whole process!! This vietnamese lady teler # 17 she count the money with machine money and she said the machine didn't. Work, instead of using another right away she try to fix it....come on you have customer in line for 5 people behind me and she tried to fix it. She ended up use another one. She complain me about my folded money, she complain me how I write the deposit slip...o gosh, what a terrible customer service! When she was getting my one box quarters change, she brought a whole cart of change. Took her forever to full the cart while all the business people still waiting for her. I lost 15 minutes sales because this idiot took her time.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Harbor-Edinger Branch at Fountain Valley, CA
3 of 8 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

They lost our deposit!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Azziel, Sep. 06, 2012

My Husband deposited his pay check at this banks ATM. They lost his freaking check! Unfortunately he chose the paperless reciept option.
Now we're out $700+ dollars due to a "glitch"! The representative said they had glitches at the ATM. Supposedly they'll investigate and redeposit they money. However the experience with this bank I have little hope. I'm thinking its time to switch to Alaska Credit Union inside QFC.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Westwood Village Branch at Seattle, WA
1 of 6 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Personal Banker Kaye Carpenter...GO TO HER!!!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by BBKJ9595, Jul. 30, 2012

Ms.Carpenter is an excellent banker.She shakes your hand,looks you in the eye,and completes what you asked to be done.She carries herself very well and knows what she is doing.She will be the only one I go to to have anything done in my account if I keep it.She won't be here too long.Bank of America is accustomed to having rude employees.Hopefully she moves on to somewhere that is more caring like her.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Westbury Branch at Westbury, NY
8 of 14 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

ONE rep changed my mind about closing my account!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by BBKJ9595, Jul. 30, 2012

So I came to here to follow up on a dispute and the current Assistant branch manager, Amy, not only ignored me waiting for service, but was also very rude!She didnt complete what i asked her to do which caused me to have to make another trip to the bank.Not happy about that.She is not very friendly and I would not recommend her service to anyone I know.Hopefully she fixes that soon.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Westbury Branch at Westbury, NY
3 of 4 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

1 TRILLION IN ASSETS
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by areyoukiddingme2012, Jul. 28, 2012

The Country of Bank of america

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, 10 Mile And Greenfield Branch at Southfield, MI
5 of 12 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

"Supervisor" Rhonda
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by smt2012, Jul. 22, 2012

Rhonda is incredibly unprofessional, rude and snappy. A sad excuse for a supervisor who needs to work in a warehouse rather than customer service. Also, wtf is with a $9 fee for depositing money into my account via teller? How stupid is that. Wells fargo is free, and every week im leaning more toward switch back to them as my bank. Why would i pay you to take my money? Especially if i can do it for free directly outside at your atm?!?! How dumb are you b of a??!!

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, 51st Street And Elliot Branch at Phoenix, AZ
5 of 8 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

happy customer everytime
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by gladis12, Jul. 19, 2012

i was very impressed by staff and how quickly i was taken care of with my transaction. i always enjoy coming here to see the ladies with there smiling faces. they always help me out

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Aviation Avenue Branch at Charleston, SC
0 of 6 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

5 star reviews?
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by dy2012, Jul. 04, 2012

Does anyone realize that all the reviews are either below average or 5 stars! and with that, most of the 5 stars arent even about this branch that most of us are talking about. i believe those are fake or paid to be written.

* this review was made on Bank of America, Broken Arrow Branch at Broken Arrow, OK
5 of 7 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Not if it was the last bank! I would rather hold my own money!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by dy2012, Jul. 04, 2012

I usually go to the bank on 31st and garnett an i  absolutely had no problems there. i liked that bank. They actually GIVE service! until i moved to 71st here and this branch on elm was the only nearest one. all they do is waste my gas and deny service!!! I would gladly drive all the way to garnett again!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Broken Arrow Branch at Broken Arrow, OK
4 of 6 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

With Shoes, With Shirt, With required info, No Service!!!! Do NOT expect to get any kind of service here!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by dy2012, Jul. 04, 2012

I have never seen a bank that absolutely refuses to cash ANY check that is not your own or from other banks!!! Until Now! I took my boyfriends check(his account is closed) to this exact location, with his signature on it, and they took it like how the tellers are suppose to service their customers! The next time i took his check there, they decided "no, we cant do it without the id or the person here". pissed off! i came back a week later with his new check to the drive thru with his signature and mine on the check along with his id. "oh we cant cash this check without him".........Aaaarrrghhhh.....Days Later on i went inside with the signatures, his id, and him in person. "I dont feel comfortable cashing this check. I wont do it." ENOUGH IS ENOUGH! i dont care if u dont feel comfortable, DO Your job or are they just there being paid to say NO!

This place might as well close DOWN at this rate!
With Shoes, With Shirt, With required info, No Service!!!!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Broken Arrow Branch at Broken Arrow, OK
5 of 12 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Worst Bank Ever!!!!!!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by dy2012, Jul. 04, 2012

Everyone with 1 to 2 stars is absolutely true!!! i have $25 automatic transfer from my checking to savings every month. when i transfer it back to checking, they would charge me $35 fee for it being returned. their fees are the worst, their method of trying to make money is Fraudulent!!!!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Broken Arrow Branch at Broken Arrow, OK
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

this branch sucks!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by daniellex45, Jun. 28, 2012

My first experience with this branch consisted of them denying me service because my license was expired by one day (it was my birthday). The second time I went in there with my fathers check he had written me. After being very rude and taking forever, the woman said that she would be unable to cash the check. I asked her why and she said that she could not personally verify my fathers signature (he has been a customer there for years). I asked why and what could be done and she walked away saying "I can't go into further detail." 9 months pregnant and extremely pissed off, I drove 5 minutes down the road to the Granby branch. I explained to then what had happened over at Simsbury and they apologized for them and had no difficulty cashing the check for me.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Simsbury Branch at Simsbury, CT
5 of 7 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

dislike their customer services
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by bluemoon1, Jun. 12, 2012

I didn't like the way I was treated in that location, and certainly didn't like the comments they've made after I close my account, they are kind of rude. they are nice to certain people only. I will never open another account with BOA again.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Snell-Blossom Hill Branch at San Jose, CA
3 of 5 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

1 comment. Add a comment

Beware the Fees
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Lyco, Jun. 08, 2012

I opened an account because of charity. A woman at my church said Bank of America would donate $25 to the church for every person who opened an account with them. I thought it was okay, seeing as I was helping my church. I had the account for over one year and they suddenly began charging me a maintenance fee of $20 without notice. When I brought this up to the agent, she said I should've received a notice that they were going to start charging me. She apologized and switched me to ebanking where I could go paperless and wouldn't be charged as long as I don't go into the office. I could only use the ATM outside. When I had to move away I went inside and cancel my account, withdrawing all my money to pay off my bills. A month later I received an email alert from my BoA account stating that I was $-8. Apparently they had charged me the fee for going inside of the office when I had canceled. It was completely ridiculous. I had to call customer service and straighten everything out.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Winder Main Branch at Winder, GA
5 of 5 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

This BRANCH is one the worst
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by methodz1218, Jun. 07, 2012

They started charging $16 monthly fees because my balance was below a $ 4000 threshold.   He told me that it was my own fault that I was being charged those fees.  I told that my balance has been over $ 4000 and then he asked me to prove it.  I told them that they have access to my account, so why should i go home to bring back my statements.  after 5 minutes, he was able to look online to see that indeed my balance has been over $ 4000.  No apologies, whatsoever, but did agree to try to waive the fees.  However, although they have been charging the $ 16 monthly fee for 11 months, they can only go back and reverse up to 6 months of fees.  Again, he said it was my fault for not coming in sooner.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Foothill And Rosemead Branch at Pasadena, CA
5 of 6 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Hang out in our parking lot...we don't care !!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by JJFaulkner, May. 31, 2012

There is a begger who sits outside in the parking lot every evening, even Saturday’s, peddling for money.  This is daily between 6-8ish PM.  I’ve told management about this, but I suppose the area allows lottering.  So, it’s ok for customers of this bank to be harassed by sob stories from bums.  It’s bad enough we have to put up with this at gas stations.  Go to another ATMs, there’s a ton of them around.

Fairfax and Melrose...avoid !

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Melrose-Fairfax Branch at Los Angeles, CA
1 of 4 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Horrable Service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by VeryUnsatisfied, May. 17, 2012

The branch manager is very unprofessional and rude.  She would not cash my check because my drivers license had Jr on it and my check did not.  I have cashed may of these checks with Bank of America in Encino and have never had a problem. I asked for her business card to complain she did not give it to me.  She said "I dont give my name out to strangers". All I was able to find out from the teller is that her name was Ellie.  I googled her online and found out her name was Ellie Nabili.  I have never in my life experienced service this bad.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Sherman Oaks Branch at Sherman Oaks, CA
8 of 9 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Horrable Service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by VeryUnsatisfied, May. 17, 2012

The branch manager is very unprofessional and rude.  She would not cash my check because my drivers license had Jr on it and my check did not.  I have cashed may of these checks with Bank of America in Encino and have never had a problem. I asked for her business card to complain she did not give it to me.  She said "I dont give my name out to strangers". All I was able to find out from the teller is that her name was Ellie.  I googled her online and found out her name was Ellie Nabili.  I have never in my life experienced service this bad.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Sherman Oaks Branch at Sherman Oaks, CA
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Worst experience beware of the teller name Ruth
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by xxcriticalpersonxx, Apr. 28, 2012

This was my worst experience ever.

The teller by the name of Ruth is very un-professional and very unfriendly.

I don't know how she was hire.

I would not come back to this banking center.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Duke Street Branch at Alexandria, VA
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

account holder living overseas
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by spuff, Apr. 17, 2012

I have been banking with the Bluewater Bay branch since 2001 as my main account.
Although I live overseas in New Zealand I have had nothing but the very best of service.

Thanks to Mary Rivas and Melissa (née) Dye for a great job making busu¡iness at a great distance very simple.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Bluewater Bay Branch at Niceville, FL
3 of 6 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment