Wesbanco Bank, Inc., Tennessee Avenue Branch

Name:Wesbanco Bank, Inc., Tennessee Avenue Branch
Full Service Brick and Mortar Office
Review:7 client reviews
Location:300 Tennessee Avenue
Charleston, WV 25362

Kanawha County
 

Phone:304-347-4000
Branch Deposit:$54,177,000
FDIC Cert:#803
Established:1999-08-02


The Bank

Name:Wesbanco Bank, Inc.
Concentration:Commercial Lending Specialization
Established:1870-01-20
FDIC Insurance:1934-01-01
Holden By:Wesbanco, Inc.
Charter Class:commercial bank, state charter and Fed nonmember, supervised by the FDIC
# of Branches:123, view all, view on map
Website:http://www.wesbanco.com
Total Assets:$6,226,713,000
Total Deposits:$5,216,657,000
Total Equity Capital:$815,835,000
Total Domestic Office Deposits:$5,216,657,000
Net Income:$16,928,000
Quarterly Net Income:$16,928,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:8%
Quarterly Return on Equity:8%
 More...


Client Review

7 client reviews of Wesbanco Bank, Inc. scored 3 out of 5.

Poor Customer Service
Overall Rating
Office Environment & Staff
by MissTyerius, May. 09, 2014

I have been a Fidelity Bank customer & now am a Wesbanco customer.  There is a teller named Linda at the Zelienople branch who has for years and continues to offer the worst customer service.  She does not greet you, does not acknowledge you, does not thank you.  She glares at you as if you are an imposition.  She has treated my mother this way and all 3 of my children this way (all customers).  After another experience with her this week, I have decided to move my account.  I work in retail and know the importance of good customer service.  Linda needs some serious 'coaching'.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wesbanco Bank, Inc., Zelienople Branch at Zelienople, PA
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On hold right now for 20 minutes and counting
Overall Rating
Office Environment & Staff
Waiting Time
by LGH46, Feb. 08, 2014

I'm calling the Lane Ave. location right now, just to ask how late they are open until today.  (I didn't find it on their website.)  When I finally obtained a human voice, she quickly asked: "Can you hold please?"  Before I could even answer, she switched me to 'hold'.  That was 20 minutes ago and I'm still holding.  My first inclination was to hang up and call her back, but now I'm curious to see how long she'll leave me on hold.  Meanwhile, I'm looking for another in my area.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wesbanco Bank, Inc., Upper Arlington Branch at Columbus, OH
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Wesbanco Zelienople
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Joyful, Nov. 02, 2013

We have been happy  Fidelity/Wesbanco customers for over thirty years. The staff serve with pleasant attitudes and make going to the bank an experience I look forward to.
They are knowledgable and have always been eager to assist us even when it means going the extra proverbial mile.
Thank you, Wesbanco Zelienople Branch!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wesbanco Bank, Inc., Zelienople Branch at Zelienople, PA
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