Woodforest National Bank, Baton Rouge Branch

Name:Woodforest National Bank, Baton Rouge Branch
Full Service Retail Office
Review:61 client reviews
Location:10606 North Mall Drive
Baton Rouge, LA 70809

East Baton Rouge County
 
Phone:225-291-6230
Office Hours:Sun: 11:00 to 14:00
Mon: 09:00 to 18:00
Tue: 09:00 to 18:00
Wed: 09:00 to 18:00
Thu: 09:00 to 19:00
Fri: 09:00 to 19:00
Sat: 09:00 to 14:00
Branch Deposit:$971,000
FDIC Cert:#23220
Established:2009-06-17


The Bank

Name:Woodforest National Bank
Concentration:Commercial Lending Specialization
Established:1980-09-05
FDIC Insurance:1980-09-05
Holden By:Woodforest Financial Group Employee Stock Ownership Plan (With 401(K) Provisions) (Amended And
Charter Class:commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:792, view all, view on map
Website:www.woodforest.com
Total Assets:$4,225,636,000
Total Deposits:$3,778,829,000
Total Equity Capital:$365,374,000
Total Domestic Office Deposits:$3,778,829,000
Net Income:$17,698,000
Quarterly Net Income:$17,698,000
Return on Assets:2%
Quarterly Return on Assets:2%
Return on Equity:20%
Quarterly Return on Equity:20%
 More...


Client Review

61 client reviews of Woodforest National Bank scored 3.5 out of 5.

Spoken Yet Unwritten Policy
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Mona9, Jul. 09, 2014

Three months ago, I deposited a third party check.  It was my brother's small handwritten $100.00 paycheck. It was endorsed properly and then deposited into the overnight deposit box.  Four days later I got a call from a bank manager who told me that they don't handle third party checks and to come pick up the check.  I had never heard of a bank not cashing a third party check.  I asked why and the rep told me that they didn't know my brother and could not verify his identity. What?  I couldn't believe it.  So I checked their website and all of the documents they gave me when I opened the account and found no policy of the sort.  So I went into the branch to pick up the check and asked for a written policy and the manager could not offer any written policy and just said, sorry ma'am, we do not cash third party checks.  So all of the bank managers follow a spoken yet unwritten policy.  Who does that?

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Woodforest National Bank, 0245 Arbutus Maryland Walmart Branch at Halethorpe, MD
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Spoken Yet Unwritten Policy
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Mona9, Jul. 09, 2014

Three months ago, I deposited a third party check.  It was my brother's small handwritten $100.00 paycheck. It was endorsed properly and then deposited into the overnight deposit box.  Four days later I got a call from a bank manager who told me that they don't handle third party checks and to come pick up the check.  I had never heard of a bank not cashing a third party check.  I asked why and the rep told me that they didn't know my brother and could not verify his identity. What?  I couldn't believe it.  So I checked their website and all of the documents they gave me when I opened the account and found no policy of the sort.  So I went into the branch to pick up the check and asked for a written policy and the manager could not offer any written policy and just said, sorry ma'am, we do not cash third party checks.  So all of the bank managers follow a spoken yet unwritten policy.  Who does that?

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Woodforest National Bank, Woodforest National Bank at Spring, TX
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PROFILING AND DEFAMATION OF CHARACTER ARE ILLEGAL
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by HBCtreasurer, May. 12, 2014

Used Woodforest for Western Union Money Transfers Many times before. On March 24, 2014 a (new employee) was allowed by her manager to Refuse Service to me. The employee Profiled me as being involved in illegal activity. In her verbal comments I felt she was on the edge of defamation of my character. I represent a church who was sending money to a foreign missionary to help repair a church roof damaged from a typhoon that went through the Phillipines. I went to another Western Union facility within 5 miles of this Bank and made the transaction without issue. Shame on the employees at Woodforest National Bank who were involved with this incident.  I showed them I.D.'s and had proof of who I represented, they did not believe me. This incident should have never happened!!!!

* this review was made on Woodforest National Bank, Crystal Lake Wal-Mart Branch at Crystal Lake, IL
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