Woodforest National Bank, Review

Woodforest National Bank, Review

Average rating stars based on 114 reviews
stars Interest Rate and Cost
stars Office Environment & Staff
stars Waiting Time
stars Other Services
5 star:
57
4 star:
11
3 star:
3
2 star:
9
1 star:
34
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This bank sucks
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by Unhapy, Oct. 08, 2019

They suck! Have no concern for their customers at all! I also love how there are 3 to 4 people standing behind the counter talking and will make you wait in a line instead of helping you in a timely manner! You are getting paid people to do a job so do it! Today I went in to do a cash advance. Done it every month off this card for years now all the sudden it’s a problem. Never been asked for my pin in all the years I’ve used this card and of course then the card was declined. The employees just hands me the card and says she cannot try again. I asked so what am I supposed to do? I need this money to make my car payment! They could care less. I had to go purchase items to take cash off my card that way because they couldn’t be bothered. Hate this bank. Left there and went to another bank so I plan to go back tomorrow to open a new checking with someone else. Every time I go to this bank it’s always some kind of issue! They wouldn’t let me deposit a SSI check that my son gets either! Had done that for a couple years with no problem then all the sudden they couldn’t do that either! Just a joke. Do yourself a favor and open an account at another bank and not Woodforest !

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Woodforest National Bank, Mount Vernon Walmart Branch at Mount Vernon, IL
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by IceWizard 2019-12-25 07:13:04
Sounds to me like some of those "most helpful folks" need to be taken out behind the ole woodshed and taught a few manners! If they could just pull off the job they ask for, trained for and GET PAID TO DO.... Well you get where his is going

Ice
Been a loyal customer and for a reason
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Shiftlynx, Sep. 21, 2019

Best bank I have had. I have been with them for 7 years and out of all that time, only had small encounters that were dealt with without any hassle the same day. Very friendly staff and they always call me by name when I walk up. I would recommend this bank to anyone that is looking for a long term bank with neighbor like employees. To me they are more like family

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Woodforest National Bank, 0390 Roanoke Virginia Walmart Branch at Roanoke, VA
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What?
 1star Overall Rating
 1star Interest Rate and Cost
 3star Office Environment & Staff
 2star Waiting Time
 2star Other Services
by mikedh, Aug. 07, 2019

They were so nice for 2 years. Then today my account was closed suddenly. The postcard I found when I got home stated "due to the extensive monitoring required for the activity conducted ... the account will be closed ...
Now, I tried to transfer the money in the account to another bank and I cannot transfer the money for immediate use. The postcard states they will mail a check to me for the money remaining in the account.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Woodforest National Bank, Research Branch at Conroe, TX
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Ms. Matlock
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by MsMatlock, Jul. 31, 2019

Worst banking experience EVER!!! Had to move & left enough money in account for couple months service charge. After less than three months they took additional fees and closed my account leaving me $4.12 overdrawn. When I got settled 950 miles away and received zero emails that the account was closed and gave my new employer my account info for direct deposit: they accepted my deposit and deducted the 4.12 fee and an overdraft fee. Fine. Then accepted a second direct deposit and then continue to to take out fees on a closed account!!!!!!! Then told me by Robyn at the Alexandria louisiana branch that they were mailing me the remainder of my money that the stole by accepting into a closed account. She also told me that she would let me know when she mailed me the cashiers check that of course they were charging me for! No call... no check at new address I provided. As I live 300 miles from nearest branch I cannot travel to receive the money they have that belongs to me in person and work as I work 6 days a week. How can they keep taking service fees for an account they closed? That is theft! So; i continue to call the North Mall Dr branch only to be given a false corporate number. This bank is awful and i will spend my money to sue them if not resolved very soon. DO NOT GIVE THESE PEOPLE YOUR BUSINESS EVER!!!!!!

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Woodforest National Bank, La Alexandria Branch at Alexandria, LA
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Dont bank with woodforest
 1star Overall Rating
 3star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by Tiffney, Apr. 16, 2019

Zaraha matthews is very rude i have came several times and had to deal with her her attitude and disposition is very unwelcoming and her demeanor is ugly with me as a customer and the manager at this almeda location is unhelpful i've had to talk to her several times over the last few months about multiple situations and her attitude is just as bad and she hasn't been able to resolve not one thing i've asked her since i've been baking with woodforest and i do not wish to bank with woodforest anymore because of it

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Woodforest National Bank, 0133 Almeda Walmart Branch at Houston, TX
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Customer service
 2star Overall Rating
 3star Interest Rate and Cost
 1star Office Environment & Staff
 4star Waiting Time
 1star Other Services
by Nan1, Jan. 24, 2019

Customer service sucks, staffs are rude and not helpful at all

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Woodforest National Bank, 0658 Slaughter Wal-Mart Branch at Austin, TX
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The Best
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Steffie, Dec. 31, 2018

The Annapolis Rd branch in Landover Md is the best...Destiny, Jamal,  Antience, & Melody are hands down the most efficient group working for Woodforest. I appreciate  everything & how they go out of their way to accommodate & assist me even though the former manager Michelle P is missed she did a very good job training & equipping them.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Woodforest National Bank, 0564 Landover Hills Maryland Walmart at Hyattsville, MD
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Awesome Customer Service
 5star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 4star Waiting Time
 4star Other Services
by happy527, Nov. 27, 2018

I opened an account there about two years ago after banking with another large commercial bank for years. Everytime I go to the bank or call they treat you like you are the most important customer they have had all day.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Woodforest National Bank, Hudson Avenue Branch at Rochester, NY
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Very helpful
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Carolina29574, May. 27, 2018

Manager was very friendly and knowledgeable. Having a business in north and south carolina i wanted to consolidate into using 1 bank and not 2 different in different states. Will look forward to working with this bank . Friendly staff for sure.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Woodforest National Bank, 0843 Laurinburg Wal-Mart Branch at Laurinburg, NC
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Best Staff I've ever dealt with.
 5star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 4star Other Services
by Glazzman, May. 24, 2018

Karachi,Sherry,Janice and Ashley(new). Always professional and courteous. I've never had a bad dealing with this branch. The staff is efficient and know what they are doing. They always have smiles on there faces and are in great spirits. Enough that when I've had a rough day at work. That by the time I've made my deposits, I'm leaving with a smile on my face. It's so wonderful that they even have a collection for the children's food bank. My husband and I who happens to also work at Wal-Mart, have our Business, Checking and Savings Accounts all at this Bank. I always have our employees open up an account with Wood Forest Bank as it's the easiest way for them to get paid. I'm pleased to know that Woodforest Banks are located in several states as we travel several times a year. Thank you to the Woodforest Bank Staff for making our Banking experience a Pleasure and not pain. You All ROCK.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Woodforest National Bank, 0847 Clayton Wal-Mart Branch at Clayton, NC
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Amazing service
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by BB420, May. 13, 2018

I think his name is Dustin but he is awesome as well as all the staff! There very helpful!!!

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Woodforest National Bank, 0770 Corsicana Wal-Mart Branch at Corsicana, TX
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Customer service
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Melissa27908, May. 10, 2018

I recently visited the Tanglewood branch in Elizabeth City I was having a particular rough day.wgen I got there the teller was so helpful I did not get her name but she had long blonde and super nice and helpful.the teller directed me to Faye who was so helpful understanding caring and has continued to help me with a few banking issuses since opening my account I just wanted to take mintue and thank them for awesome customer service.you always hear the bad but never the good and these two young ladies truely understand customer service.


* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Woodforest National Bank, Elizabeth City Walmart Branch at Elizabeth City, NC
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Customer
 1star Overall Rating
 1star Office Environment & Staff
 3star Waiting Time
 1star Other Services
by Donotusethisbank, Feb. 27, 2018

This location is horrible! They are very rude!!! Corporate approves of their behavior and makes excuses for them!!!! Adena the manager needs to teach employees to respect customers and Angelica has been rude for years!! I totally dislike this branch and I have been banking with them for years!!!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Woodforest National Bank, Porter Wal-Mart Branch at Porter, TX
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Great customer service
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 2star Waiting Time
 5star Other Services
by Peacelove123, Feb. 03, 2018

I went 2 the branch and I had the best experience. My day started off horrible until I went to the bank. I talked to the most kindest person. She made me feel like I was important. I was only there for 30 minutes and she explained everything so clear. I have so many nice things to say about the bank. Her name is Catherine Mcdonald. had a beautiful smile.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Woodforest National Bank, 8140 Meridian Mississippi Walmart Br at Meridian, MS
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by Kendyl 2018-05-05 15:04:06
I love this bank they made me feel good. And they give Second Chances the people there were so kind and nice
Great bank
 5star Overall Rating
 5star Interest Rate and Cost
 4star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Mrjerryp, Nov. 11, 2017

Woodforest bank is a great bank close to where I live.all the bank people are very nice & alway's helpful in otherword's awesome bank.& not going anywhere. The bank for me Woodforest bank.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Woodforest National Bank, 8136 Waveland Mississippi Walmart Br at Waveland, MS
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great bank
 4star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by taztaker60, Feb. 23, 2017

My experience opening a new account there was great. Staff was friendly and explained every step of the process.I had many options to choose from. I like that their located inside our walmart so if i need to shop its all in one place. The evening hours work out great too.I feel this bank would be a great starter bank for a teen too.Keep up the good work.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Woodforest National Bank, 0571 Van Wert Ohio Walmart Branch at Van Wert, OH
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Best bank I've ever been a client of....
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Miami, Dec. 19, 2016

In short, the staff is attentive, insightful, and courteous. I am always treated respectfully by all employees. I've banked here for 3 years and the banking service itself is in a class all its own. When I inquire about certain policies, I receive quality responses and insight. As we know, money management is tough, but I can count on my friends at my local branch to answer my questions thoroughly.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Woodforest National Bank, 0539 Lynchburg Walmart Branch at Lynchburg, VA
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Wonderful customer service
 4star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 4star Other Services
by Morris2426, Sep. 09, 2016

Came to use notary public services fearing that services would be reserved for bank members only or that notary would not be present. But to our surprise, notary was present at opening hour, 9am, and it was available to anyone.
One young man and woman tended us in a friendly quick manner.
I did think the fee was overpriced but service was conveniently located in Walmart so I guess its worth it.
6$ for 1st page and 1$ eah page after.

* this reviewer had 3 - 5 banks before.
* this review was made on Woodforest National Bank, San Benito Wal-Mart Branch at San Benito, TX
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Best Bank I've ever used
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by hobo, Aug. 05, 2016

The staff at the Murphysboro Wal Mart location is the nicest and most helpful i've ever seen.  No matter what the problem, they seem to be able to help me resolve it.  Thank you so much.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Woodforest National Bank, 0143 Murphysboro Illinois Walmart Br at Murphysboro, IL
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love this branch
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by trinityblacio, Jun. 05, 2016

These people are great. They know me by heart, and help me whenever they can. I've never had a bank go out of their way as they do. The manager there is awesome! I've recommended a number of times to my family.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Woodforest National Bank, Elyria Ohio Branch at Elyria, OH
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by Rosario 2016-12-04 07:59:41
Convenient banking location.all the staff in the bank are pleasant and helpful. I would highly recommend this bank to anyone considering changing from their current bank
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