1st Security Bank of Washington, ABERDEEN BRANCH

Name:1st Security Bank of Washington, ABERDEEN BRANCH
Limited Service Administrative Office
Review: 1star1 client review
Location:100 W 1st St
Aberdeen, WA 98520

Grays Harbor County
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FDIC Cert:#57633
Established:01/23/2002


The Bank

Name:1st Security Bank of Washington
Concentration:Commercial Lending Specialization
Established:04/01/2004
FDIC Insurance:04/01/2004
Holden By:FS BCORP INC
Charter Class:
# of Branches:29, view all, view on map
Website:WWW.FSBWA.com
Total Assets:$2,972,308,000
Total Deposits:$2,542,505,000
Total Equity Capital:$305,315,000
Total Domestic Office Deposits:$2,542,505,000
Net Income:$37,815,000
Quarterly Net Income:$10,172,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:13%
Quarterly Return on Equity:14%
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Client Review

1 client review of 1st Security Bank of Washington scored 1 out of 5.

Drive thru banking
 1star Overall Rating
 2star Office Environment & Staff
 1star Waiting Time
by JamesDB, Dec. 31, 2016

This review is for the Drive Thru banking only.
Wait times are ridiculous! Today I was in line for 25 minutes, with only two cars in line. There was only one Teller, but she kept disappearing from the window and going inside the bank to do whatever. Either she was unskilled at her job and had to keep asking supervisors how handle things, or it was something else other than being efficient.
My suggestions would be:
~ Have more than one Teller, or at least have her trainer/supervisor with her to demonstrate and to keep the system moving smoothly.
~  Instruct the Teller to identify those customer transactions which will require extra time, and direct the customer to come into the bank to take care of their business accordingly. The Drive Thru is not the place to do lengthy or multiple transactions, which defeats the entire purpose of speedy efficiency.

Date: 12/30/16
Time: 1:30 PM

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on 1st Security Bank of Washington, Sequim Branch at Sequim, WA
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