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Bank of America, Review
Bank of America, Review
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Ripped off of $220
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by burner, May. 30, 2013
Visiting my son in Las Vegas from Florida, I stopped into this branch of Bank of America to get some cash. The young Latino teller was happily conversing with her friend as I was the only person waiting to be served. After several minutes, she finally noticed me. I gave her my debit card and asked for $80 cash. I received the cash, with no receipt and walked out. Three weeks later I see that $300 was taken from my account. When I called the branch, the manager said that I had signed for $300. That was not true. I signed no piece of paper. He said there was nothing else he could do. I then filed a claim with B of A, but received a letter saying I would have to resolve the issue with the Las Vegas Branch Manager. I live in Florida. I called numerous times, but no one answers the phone. So ..... CAUTION .... there is a teller at the Las Vegas Airport Center Bank of America Branch that knows how to extract more cash from your account than requested. Get a receipt and double check it.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Airport Center Branch at Las Vegas, NV
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby burner, May. 30, 2013
Visiting my son in Las Vegas from Florida, I stopped into this branch of Bank of America to get some cash. The young Latino teller was happily conversing with her friend as I was the only person waiting to be served. After several minutes, she finally noticed me. I gave her my debit card and asked for $80 cash. I received the cash, with no receipt and walked out. Three weeks later I see that $300 was taken from my account. When I called the branch, the manager said that I had signed for $300. That was not true. I signed no piece of paper. He said there was nothing else he could do. I then filed a claim with B of A, but received a letter saying I would have to resolve the issue with the Las Vegas Branch Manager. I live in Florida. I called numerous times, but no one answers the phone. So ..... CAUTION .... there is a teller at the Las Vegas Airport Center Bank of America Branch that knows how to extract more cash from your account than requested. Get a receipt and double check it.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Airport Center Branch at Las Vegas, NV
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Horrible at doing their job correctly
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by beyondannoyed, May. 22, 2013
I recently got married and changed my last name. So I went into Bank of America on Ina Road to order new debit & credit cards with the new name on them. The employee told me I could not order new cards without my husband being present (even though I had my new social security card & marriage certificate.) I said okay and walked out. The next day my husband took time off of work to come with me and we ordered new cards. I was told they would arrive in 7-10 business days in the mail. Over two weeks pass and still no cards. So I call B of A on Ina and speak to someone who told me they were the manager. She apologized and said she would re-order them rush b/c they were actually NOT PUT IN THE SYSTEM the 1st time my husband & I went into the bank. I say okay b/c mistakes happen. Well again 2 weeks pass and still no cards. I call a third time and speak to the manager who now claims she never said she would rush order the cards but that they were mailed out however couldn't track them b/c once they leave her bank...it's out of her hands. SO her fix to this issue was to mail out new cards AGAIN for the 3rd time and I could either pay $25 rush fee or wait another 7-10 business days. The manager at this location is horrible at customer service and doing her job correctly. She was beyond rude and had no sympathy for having to wait 30+ days for new cards. I informed the manager if my cards are not here in 10 days that my husband and I are leaving Bank of America. She could care less. At the end of the day...I ended up calling B of A's 1-800 #. Turns out the manager never even put new cards in the system to go out to me the third time around. Do not waste your time at this location....they do not know how to do their job.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Ina And La Cholla Branch at Tucson, AZ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby beyondannoyed, May. 22, 2013
I recently got married and changed my last name. So I went into Bank of America on Ina Road to order new debit & credit cards with the new name on them. The employee told me I could not order new cards without my husband being present (even though I had my new social security card & marriage certificate.) I said okay and walked out. The next day my husband took time off of work to come with me and we ordered new cards. I was told they would arrive in 7-10 business days in the mail. Over two weeks pass and still no cards. So I call B of A on Ina and speak to someone who told me they were the manager. She apologized and said she would re-order them rush b/c they were actually NOT PUT IN THE SYSTEM the 1st time my husband & I went into the bank. I say okay b/c mistakes happen. Well again 2 weeks pass and still no cards. I call a third time and speak to the manager who now claims she never said she would rush order the cards but that they were mailed out however couldn't track them b/c once they leave her bank...it's out of her hands. SO her fix to this issue was to mail out new cards AGAIN for the 3rd time and I could either pay $25 rush fee or wait another 7-10 business days. The manager at this location is horrible at customer service and doing her job correctly. She was beyond rude and had no sympathy for having to wait 30+ days for new cards. I informed the manager if my cards are not here in 10 days that my husband and I are leaving Bank of America. She could care less. At the end of the day...I ended up calling B of A's 1-800 #. Turns out the manager never even put new cards in the system to go out to me the third time around. Do not waste your time at this location....they do not know how to do their job.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Ina And La Cholla Branch at Tucson, AZ
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by LaceyJD75 2013-05-23 00:44:09
Annoyed, I went into the Monarch Plaza location and the bank manager was a rude and dismissive. She seemed young and inexperienced. I had my kids with me and she seemed annoyed at my questions. I just moved here from NYC and needed help with my accounts. I will NEVER come back to this location. Mrs. Hales needs to be DEMOTED!
HOUDINI BANK
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by jade2013, May. 21, 2013
I'm a BoA customer for over 7 yrs but not with this branch. Yesterday, I went to cash my check at this branch as it's closer to my work.The teller took forever to help me even though there was no other people in line. It took a long time for the teller to count $1056, going back and forth changing bills and straightening up the creases??? He finally counted the cash in front of me but a little obstructed and puts it in the bin. I then asked for an envelope and puts the money in there. My mistake, I didnt count the money before stashing in the envelope. I just trusted too much I guess. After some errand I got home counted the money and it was $90 short.The next day I called the bank and reported the issue with the manager. They said that they were all balanced yesterday. I described how the transaction went and asked for them to check the video. I told him that not that I'm trying to insinuate something about the teller but I wanted for them to review the video if there's anything wrong with that transaction. But the Manager said that when they normally request for films, they're not able to prove anything.I read the other reviews here and found that other customers had the same issues. Shouldn't this cause the management to get alarmed and start investigating. We are all different people complaining about the same problem. It's shame if management choose to ignore and not do anything about this, or more shame if corporate don't investigate what's going on in this branch!!!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Carmel Mountain Branch at San Diego, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby jade2013, May. 21, 2013
I'm a BoA customer for over 7 yrs but not with this branch. Yesterday, I went to cash my check at this branch as it's closer to my work.The teller took forever to help me even though there was no other people in line. It took a long time for the teller to count $1056, going back and forth changing bills and straightening up the creases??? He finally counted the cash in front of me but a little obstructed and puts it in the bin. I then asked for an envelope and puts the money in there. My mistake, I didnt count the money before stashing in the envelope. I just trusted too much I guess. After some errand I got home counted the money and it was $90 short.The next day I called the bank and reported the issue with the manager. They said that they were all balanced yesterday. I described how the transaction went and asked for them to check the video. I told him that not that I'm trying to insinuate something about the teller but I wanted for them to review the video if there's anything wrong with that transaction. But the Manager said that when they normally request for films, they're not able to prove anything.I read the other reviews here and found that other customers had the same issues. Shouldn't this cause the management to get alarmed and start investigating. We are all different people complaining about the same problem. It's shame if management choose to ignore and not do anything about this, or more shame if corporate don't investigate what's going on in this branch!!!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Carmel Mountain Branch at San Diego, CA
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ghetto but friendly
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by findingsunshine, May. 11, 2013
I walked into the bank not sure if it was open because the place looks like it was closed. the place looks like its going to fall apart but was surprised when i was greeted in chinese by a white guy. anyway, it took 45 minutes to cash a check but the staff was friendly enough.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Chinatown Branch at Boston, MA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby findingsunshine, May. 11, 2013
I walked into the bank not sure if it was open because the place looks like it was closed. the place looks like its going to fall apart but was surprised when i was greeted in chinese by a white guy. anyway, it took 45 minutes to cash a check but the staff was friendly enough.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Chinatown Branch at Boston, MA
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I RATHER DRIVE 20 MILES MORE THAN GO TO THIS BOA!
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by TRUTHHURTS, May. 09, 2013
THEY NEED TO HIRE A BRAND NEW STAFF!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 6 - 10 banks before.
* this review was made on Bank of America, Ontario Branch at Ontario, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby TRUTHHURTS, May. 09, 2013
THEY NEED TO HIRE A BRAND NEW STAFF!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 6 - 10 banks before.
* this review was made on Bank of America, Ontario Branch at Ontario, CA
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I RATHER DRIVE 20 MILES MORE THAN GO TO THIS BOA!
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by TRUTHHURTS, May. 09, 2013
THEY NEED TO HIRE A BRAND NEW STAFF!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 6 - 10 banks before.
* this review was made on Bank of America, Ontario Branch at Ontario, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby TRUTHHURTS, May. 09, 2013
THEY NEED TO HIRE A BRAND NEW STAFF!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 6 - 10 banks before.
* this review was made on Bank of America, Ontario Branch at Ontario, CA
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Lost Money
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by LiveandLearn, May. 07, 2013
I closed my account with BofA years ago because of runaway fees but, my girlfriend still banks with them and from time to time she asks me to help her make deposits. I never liked this branch I guess because the staff there always seems constipated or should I say mad and the clientele is very ghetto like a check cashing store. The other day I made a $5K deposit in cash and there was an error on the deposit slip that required my attention which was the first time I took my eyes off the transaction and the second time was when I was helping unfold the bills straight. When the money was finally put through the machine it came out $100 short. I asked for the money back and re-counted it manually and it was indeed $100 short. The night before my girlfriend had counted the money right before she handed it to me and I re-counted it so, it was counted twice before it was rubber banded. Nobody else in the house except her and I and the rubber band was removed at the bank right before I put the money through the slot. I called the branch today and spoke with the manager and asked him to please review the video to see if there was a mistake on the tellers end and he said they don't video tellers which was strange because even retail stores have cameras on their cashiers so I would imagine a bank would have them for sure to watch their tellers as they do handle large sums of cash daily. Any teller at this branch that has the intent to steal obviously knows cameras are not watching them so this becomes a serious loophole and a grave security threat to the cash customers of this branch. Now I'm not accusing the teller of stealing that $100 since I myself have not witnessed it nor do I have any proof however since the money was last counted correctly until the time of the discrepancy the teller was the only variable in this equation which leads me to become suspicious of the teller and since there is no video on the transaction it makes it even more suspicious not only on the the teller but the bank itself. $100 lesson learned here. Never take your eye off of cash transactions especially at this branch and never do business with a bank that has sour faced tellers indicating that they're not happy there and may want to give themselves an instant raise at your expense.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, South San Francisco Branch at South San Francisco, CA
4 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby LiveandLearn, May. 07, 2013
I closed my account with BofA years ago because of runaway fees but, my girlfriend still banks with them and from time to time she asks me to help her make deposits. I never liked this branch I guess because the staff there always seems constipated or should I say mad and the clientele is very ghetto like a check cashing store. The other day I made a $5K deposit in cash and there was an error on the deposit slip that required my attention which was the first time I took my eyes off the transaction and the second time was when I was helping unfold the bills straight. When the money was finally put through the machine it came out $100 short. I asked for the money back and re-counted it manually and it was indeed $100 short. The night before my girlfriend had counted the money right before she handed it to me and I re-counted it so, it was counted twice before it was rubber banded. Nobody else in the house except her and I and the rubber band was removed at the bank right before I put the money through the slot. I called the branch today and spoke with the manager and asked him to please review the video to see if there was a mistake on the tellers end and he said they don't video tellers which was strange because even retail stores have cameras on their cashiers so I would imagine a bank would have them for sure to watch their tellers as they do handle large sums of cash daily. Any teller at this branch that has the intent to steal obviously knows cameras are not watching them so this becomes a serious loophole and a grave security threat to the cash customers of this branch. Now I'm not accusing the teller of stealing that $100 since I myself have not witnessed it nor do I have any proof however since the money was last counted correctly until the time of the discrepancy the teller was the only variable in this equation which leads me to become suspicious of the teller and since there is no video on the transaction it makes it even more suspicious not only on the the teller but the bank itself. $100 lesson learned here. Never take your eye off of cash transactions especially at this branch and never do business with a bank that has sour faced tellers indicating that they're not happy there and may want to give themselves an instant raise at your expense.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, South San Francisco Branch at South San Francisco, CA
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Loan officer
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by goodbye, May. 06, 2013
We area long time bank customer. But, the loan process staff was not very good in providing information needed. Sometimes, we had to provide documents twice because they couldn't find it. The loan officer was very arrogant with terrible manner. We are very sorry for the poor attitude. We plan to move all accounts out of this bank.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Del Mar Highlands Branch at San Diego, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby goodbye, May. 06, 2013
We area long time bank customer. But, the loan process staff was not very good in providing information needed. Sometimes, we had to provide documents twice because they couldn't find it. The loan officer was very arrogant with terrible manner. We are very sorry for the poor attitude. We plan to move all accounts out of this bank.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Del Mar Highlands Branch at San Diego, CA
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After 17 years I am closing our accounts
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by suhmydik, May. 05, 2013
I just want to let anyone out there know that even people who are responsible and current on their financial matters, are getting screwed over by bank charges that were manifested by employees of the bank being reviewed. I never ordered a transaction, only information and got charged for it. I hope this review takes away business from you just like you took money from me. $6 or $60B, theft is still theft (Look it up online). Don't underestimate the power of the internet!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Boyle Heights Branch at Los Angeles, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby suhmydik, May. 05, 2013
I just want to let anyone out there know that even people who are responsible and current on their financial matters, are getting screwed over by bank charges that were manifested by employees of the bank being reviewed. I never ordered a transaction, only information and got charged for it. I hope this review takes away business from you just like you took money from me. $6 or $60B, theft is still theft (Look it up online). Don't underestimate the power of the internet!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Boyle Heights Branch at Los Angeles, CA
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Putting a disabled vet into poverty because he was scammed
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by johnsmellard, Apr. 27, 2013
disabled veteran buys condo that stipulates any damages found would be fixed, after inspection a million dollars was found. Sued builder an won, builder files bankruptcy, causing the veteran to have to foreclose as he doesn't ave money to fix what was supposed to be new. BofA refuses to forge a tiny 2nd mortgage. The disabled veteran no lives in a basement apartment in a low income area. BofA response is sorry, Live in poverty for 6 years!!! Pay us we only made 6.2 billion last year. All veterans and military go to navy federal or Kitsap bank, run from bank of UnAmerica.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Bremerton Branch at Bremerton, WA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby johnsmellard, Apr. 27, 2013
disabled veteran buys condo that stipulates any damages found would be fixed, after inspection a million dollars was found. Sued builder an won, builder files bankruptcy, causing the veteran to have to foreclose as he doesn't ave money to fix what was supposed to be new. BofA refuses to forge a tiny 2nd mortgage. The disabled veteran no lives in a basement apartment in a low income area. BofA response is sorry, Live in poverty for 6 years!!! Pay us we only made 6.2 billion last year. All veterans and military go to navy federal or Kitsap bank, run from bank of UnAmerica.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Bremerton Branch at Bremerton, WA
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by Evoo 2013-06-01 13:04:00
I have been with bank of America 5 years and I started using the branch in Bellevue Factoria few weeks ago because is close to my job. This guys are having the worst customer service ,teller and person bankers without any knowledge about the job are they doing. I'm a privilege customer of this bank but I already move big part of my money to another bank and planning to close this account very soon,because working with them cost me money and headache. Hope the manager get notice about what I told her and do something with her employees!
by Evoo 2013-06-01 13:05:16
I have been with bank of America 5 years and I started using the branch in Bellevue Factoria few weeks ago because is close to my job. This guys are having the worst customer service ,teller and person bankers without any knowledge about the job are they doing. I'm a privilege customer of this bank but I already move big part of my money to another bank and planning to close this account very soon,because working with them cost me money and headache. Hope the manager get notice about what I told her and do something with her employees!
Wells Fargo Fees
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by codysilver, Apr. 27, 2013
I have been with Wells Fargo for 2 years. I had a no fee checking account. Every single time over the last 6 months when I go in they ask me if I want to "upgrade" my account. I said no numerous times. Now they added a 10 dollar monthly service fee. The teller was no help in explaining why all of a sudden I am charged a fee. I also do not like their over the top attempts of being friendly, makes me want to throw up, very insincere. Friendly and cordial is ok but don't ask me about my "weekend plans" each time I come in sounds like a used car salesman script. I go their to bank not chat!! I am closing my account!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Sierra Vista Branch at Sierra Vista, AZ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby codysilver, Apr. 27, 2013
I have been with Wells Fargo for 2 years. I had a no fee checking account. Every single time over the last 6 months when I go in they ask me if I want to "upgrade" my account. I said no numerous times. Now they added a 10 dollar monthly service fee. The teller was no help in explaining why all of a sudden I am charged a fee. I also do not like their over the top attempts of being friendly, makes me want to throw up, very insincere. Friendly and cordial is ok but don't ask me about my "weekend plans" each time I come in sounds like a used car salesman script. I go their to bank not chat!! I am closing my account!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Sierra Vista Branch at Sierra Vista, AZ
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by Shawnbelieu 2021-04-19 09:03:37
I think we need to all grow up as a country together and shut these banks down...... They hold money in a safe supposedly howncan they possibly be making trillions of dollars unless they are stealing and laundering it? You know what's funny;In a sick way.... ¿ We are all living poor because we cant afford the huge over draft fees and fines for us giving them our money. I think we are all a bunch of ignorant lazy people. I honestly don't use Banks unless I absolutely have to and I have been screwed over by welsfargo bank of Amer us bank and premier. Let's grow up and put our money in our own safe
Condescending And Snappy
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by Hhb908, Apr. 26, 2013
This bank is horrible, they are soooo condescending not friendly and unbelievably snappy.
Their "personal bankers" talk down to you, there is ZERO Customer service value.
Do you self a favor walk half block down to Chase.
* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on Bank of America, Fort Lee Main Branch at Fort Lee, NJ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Hhb908, Apr. 26, 2013
This bank is horrible, they are soooo condescending not friendly and unbelievably snappy.
Their "personal bankers" talk down to you, there is ZERO Customer service value.
Do you self a favor walk half block down to Chase.
* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on Bank of America, Fort Lee Main Branch at Fort Lee, NJ
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the worst bank ever
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by budget1, Apr. 08, 2013
This is the worst bank, wait times are long. Im moving my small business account at the end of the month.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, South Tacoma Branch at Tacoma, WA
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Overall Rating Waiting Timeby budget1, Apr. 08, 2013
This is the worst bank, wait times are long. Im moving my small business account at the end of the month.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, South Tacoma Branch at Tacoma, WA
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not a good place to bank bad service
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by heuang, Apr. 08, 2013
i got a settlement check from BOA, when to cash it at this with a charge u would think is their bank's check it would be free of charge and thats not all i asked for $100 bills she say i only can give you 3 $100 bill,i thought in my mind this is bull sh--t ill never bank here ever again.now im banking with chase i never have any problem when i ask for $100 bills they ask how many? this is the place i want to put my money!!!!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Madrid Square Branch at Saint Petersburg, FL
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby heuang, Apr. 08, 2013
i got a settlement check from BOA, when to cash it at this with a charge u would think is their bank's check it would be free of charge and thats not all i asked for $100 bills she say i only can give you 3 $100 bill,i thought in my mind this is bull sh--t ill never bank here ever again.now im banking with chase i never have any problem when i ask for $100 bills they ask how many? this is the place i want to put my money!!!!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Madrid Square Branch at Saint Petersburg, FL
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Bank of America is the worst of the worst of all the banks
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by goldencheers7, Apr. 03, 2013
I have been with this bank for 15 years.I have always maintained a very high balance. They just decided to close my account for no reason ( according to them, it was a business decision). The real reason, is this account was not making them money, because it was a no fee account when it was opened. Do yourself a favor and use a smaller comunity bank. They are better and even safer than a big bank esspecially Bank of America, The worst bank in America.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Jackson-Hyde Park Branch at San Diego, CA
3 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby goldencheers7, Apr. 03, 2013
I have been with this bank for 15 years.I have always maintained a very high balance. They just decided to close my account for no reason ( according to them, it was a business decision). The real reason, is this account was not making them money, because it was a no fee account when it was opened. Do yourself a favor and use a smaller comunity bank. They are better and even safer than a big bank esspecially Bank of America, The worst bank in America.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Jackson-Hyde Park Branch at San Diego, CA
3 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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They just get worse and worse
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by BeyondAngry, Apr. 03, 2013
We've always been less than impressed with the customer service at this branch. They have taken their laziness, rudeness and lack of any customer service skills to a whole new level. They are both untrained and unwilling to help. Save your sanity and DON'T GO HERE!! Avoid their mortgage loan officer Peter at any and all costs. This guy is the textbook definition of a HORRIBLE person. I will definitely be taking my complaints (which are too many to list here) to his manager and to the corporate office.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, South Hill Branch at Spokane, WA
3 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby BeyondAngry, Apr. 03, 2013
We've always been less than impressed with the customer service at this branch. They have taken their laziness, rudeness and lack of any customer service skills to a whole new level. They are both untrained and unwilling to help. Save your sanity and DON'T GO HERE!! Avoid their mortgage loan officer Peter at any and all costs. This guy is the textbook definition of a HORRIBLE person. I will definitely be taking my complaints (which are too many to list here) to his manager and to the corporate office.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, South Hill Branch at Spokane, WA
3 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Mr Josue Coronado
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by joebo99, Apr. 03, 2013
I just returned from attempting to deposit two checks into our checking account. I was not asking for any cash back. One of the checks was made out to our daughter from her ex. Our daughter had signed it and gave it to us for deposit after we gave her the amount equal to the amount of the check, I counter signed the check and really believed it would be no problem since the check was to be deposited into our checking account. The drive-up teller refused to accept the check. I explained that that was the reason as to why I had counter signed it. He at this point decided to discuss it with what I presumed was his supervisor, after a lengthy discussion they came to a decision that they would not accept the check. They than returned the check to me. I have been with this bank for over 20years and always keep between $5,000.00 and $10,000.00 in our checking account. WHERE WAS THE RISK. Is BofA SO BIG AND SO SURE OF THEMSELVES THAT THEY CAN OFFEND LONG TIME CUSTOMERS AT A WHIM. In retrospect, I turned around and went to our CHASE BANK where we also have a checking account, they CHEERFULLY accepted our check and deposited it into our checking account. I really don't really expect an answer from BofA but, this is my way of venting.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Oak Hill Branch at Austin, TX
4 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Other Servicesby joebo99, Apr. 03, 2013
I just returned from attempting to deposit two checks into our checking account. I was not asking for any cash back. One of the checks was made out to our daughter from her ex. Our daughter had signed it and gave it to us for deposit after we gave her the amount equal to the amount of the check, I counter signed the check and really believed it would be no problem since the check was to be deposited into our checking account. The drive-up teller refused to accept the check. I explained that that was the reason as to why I had counter signed it. He at this point decided to discuss it with what I presumed was his supervisor, after a lengthy discussion they came to a decision that they would not accept the check. They than returned the check to me. I have been with this bank for over 20years and always keep between $5,000.00 and $10,000.00 in our checking account. WHERE WAS THE RISK. Is BofA SO BIG AND SO SURE OF THEMSELVES THAT THEY CAN OFFEND LONG TIME CUSTOMERS AT A WHIM. In retrospect, I turned around and went to our CHASE BANK where we also have a checking account, they CHEERFULLY accepted our check and deposited it into our checking account. I really don't really expect an answer from BofA but, this is my way of venting.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Oak Hill Branch at Austin, TX
4 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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WARNING!!! INEFFICIENCY, INCOMPETENCE, AND LACK OF CONSIDERATION FOR ONES TIME @ THE IRVINGTON BANKING CENTER
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by anahig123, Apr. 02, 2013
DO NOT EVER COME HERE!!!
I AM A MERCHANT ACCOUNT HOLDER, WENT FOR AN EMERGENCY TO CASH A CHECK. WAITED PACIENTLY IN LINE, THEY MOVED ME TO THE SIDE TO VERIFY MY CHECK AS IT WAS MORE THAN A GRAND.
THEN THE BANK TELLERS PROCEDED TO LET EVERYONE AFTER THE MERCHANT LINE TO CUT US!!
I COMPLAINED TO THE GREETER SHE EXPLAINED THAT THEY ONLY HAVE AN ASSISTANT MANAGER, AND THAT SHE WOULD TRY TO HELP. WHEN THEY TOOK THE CHECK TO GET IT VERIFIED I LET THE GENTLEMAN KNOW I WANTED TO OPEN AN ACCOUNT (SINCE I WAS ALREADY 45 MINS IN)...HE DIDNT SEEM TO UNDERSTAND.
ALSO ASKED TO WAIVE THE FEE $5 TO CASH MY CHECK FOR WASTING MY WHOLE HOUR LUNCH AND THEY JUST LAUGHED AND SAID ABSOLUTELY NOT. TOTALLY DISAPPOINTED AT THE LACK OF CUSTOMER SERVICE. I WILL NEVER BRING MY BUSINESS THERE AGAIN.
SHAME ON YOU ALPHA MARIE H. SARMIENTO (ASST. MGR)
AND BANK TELLER ERICA FERNANDEZ.
BANK OF AMERICA HAS LOST A $43,000 A YEAR CUSTOMER!!
CREDIT UNIONS HERE I COME!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Fremont- Irvington Branch at Fremont, CA
4 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby anahig123, Apr. 02, 2013
DO NOT EVER COME HERE!!!
I AM A MERCHANT ACCOUNT HOLDER, WENT FOR AN EMERGENCY TO CASH A CHECK. WAITED PACIENTLY IN LINE, THEY MOVED ME TO THE SIDE TO VERIFY MY CHECK AS IT WAS MORE THAN A GRAND.
THEN THE BANK TELLERS PROCEDED TO LET EVERYONE AFTER THE MERCHANT LINE TO CUT US!!
I COMPLAINED TO THE GREETER SHE EXPLAINED THAT THEY ONLY HAVE AN ASSISTANT MANAGER, AND THAT SHE WOULD TRY TO HELP. WHEN THEY TOOK THE CHECK TO GET IT VERIFIED I LET THE GENTLEMAN KNOW I WANTED TO OPEN AN ACCOUNT (SINCE I WAS ALREADY 45 MINS IN)...HE DIDNT SEEM TO UNDERSTAND.
ALSO ASKED TO WAIVE THE FEE $5 TO CASH MY CHECK FOR WASTING MY WHOLE HOUR LUNCH AND THEY JUST LAUGHED AND SAID ABSOLUTELY NOT. TOTALLY DISAPPOINTED AT THE LACK OF CUSTOMER SERVICE. I WILL NEVER BRING MY BUSINESS THERE AGAIN.
SHAME ON YOU ALPHA MARIE H. SARMIENTO (ASST. MGR)
AND BANK TELLER ERICA FERNANDEZ.
BANK OF AMERICA HAS LOST A $43,000 A YEAR CUSTOMER!!
CREDIT UNIONS HERE I COME!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Fremont- Irvington Branch at Fremont, CA
4 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Pissed customer
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by Amwm, Mar. 20, 2013
I Tried to add my name on a business account that was opened in NYC. I had the pleasure (not) of being assisted by an Indian female banker whose tone was soooo rude and condescending. I eventually had enough of her shit and decided that I was going to go elsewhere when I was assisted by the assistant manager. I explained to her what had happened and she assisted me but the damage was already done. I have never been into a bank even in NYC and felt as if they were doing me a favor. I'm writing letters to every manager I can get in contact with because she needs to work in the storage closet. She has no customer service abilities but holds a customer service position. Go figure!!! If something is not done about Ms. Rudy, I will close my business account and go elsewhere.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Virginia Parkway Branch at Mckinney, TX
6 of 10 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Waiting Time Other Servicesby Amwm, Mar. 20, 2013
I Tried to add my name on a business account that was opened in NYC. I had the pleasure (not) of being assisted by an Indian female banker whose tone was soooo rude and condescending. I eventually had enough of her shit and decided that I was going to go elsewhere when I was assisted by the assistant manager. I explained to her what had happened and she assisted me but the damage was already done. I have never been into a bank even in NYC and felt as if they were doing me a favor. I'm writing letters to every manager I can get in contact with because she needs to work in the storage closet. She has no customer service abilities but holds a customer service position. Go figure!!! If something is not done about Ms. Rudy, I will close my business account and go elsewhere.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Virginia Parkway Branch at Mckinney, TX
6 of 10 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Mr. Richard Chevian
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by Rich, Mar. 15, 2013
I would like to compliment the entire staff at the Bank of America East Milford Branch on 209 East Main street,Milford Ma.
Every staff member that I have worked with has been extremely professional, courteous and always focusd on helping me to get my business done.
In this day and time it is extremely rare to encounter such a crew as this one.
Thank you East milford Branch!!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, East Milford Branch at Milford, MA
0 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Rich, Mar. 15, 2013
I would like to compliment the entire staff at the Bank of America East Milford Branch on 209 East Main street,Milford Ma.
Every staff member that I have worked with has been extremely professional, courteous and always focusd on helping me to get my business done.
In this day and time it is extremely rare to encounter such a crew as this one.
Thank you East milford Branch!!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, East Milford Branch at Milford, MA
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