Wells Fargo Bank, TACKETT'S MILL BRANCH

Name:Wells Fargo Bank, TACKETT'S MILL BRANCH
Full Service Brick and Mortar Office
Review: 2star862 client reviews
Location:12771 Harbor Dr
Woodbridge, VA 22192

Prince William County
View Other Branches
 
Phone:703-494-5542
FDIC Cert:#3511
Established:01/01/1960


The Bank

Name:Wells Fargo Bank
Concentration:All Other Over 1 Billion
Established:01/01/1870
FDIC Insurance:01/01/1934
Holden By:WELLS FARGO&COMPANY
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:4350, view all, view on map
Website:www.wellsfargo.com
Total Assets:$1,733,244,000,000
Total Deposits:$1,416,886,000,000
Total Equity Capital:$162,969,000,000
Total Domestic Office Deposits:$1,392,417,000,000
Net Income:$21,994,000,000
Quarterly Net Income:$3,956,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:14%
Quarterly Return on Equity:10%
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Client Review

862 client reviews of Wells Fargo Bank scored 2 out of 5.

Wells Fargo review
 5star Overall Rating
 3star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by mauragolf2, May. 03, 2013

I've been banking here for years.  I started with this branch when it was still First Union.  When it merged with Wachovia I thought they did a super job transitioning.  Now that it's Wells Fargo, I'm still impressed with the tellers / manager but I am not so happy with Wells Fargo.  I think it's inferior to Wachovia and the services they offer do not appear to be inferior.  Still, I am not switching to another bank.  I really appreciate the smiles, attention and overall service the employees provide. Plus they know my name which I also appreciate.

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Tacketts Mill at Woodbridge, VA
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Stay Away
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by davswirld, Mar. 08, 2012

Since the purchase of Wachovia by Wells Fargo, I have had nothing but issues.  The bureaucracy creates an environment where no one is accountable, the branch manager claims no abililty to over-ride Corporate rules and any attempt to elevate leads one to the 800 customer service number where the agent can only take information down to open a complaint that someone will read within 24 hours...no promise of any timely follow-up.  Further the customer service can't even identify who is someone to contact who has authority over the branch manager.  Unbelievable.  I had a large bonus check (> 25K) being held for 9 days despite clear evidence from the paying bank that the check had cleared in 1 day.  And no one could help remove the hold and give me access to my funds.  Speaking to Daniel Perea, the Executive Corporate Assistant for John Stumpf, Wells Fargo CEO, I was told that the holds were legal and no one had the authority to release them even with the knowledge or evidence of the funds being collected.  So good luck banking with these guys.  I'm out of here as soon as they give me back my money & I can close my accounts.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Tacketts Mill at Woodbridge, VA
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