Bank of America, Review

BOA
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by AF2469, Apr. 15, 2010

i had two banks before bank of america they were wachovia which they messed me up all the time they did not care and citizens which sucks bad i cant go back there that was disgrace i love bank of america its faster and easier to use thier machines

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
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Great Location
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by patrick, Apr. 05, 2010

I went in rather perturbed because I got an email saying I was overdrawn from my account and had 5 days to put money in or they would hit me with a 35.00 late fee for each overdraft. I was supposed to have had a check direct deposited to the account as always but I found out after all of this the check was not deposited and was being mailed USPS instead because of a computer problem....so my account was overdrawn without me knowing it and BOA for some reason, contrary to the email they sent me went ahead and hit me with OD fees 3 or 4 times! I went to BOA at Indigo Run here on Hilton Head Island and met and talked with a teller named Holly. She was very eager to help me, worked patiently with me, calmed my fears made me think someone really cared and really wanted to help and finally, someone was on my side for a change...it felt nice! Holly was very nice and reimbursed my OD fees help me deposit my check, and made my day, all with a nice friendly smile, attitude, and professionalism! You could tell the general attitude there was a real willingness to help. That is unheard of in this day and time. I was at another bank 3 years ago and had to cash a check written off their bank, I wont mention this bank, not BOA, and I did not have an account with them, so they were going to charge me with a cashing fee, I said to them, you know it used to be banks tried to get your business instead of punishing you for not having an account with them. BOA so far as I can tell is doing something right, looking after its customers! Holly if you ever see this, you are awesome and I got your thank you letter and card. God Bless Bank of America!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
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