Wells Fargo Bank, Stroudsburg Branch

Name:Wells Fargo Bank, Stroudsburg Branch
Full Service Brick and Mortar Office
Review:759 client reviews
Location:400 Main Street
Stroudsburg, PA 18360

Monroe County
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Office Hours:Mon: 09:00 to 17:00
Tue: 09:00 to 17:00
Wed: 09:00 to 17:00
Thu: 09:00 to 17:00
Fri: 09:00 to 18:00
Sat: 09:00 to 13:00
Branch Deposit:$64,011,000
FDIC Cert:#3511

The Bank

Name:Wells Fargo Bank
Concentration:All Other Specialization > 1 Billion
FDIC Insurance:1934-01-01
Holden By:Wells Fargo & Company
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:6359, view all, view on map
Total Assets:$1,532,784,000,000
Total Deposits:$1,213,156,000,000
Total Equity Capital:$144,984,000,000
Total Domestic Office Deposits:$1,062,122,000,000
Net Income:$19,569,000,000
Quarterly Net Income:$4,828,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:14%
Quarterly Return on Equity:13%

Client Review

759 client reviews of Wells Fargo Bank scored 2 out of 5.

Overall Rating
Office Environment & Staff
Other Services
by WFBreview, Feb. 25, 2015

i just want to bring to your attention the EXCELLENT service that I received from Nicole, the personal banker at the WFB Blue Diamond and Arville branch.  I called in behalf of my son regarding opening an account and she was extremely helpful and informative with the requirements he had to meet in order to do so.  She answered every one of my concerns very patiently, even if I was only the third party involved, and she made me feel very comfortable with my inquiries.  At no time at all did I feel rushed and to top it off, she even followed up when I could not make an appointment right away.  It was a small checking account that my son opened and yet she made me feel like our business was just as important as a huge transaction.  I work for a bank myself and I strive to excel in customer service and I must say that Nicole was an epitome of a great banker.  In the next few months,  I will be opening another account for myself at your branch, too..... simply because I am convinced that Nicole represented the atmosphere of what Wells Fargo stands for.   Thank you for your time and more power!

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Blue Diamond & Arville Branch at Las Vegas, NV
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Poor Service and Misrepresentations
Overall Rating
Interest Rate and Cost
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by poorservicebank, Feb. 14, 2015

John G. Stumpf
Chairman, President and CEO
Wells Fargo & Company

Wells Fargo Continued poor and Sarcastic Service
Wells Fargo, 5703 Burke centre PKWY, Burke VA 22015

In depositing a check today, I experienced less than satisfactory service.

While I understand the requirements for “withholding” funds until they “properly” clear for use by the person depositing the funds, the condescending tone and sarcastic nature of the response from the on duty bank manager is not acceptable. Raquel Howard’s condescending tone and the sarcastic nature of her “enplaning bank regulations” was both inaccurate and not the questioned asked.  The simple question was “what steps do I take to close my account after we clear the check I just deposited and my mid-month pay clears”.  I noted our other bank of 35 years in Wyoming does not appear to follow this same “required” banking regulation of seven (7) business days. It is misleading to inform the public that something is required “by law” when it fact it is a Well Fargo set of requirements that are being cited.

This is not the first time employees of this bank have responded in an unprofessional tone as if the general public has no concept of how banks and financial institutions work and the regulatory nature of the banking industry and associated financial institutions.  Of late, the national news has well documented the issues all financial institutions from predatory lending practices, misrepresentations and generally poor practices that do not protect the public but the financial institution and its management.

We will be closing our account within the next 45 days. I will be sending information to every oversight agency I can locate noting the various “laws” this bank branch has cited as required. I will also establish a website to collect complaints to forward and through the use of social media provide the actual site that differentiates a bank’s set of regulations under which that bank operates versus the actual legal and regulatory requirements, something I would suggest you point out to your bank manager, Raquel Haward.  I will certainly be letting all of our employees and my associates (email list, Face Book, LinkedIn) know of the poor service and misrepresentations this bank has and continues to make.  As to the comments of being a billion dollar bank (wasn’t MCI, Blockbuster and Enron all billion dollar companies and then there was that whole bank renaming and failures – too big to fail), who cares.

I am just tired of poor, condescending service and being addressed in a manner that I couldn’t possibly understand the complexities of banking “laws”, again someone might discuss the difference between Wells Fargo’s regulatory compliance versus banking regulations and laws. The Burke Wells Fargo Bank is not doing your brand well.

There are still smaller banks that understand customer service and addressing their client base in a civil and understanding tone and not as if we all are the disenfranchised populations banks have taken advantage of for far too long.  One of them is in Cheyenne Wyoming.

Looking forward to finding the “banking law” that requires all banks to withhold deposited funds for seven business days.

Letters will be sent:
Corporate Offices
Wells Fargo
420 Montgomery Street
San Francisco, CA 94104

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Burke Centre Branch at Burke, VA
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Tanglewood Branch Visit 2/3/2015
Overall Rating
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by MelissaG, Feb. 11, 2015

The Tanglewood Branch of Wells Fargo in Roanoke, Va seems very unorganized and the staff there acted like know-it-alls.

They were talking to a woman, myself, with over 22 years experience in personal banking and finance. Yet they kind of talked down to me, as if I did not know what I was talking about. The girl I first met with was a Brandy Setliff, and then another of her colleagues whom I did not catch their name. The reason I did not catch their name was because they never told me. How unprofessional, right? Thats just the beginning.

The Setliff girl started things out in completely the wrong way by not addressing me properly, and not asking me the right questions. She seemed untrained and was a little rude.

After I was handed off to her colleague, I was not treated any differently, though they did start asking the right questions and they did address me as Ma'am. So it wasn't terrible, though they could have introduced themselves.

I am compelled to give an average rating here because of the treatment I received. If they want to continue with good service in the future they need to do things differently here, and address others with respect. Thats my suggestion and I would request this be forwarded to the bank manager.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Tanglewood Branch at Roanoke, VA
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