Home > Virginia Banks > Roanoke Banks > Wells Fargo Bank Roanoke > Wells Fargo Bank, TANGLEWOOD BRANCH
Wells Fargo Bank, TANGLEWOOD BRANCH
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862 client reviews
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| Name: | Wells Fargo Bank |
| Concentration: | All Other Over 1 Billion |
| Established: | 01/01/1870 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | WELLS FARGO&COMPANY |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 4350, view all, view on map |
| Website: | www.wellsfargo.com |
| Total Assets: | $1,733,244,000,000 |
| Total Deposits: | $1,416,886,000,000 |
| Total Equity Capital: | $162,969,000,000 |
| Total Domestic Office Deposits: | $1,392,417,000,000 |
| Net Income: | $21,994,000,000 |
| Quarterly Net Income: | $3,956,000,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 14% |
| Quarterly Return on Equity: | 10% |
| More... | |
Client Review
862 client reviews of Wells Fargo Bank scored 2 out of 5.
Great bank... fast services...
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by amberlink88, Mar. 14, 2016
The Tanglewood Mall location of Wells Fargo is close to my boyfriend and Is workplace and close to my boyfriends house so he often comes here. The bank is in a great location. The services are fast and we think its just very convenient. My boyfriend has a Wells Fargo debit card and gets his checks direct deposited. I have no gripes about this location, only one suggestion that employees be trained a little better. About a week ago my boyfriend and I went by to inquire about a credit card. We were met with an employee by the name of Scott Waterhouse, whom said he was a banker. He seemed sincere and like he was really trying. However he did not give me the best of impressions. He gave us our credit card options very confusingly and he didn't explain throughly. Often asking us if we knew what he was talking about. He also did not hand us any pamphlets unless we asked for them. My boyfriend even corrected this employee on an error he made talking about interest rates. When we first sat down, my boyfriend had to extend his hand to shake hands, not this employee, Mr. Waterhouse extending to shake my boyfriends. When they shook hands, I heard Mr. Waterhouse address my boyfriend as dude. Also he did not even offer to shake my hand, even though I was sitting beside my boyfriend. I heard this employee Mr. Waterhouse refer to my boyfriend during the time we were in the bank at least 3 times as “ dude†When we were leaving, only at that time did Mr. Waterhouse attempt to shake my boyfriends hand, however addressed him disrespectfully as “bud â€. Saying “ See ya budâ€. I cringed hearing that. Again this employee Mr. Waterhouse never attempted to shake my hand. Not once during our entire conversation, entering the location or leaving the location, he only shook my boyfriends. While its common around this area to call people little names like the ones this employee addressed my boyfriend as, its not appropriate especially in a bank setting. Only if you knew my boyfriend, or you two were from the same town you might could say that. Not if you just met my boyfriend and you two were discussing services. I found this incident to be isolated with this particular employee as other employees were extremely respectful. My boyfriend and I currently have another appointment with a different banker coming up in 1 week from today. Monday, March 14. Hopefully we will not be talked to in this manner again at this Wells Fargo location and hopefully because of my review the employee mentioned will receive a little more proper training. Otherwise, fabulous location! Keep up the good work!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Tanglewood Branch at Roanoke, VA
2 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby amberlink88, Mar. 14, 2016
The Tanglewood Mall location of Wells Fargo is close to my boyfriend and Is workplace and close to my boyfriends house so he often comes here. The bank is in a great location. The services are fast and we think its just very convenient. My boyfriend has a Wells Fargo debit card and gets his checks direct deposited. I have no gripes about this location, only one suggestion that employees be trained a little better. About a week ago my boyfriend and I went by to inquire about a credit card. We were met with an employee by the name of Scott Waterhouse, whom said he was a banker. He seemed sincere and like he was really trying. However he did not give me the best of impressions. He gave us our credit card options very confusingly and he didn't explain throughly. Often asking us if we knew what he was talking about. He also did not hand us any pamphlets unless we asked for them. My boyfriend even corrected this employee on an error he made talking about interest rates. When we first sat down, my boyfriend had to extend his hand to shake hands, not this employee, Mr. Waterhouse extending to shake my boyfriends. When they shook hands, I heard Mr. Waterhouse address my boyfriend as dude. Also he did not even offer to shake my hand, even though I was sitting beside my boyfriend. I heard this employee Mr. Waterhouse refer to my boyfriend during the time we were in the bank at least 3 times as “ dude†When we were leaving, only at that time did Mr. Waterhouse attempt to shake my boyfriends hand, however addressed him disrespectfully as “bud â€. Saying “ See ya budâ€. I cringed hearing that. Again this employee Mr. Waterhouse never attempted to shake my hand. Not once during our entire conversation, entering the location or leaving the location, he only shook my boyfriends. While its common around this area to call people little names like the ones this employee addressed my boyfriend as, its not appropriate especially in a bank setting. Only if you knew my boyfriend, or you two were from the same town you might could say that. Not if you just met my boyfriend and you two were discussing services. I found this incident to be isolated with this particular employee as other employees were extremely respectful. My boyfriend and I currently have another appointment with a different banker coming up in 1 week from today. Monday, March 14. Hopefully we will not be talked to in this manner again at this Wells Fargo location and hopefully because of my review the employee mentioned will receive a little more proper training. Otherwise, fabulous location! Keep up the good work!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Tanglewood Branch at Roanoke, VA
2 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
1 comment. Add a comment
by Unbiased 2016-09-24 16:23:36
Personally, terms of endearment don't bother me. I actually prefer them, so long as the employee is respectful and generally knows his stuff. Even if he doesn't, so long as he gets me to someone who can properly explain the service, I'm fine. I wouldn't say "bud" or "dude" is cringe-worthy, certainly not if the teller maintained all other aspects of professionalism.
I guess I really only say this because I use those terms when addressing my customers. I'll risk sounding arrogant when I say I know my stuff as a bank teller. If you have questions about my services or products, I can guarantee you a professional explanation with all questions and concerns satisfied. However, I may work in a "bud" or "dude" in there. Perhaps that's also because I'm from the south, and that's a predominant part of our dialect. I would hate to think that someone was so insulted by my use of such terms, though, especially when I go out of my way to explain products and services in such a way that you understand them. I've always attempted to cultivate a relationship between my customers and I that is more than simply a business transaction.
I guess I really only say this because I use those terms when addressing my customers. I'll risk sounding arrogant when I say I know my stuff as a bank teller. If you have questions about my services or products, I can guarantee you a professional explanation with all questions and concerns satisfied. However, I may work in a "bud" or "dude" in there. Perhaps that's also because I'm from the south, and that's a predominant part of our dialect. I would hate to think that someone was so insulted by my use of such terms, though, especially when I go out of my way to explain products and services in such a way that you understand them. I've always attempted to cultivate a relationship between my customers and I that is more than simply a business transaction.
Tanglewood Branch Visit 2/3/2015
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by MelissaG, Feb. 11, 2015
The Tanglewood Branch of Wells Fargo in Roanoke, Va seems very unorganized and the staff there acted like know-it-alls.
They were talking to a woman, myself, with over 22 years experience in personal banking and finance. Yet they kind of talked down to me, as if I did not know what I was talking about. The girl I first met with was a Brandy Setliff, and then another of her colleagues whom I did not catch their name. The reason I did not catch their name was because they never told me. How unprofessional, right? Thats just the beginning.
The Setliff girl started things out in completely the wrong way by not addressing me properly, and not asking me the right questions. She seemed untrained and was a little rude.
After I was handed off to her colleague, I was not treated any differently, though they did start asking the right questions and they did address me as Ma'am. So it wasn't terrible, though they could have introduced themselves.
I am compelled to give an average rating here because of the treatment I received. If they want to continue with good service in the future they need to do things differently here, and address others with respect. Thats my suggestion and I would request this be forwarded to the bank manager.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Tanglewood Branch at Roanoke, VA
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby MelissaG, Feb. 11, 2015
The Tanglewood Branch of Wells Fargo in Roanoke, Va seems very unorganized and the staff there acted like know-it-alls.
They were talking to a woman, myself, with over 22 years experience in personal banking and finance. Yet they kind of talked down to me, as if I did not know what I was talking about. The girl I first met with was a Brandy Setliff, and then another of her colleagues whom I did not catch their name. The reason I did not catch their name was because they never told me. How unprofessional, right? Thats just the beginning.
The Setliff girl started things out in completely the wrong way by not addressing me properly, and not asking me the right questions. She seemed untrained and was a little rude.
After I was handed off to her colleague, I was not treated any differently, though they did start asking the right questions and they did address me as Ma'am. So it wasn't terrible, though they could have introduced themselves.
I am compelled to give an average rating here because of the treatment I received. If they want to continue with good service in the future they need to do things differently here, and address others with respect. Thats my suggestion and I would request this be forwarded to the bank manager.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Tanglewood Branch at Roanoke, VA
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
1 comment. Add a comment
by Brandysetliff 2023-06-28 18:21:09
I love this comment, especially since I was 9 months pregnant and gave birth 4 days later. Thanks!
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