Bank of America, Review

Very Satisfied Customer
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by JXR360, Mar. 18, 2012

I'll be entirely honest - I work for a major American banking corporation (not BAC), but I have all of my deposit and investment accounts with Bank of America, and I must say, I'm nothing but pleased with BAC - especially because of the service at the Scotts Valley branch. The staff - Lisa, Andrew, Brian, Kim, and the rest - are all very pleasant to work with. They know me by name and know my banking preferences. Nothing but good experiences from BAC and its Scotts Valley Banking Center. Keep up the good work.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Scotts Valley Branch at Scotts Valley, CA
3 of 5 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Great customer service
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by CMSinc, Mar. 14, 2012

I have been using this branch for at least ten years, and the personable way the employees treat you make a difference! you are treated the way small companies do, like you count!

We all tend to take the time to complain, and forget to give a pat on the back when things go well.  I am pretty sure that a lot more customers feel the way I do, just do not take the time to let others know.

I have been a customer of Bank of America, since they acquired Barnett Bank/Nations Bank, more than two decades ago.


* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, New Tampa Branch at Tampa, FL
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Big Time Bank with Small Town Service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by mary1978, Jan. 19, 2012

I am very pleased with Bank of America Branch in Monroe, Georgia.  The people who work there have always went out of their way to help me in any way possible.  I can also say the same for the 800 # people.  They are always very helpful.  The service means so much.  They are very competitive as far as the interest rate goes. Of course, in these times the interest is almost non existent.  I have been a customer for 5 years now and plan on staying one. Don't always believe everything you hear about Big Banks.  This bank is great!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Monroe Branch at Monroe, GA
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Great costumer service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by fs76, Dec. 14, 2011

Mr. Sifontes was very nice and helpful. I'm gladly surprised. Thanks!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, East Hillsborough Branch at Tampa, FL
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

surprised to get good service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by FrankC, Nov. 25, 2011

people were really nice i was very surprised considering the service i got in the past.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Old Greenwich Branch at Old Greenwich, CT
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Awesome experience
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by sammy21, Nov. 01, 2011

i was totally blown away.truly outstanding service. nice staff and good service.i usually bank at chase and peoples. went to bank of america bc chase declined my mortgage application. pissed off and frustrated i went to bank of america and was able to close on my loan in a record breaking 3 weeks i could not believe it  i think every customer needs to check out the old greenwich branch truly outstanding

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Old Greenwich Branch at Old Greenwich, CT
4 of 6 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

New Fees- But whats the big fuss?
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by hsdfs, Oct. 14, 2011

I went into putty hill plaza ysterday 10-13 to speak with them about all of these things we're hearing on the news about fees fees fees. I spoke with a teller and she kindly answered all of my questions. The news did NOT tell us that the fees dont start until sometime in 2012, nor did they tell us that the 5$ is for an entire month.. i thought that it was $5 per purchase. I did some research and found out that M&T, Wellsfargo, and Suntrust all charge the same fee. Bank of america was one of the last banks to charge. i dont know why people are fussing about it for, if you want great service, stay with bank of america. if you have questions about the 5$ debit fee, just call and they will explain and.. they actually found a way for me to NOT pay it by becoming an advantage customer. stop fussing and talk to someone about it.

by the way, the tellers at the putty hill branch are extremely helpful

* this review was made on Bank of America, Putty Hill Plaza Branch at Nottingham, MD
7 of 11 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Great BOA Branch
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Edward, Oct. 05, 2011

My daughter lost her wallet while visiting Fort Myers, Florida.  she was without cash, debit card, and worst of all, without her ID. After spending most of the afternoon working through probably the most useless website and automated phone system I have ever used, I called this branch and the teller told me to have her come in and they would ask her some questions so she could have access to her account.  Sure enough, within minutes of her arriving, my daughter walked out with a temporary debit card and was able to plan her return trip home.  I only wish I could remember the names of those who helped.  Thank you...

* this reviewer has be with this bank for >10 years
* this review was made on Bank of America, Winkler Avenue Branch at Fort Myers, FL
0 of 2 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Putty Hill Plaza
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Banks, Sep. 30, 2011

Best branch I've been to. I walked in around 11am and everyone was busy so I sat down. Immediately after I sat down a young lady came to my assistance asking what I needed help with. I'm happy she asked because I could have handled my transactions at the teller line. She was very helpful with all of my questions and finished my transactions very fast. I believe her name was Liz. If you want any assistance, go to Liz at putty hill plaza

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Putty Hill Plaza Branch at Nottingham, MD
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Excellent Service from Darlean Brewer!!!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by HaileySue, Sep. 20, 2011

I have never banked with Bank of America, but have heard good reviews about it, so I thought I'd look into it. I arrived at BOA around 5:45 and they closed at 6. I had to wait for about 20 minutes to speak to a banker but I understood since I had come in so late. I was helped by Darlean Brewer, and all I have to say is that she is such a people person! Very friendly and very helpful. She made sure I knew everything I was getting into. And she also stayed an hour late just to help me out, which is great customer service. I felt really bad that she had to stay late and I let her know that. Also they manager made sure I was satisfied afterwards and even gave me a shirt. ;P
I dont know what to say about the other employees there but if you want great customer service go see Darlean Brewer, you won't be disappointed.
Also after I had completed signing up for a checking, savings and credit account, Darlean went to the ATM with me and made sure I understood how to use it. I've been a BOA member for less than an hour and I'm already satisfied. Thank you so much! And keep up the great work Darlean!!


* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, North Collins Branch at Arlington, TX
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Personalized Service for its customers.
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by RaeRae, Jun. 19, 2011

Friendly, Responsive Staff who are very customer oriented.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Pembroke Branch at Virginia Beach, VA
Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

There May Be Many Reviewers Who Are Confusing This Branch With Another One? Possibly?
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by MarkTwain, Mar. 19, 2011

I was looking over previous reviews from other customers, and I believe many reviews are confusing and are mistaken by comparing this bank of america montrose branch with other bank of america branch location around the country. FOR ALL REVIEWERS MAKE SURE TO LOOK at the bottom part of each customer review because it tells you WHAT BRANCH and in WHAT State/City the customer is reviewing upon. From my perspective as customer, I've been extremely satisfied with this branch located at 2320 Honolulu Ave Montrose, CA 91020. The place is spacious and often has short lines for a quick and efficient transaction.  The tellers are courteous and few even have a good sense of humor.  I personally recommend this branch due to its laid back atmosphere, friendly staff, and professional demeanor. In hindsight, I believe all the tellers are very friendly and all the staff surpasses all my banking needs.  That's just my opinion.  Highly recommended and as a bonus many great places to eat and shop around the area.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Montrose Branch at Montrose, CA
0 of 1 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

i love northbenson
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by christopher, Mar. 14, 2011

I love coming to this branch! They are amazing. Great smiles and pretty girls

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, North Benson Branch at Renton, WA
Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Nice bankers
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by laurawilliams, Mar. 06, 2011

I dont understand why some people are saying such horrible things.. They have helped me out so much during these past couple of years. Its been very tough financially and they have sat down with me for atleast couple hours at a time to help me with my check book and accounts. So i am very pleased with everything

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Bank of America, Crocker Ranch Branch at Roseville, CA
0 of 1 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Excellent customer service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by laurawilliams, Mar. 06, 2011

I was very pleased on how fast and friendly the staff is at bank of america. They always make me feel comfortable there and take there time getting my questions answered.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on Bank of America, Crocker Ranch Branch at Roseville, CA
Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Business Owner
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by jriii, Feb. 22, 2011

I am always greeted by name and acknowledged by the staff.  Everyone is courteous and helpful.  When I have unusual questions, they always find the answer for me or call someone who can answer the question.  I have been with this branch since it opened and wouldn't think of moving somewhere else.  New employees have come and others have moved on but the service has always been excellent.  I love my bank !!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, East Sonora Branch at Sonora, CA
0 of 1 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Smiles around the bank
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by DaveCassidy, Feb. 17, 2011

Every time I stop by the bank, its a genuine pleasure to see everyone happy to see you.
The smiles are contagious and everyone seems eager to help you.
Drive up is always a charm and the teller comes across as genuinely concerned about helping you complete the transaction.
Don't know about other branches of bank of america, but this one gets 5 stars. :)

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 6 - 10 banks before.
* this review was made on Bank of America, West Caldwell Branch at Caldwell, NJ
Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

DOGSLEDRUNNER
Overall Rating
by sledrunner, Sep. 16, 2010

It's a great BANK. Has helped in every way.... The folks at the Biddeford Branch just can't do enough.. That also stands with the folks at Corp. in NY .... Three times I've had my identity stollen. They shut down my accounts, reversed the funds and went after the bad guy's..... Every time i've asked for help they have been there.... EVERY TIME.
GOOD JOB BANK OF AMERICA....

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
7 of 11 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Great bank
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Caliche, Apr. 26, 2010

Great customer service and friendly staff..

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
3 of 4 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

1 comment. Add a comment

BOA
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by AF2469, Apr. 15, 2010

i had two banks before bank of america they were wachovia which they messed me up all the time they did not care and citizens which sucks bad i cant go back there that was disgrace i love bank of america its faster and easier to use thier machines

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
2 of 6 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment