BancFirst, DETACHED FACILITY
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13 client reviews
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| Name: | BancFirst |
| Concentration: | Commercial Lending Specialization |
| Established: | 04/01/1989 |
| FDIC Insurance: | 04/01/1989 |
| Holden By: | BANCFIRST CORP |
| Charter Class: | Commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB) |
| # of Branches: | 116, view all, view on map |
| Website: | www.bancfirst.bank |
| Total Assets: | $11,854,841,000 |
| Total Deposits: | $10,415,989,000 |
| Total Equity Capital: | $1,288,968,000 |
| Total Domestic Office Deposits: | $10,415,989,000 |
| Net Income: | $102,540,000 |
| Quarterly Net Income: | $53,336,000 |
| Return on Assets: | 2% |
| Quarterly Return on Assets: | 2% |
| Return on Equity: | 16% |
| Quarterly Return on Equity: | 17% |
| More... | |
Client Review
13 client reviews of BancFirst scored 2.5 out of 5.
BancFirst
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by None1, Jul. 01, 2025
I opened both personal and business checking accounts with BancFirst, but was never informed by their representative that the business account came with a monthly fee. I only discovered the charges later, after noticing inconsistent amounts being withdrawn from my business account. Despite maintaining good credit, I’ve applied for a home loan four times over the past decade, and each time, I’ve been denied without a clear explanation. It’s been incredibly discouraging, especially considering how hard I’ve worked to build financial stability.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on BancFirst, 3801 N.W. CACHE ROAD BRANCH at Lawton, OK
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby None1, Jul. 01, 2025
I opened both personal and business checking accounts with BancFirst, but was never informed by their representative that the business account came with a monthly fee. I only discovered the charges later, after noticing inconsistent amounts being withdrawn from my business account. Despite maintaining good credit, I’ve applied for a home loan four times over the past decade, and each time, I’ve been denied without a clear explanation. It’s been incredibly discouraging, especially considering how hard I’ve worked to build financial stability.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on BancFirst, 3801 N.W. CACHE ROAD BRANCH at Lawton, OK
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Horrible customer service and policies
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by StolenDebitCard, Feb. 25, 2025
I was merrily using their ATM when their ATM shut down and would not give me my debit card back. The representative on the phone refused to assist me with getting my debit card back. I went inside the bank and the rude and unprofessional bank manager told me that since I am not a Bancfirst account holder that they will not help me with getting my debit card back. This is just wrong. I paid to use their ATM and there is no reason they should refuse to help me get my card back. I would not use this bank if I was paid to. Their customer service is terrible and they are out of line for this type of business.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on BancFirst, TULSA BRANCH at Tulsa, OK
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby StolenDebitCard, Feb. 25, 2025
I was merrily using their ATM when their ATM shut down and would not give me my debit card back. The representative on the phone refused to assist me with getting my debit card back. I went inside the bank and the rude and unprofessional bank manager told me that since I am not a Bancfirst account holder that they will not help me with getting my debit card back. This is just wrong. I paid to use their ATM and there is no reason they should refuse to help me get my card back. I would not use this bank if I was paid to. Their customer service is terrible and they are out of line for this type of business.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on BancFirst, TULSA BRANCH at Tulsa, OK
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Theresa Taylor
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by ttaylor1960, Dec. 26, 2023
Been with them for over 40 years. I kept them even when I moved to Pennsylvania. The staff is very helpful and professional and willing to help with any and all of your needs.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on BancFirst, LUTHER BRANCH at Luther, OK
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby ttaylor1960, Dec. 26, 2023
Been with them for over 40 years. I kept them even when I moved to Pennsylvania. The staff is very helpful and professional and willing to help with any and all of your needs.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on BancFirst, LUTHER BRANCH at Luther, OK
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