Wells Fargo Bank, Review

Wells Fargo Bank, Review

Average rating based on 816 reviews
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5 star:
163
4 star:
23
3 star:
22
2 star:
31
1 star:
577
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STAY AWAY FROM WELLS FARGO ROUTE 22
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by Tee1017, Nov. 03, 2016

This is by far the WORST Wells Fargo bank to attend. Not only are the tellers nasty and rude, but they also make you feel uncomfortable. I usually go to my Wells Fargo Bank on Morris Ave (which is excellent service), but went to this Wells Fargo for the second time and was disappointed YET AGAIN. The first time I went to this bank, the teller was giving me an attitude about my check because it was handwritten by boss and made me feel as though I was a shady customer. I work for my money as much as everyone else. On top of this, the teller even had the audacity to give me the third degree on why my CHECKING account was -1.00, when it was only negative because they transfer that dollar into your savings. The SECOND time I went to this bank (which I only went to because it was convenient at the time), not only was the line out the door, but the staff in general seemed lazy. After sitting in line to give MY money to the bank for 20 minutes, I decided to deposit my check into the ATM (bc normally my regular bank clears my money every Thursday when I deposit my check at 3:45 pm), and again ANOTHER issue occurs with this bank. Not only was my money never cleared, but after calling the Wells Fargo customer service center I was informed that this was an act of pure laziness. After the customer service rep looked at all my transaction history he informed me that there is staff at the bank that clears the checks deposited. If I didn't deposit my check right before closing my money should be available to me. At the Wells Fargo on Morris Ave I deposit my money at 345 every Thursday and my funds are available to me immediately because THEY DO THEIR JOB THERE. There is no reason why a legitimate check is being deposited almost 3 HOURS before the bank closes and my money isn't available until the following morning. PLEASE THINK IT THROUGH BEFORE YOU GO TO THIS BANK. You will be unsatisfied every single time, because I am not the only person who attended this bank and had these issues. I really hope this helps those of you who work for your money and use the bank to HELP ASSIST YOU WITH YOUR MONEY, not give you a hard time and inconvenience you because they are lazy.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Route 22 Springfield Branch at Springfield, NJ
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Identity Thieves Working At WELLS FARGO locations Coast to Coast! We were victimized!
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by IDTheftReport2020, Oct. 22, 2016

From California to Florida WELLS FARGO has a huge problem with employees who are identity thieves. In Port St Lucie Florida our friend Mary Ann Schoens went through hell after Marland Anderson stole her identity and emptied out her account. She was in her late 70's and the stress from the event was horrible; in fact she died a short time after the WELLS FARGO thief who pretended to help her when she went into the branch location where Marland worked. Instead he stole her identity and several other customers and created duplicate debit cards illegally used them to access cash from ATMs! Marland was caught on video taking the cash using the fraudulently created cards. He was arrested - convicted and went to jail. Lots of the 5300 employees WELLS FARGO CEO John Stumpf talked about firing when he was in front of the Senate and House hearings investigating WELLS FARGO were actually identity thieves!! No wonder John Stumpf did not want to discuss it but many of them can be seen at IDTheftReport2020,including Marland Anderson. Bank of America has a huge problem with employees like Mario Elizondo stealing customers identities. Elizondo worked at CEO Brian Moynihan's Bank of America Chicago branch location called the Six Corners Bank of America on Irving Park. Like Marland Anderson, Mario Elizondo created bogus debit cards from the identities of senior citizens he stole and then emptied out their accounts! Mario Elizondo even used the funds for extravagant travel like the trip to Barcelona Spain and Mykonos Greece that he took his lover Jorge Cadenas -also a veteran identity thief - on during August 2016! There are thousands of victims in these cases which are usually at the megabanks rather than community banks.Bank of America was never even aware that Elizondo, a veteran Bank of America employees, was ripping off customers. It was only through a tremendous amount of investigative effort by IDTheftReport2020 associates that led to Mario Elizondo as being the perpetrator. Bank of America denied the claim of the Chicago senior when they conducted their so-called bogus investigation and told the victim he was the person their investigators said was responsible! That was completely unacceptable and ultimately untrue. The victims account was an untouched Roth IRA account which Elizondo attached a checking account to and then the bogus temporary VISA ATM card. BEWARE IN DEALING WITH BOTH WELLS FARGO AND BANK OF AMERICA! Many more details can be viewed at IDTheftReport2020.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Schaumburg Branch at Schaumburg, IL
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I love this brach!
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by LauraT1, Oct. 17, 2016

Okay for all of you people complaining about the chit chat whatever. I love the fact they they remember my name and talk to me during my transactions there. I'm from NC all of my life an the Brier Creek branch reminds me of days gone by when people actually kept up with each other. I wouldn't trade the atmosphere there and particularly in the drive thru. I make it a point to go to there because of the warmth I feel doing biz there.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Brier Creek Branch at Raleigh, NC
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where to start with this bank?!
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by fefebeth, Oct. 04, 2016

 this bank is scammers they are so quick to accuse people of doing wrong and will lock your account up with no warnings or written notice. do not mess with this bank im telling you! I have dault with them in the past and each time I regret ever dealing with them!I'm 31 years old and i have four kids and a teen. I hate when I'm treated like a child because of my looks and voice.  People assume I'm a very young adult and not in a good way, but I let them just to see how far they will go and to see what kind of person they are. well this younger banker basically tried to accuse me of planning a scheme with my debit card by the way don't even have my name on it. she went on and on about how they fix it to were the scam couldn't be done anymore. my whole thing is she was so worried about me and other folks when the fact of the matter they was on the world news for scamming their customers and opening accounts in people names just to make it look like they were meeting sales. but anyhow this young banker had the nerve to ask for my log in information and not only that ask me what was my source of income and ask if I was planning to do direct deposit with them and i told her yea. but ofcourse by law the bank isn't allowed to set up direct deposit without me filling out a form I honestly don't know how she did it but she did it she cancelled out my direct deposit with my other bank and set up the direct deposit with their bank I was waiting and waiting on my money to post I thought my other bank was holding my funds. I was going off on them like crazy because I missing almost 700 dollars in my account and i started getting a feeling like what if somehow wellsfargo had It sent to them and sure enough I got a message saying my direct deposit has posted. do you have any ideal how stupid I felt going off on my other bank accusing them if stealing my money and sending them emails and calling them I swear I'm not letting this crap go! this was pure fraud and i have solid proff thank god this may not seem like a big deal to you but to me it Is. that is just creepy for someone to call with your personal information pretending to be you or even signing your signature to get what they want. my entire day was taken up today because of this crap and not only that I tried to close my account out and they wouldn't do it I wasn't negative or nothing didn't owe them crap tell me why when i went to the bank to pull my money out from the direct deposit they setup they tried to tell me i couldn't get it out ofcourse after a good 25min they came off it and I told them my account should've been closed.and i also said my money wasn't never suppose to come here to begin with. I didn't tell any of you to setup direct deposit for me and then I said again I want Thus account closed.well the next day I logged in my account to make sure nothing was going on but sure enough my direct deposit that I withdrawn they made it disappear like it was never their now I owe them like 659.07 and when i called they tried to say they sent my money back because my account was closed at that Time but it's not even closed so that was another lie and the 2nd lie they said was I have to pay the money back. thats one thing I hate about wellsfargo they know how to make transactions disappear. but they messed with the right women I'm sueing them for emotional distress and finacial distress because I was late getting paid because of them and the stress they caused me of not knowing were my money was for six days was wrong. like I said I have kids to take care of and I'm pregnant all this unnesserary stress and also they lied about a check I deposited last month they said it was counterfeit when that wasn't the case and i have prof of that as well I never deault with so much bs in such a short period of time in my life with a bank I can't believe they took a chance of lossing their job over something so silly all I know is you can't do harm to me it's splitting a pole or crossing a paths with a black cat you jenxs yourself for nothing!!!

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Canterbury Branch at Fort Wayne, IN
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bank manager
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by Tiane, Sep. 10, 2016

I was unhappy with Calib Williams the bank manager.  He did not try and solve a simple midunderstanding

* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Adams & Broadway Branch at Los Angeles, CA
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Stopped a fraudulent check!
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by twhatley1, Aug. 16, 2016

Jazelle at this bank called me yesterday to tell me someone was trying to negotiate a large check drawn on my account.  Thank goodness for conscientious and professional people in these banks.  It was a counterfeit check that certainly would have been cashed if someone did not look into it carefully.  Thanks Jazelle.  You are my hero.  :)


* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Ansley Mall Branch at Atlanta, GA
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Rude employee in the drive thru
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by anniefstin, Aug. 01, 2016

While traveling on Saturday, July 30, 2016 I stopped by this branch to get some extra cash while I was on the road. This was just after 9:00am in the morning. This is not my branch that I do business with andI am so glad. As I was trying to withdraw $80from my account I called the girl in the drive thru and told her I needed to withdraw some money. I sent her my bank card and license and she sent me back a withdrawal slip and a pen. When I opened the tube the pen fell out where I could not locate it. I grabbed a pen i had and filled out the form and sent it back to her. She immediately called back on the speaker and said mam this is filled out in pencil. I sent you a pen. I explained to her that the pen fell out of the tube and I couldn't find it so I used my own pen. So she said in her nasty voice i will send you another pen. But wanted me to fill out the same form i had filled out already. so i filled in the amount with the 2nd pen she sent me and sent it back again. She called me again and said i needed to fill out the form with the pen. Now i was confused. If i needed to fill out a form again why didn't she send me a new form? By this time I was so angry. I proceeded to call her and tell her to send back my card and my license. I had had it with her. She was the rudest individual I have dealt with in a very long time. She had my blood boiling. I didn't get her name because I was fuming. I left the drive thru and had to stop and sit for awhile because this witch had made me so angry. I have not only experienced other people in Palm Coast before but she won the race. Nastiest people I have ever come in contact with. Very poor customer service. My job involves extensive customer service and if I acted this way to any of our customers I might as well be looking for a new job. I know who you are and you should and I will make it a point to complain to the top of Wells Fargo.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Palm Coast Town Center Branch at Palm Coast, FL
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Horrible Banking Experience
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by Kisskidee, Jul. 29, 2016

The most horrible banking experience I have ever had. So much for big corporate banking that does not care about the client.
The branch manager does not even have courtesy to call me regarding my concern even when I went to the bank 5 times to address my problem.
They promise the world but does not deliver. What a horrible experience from the manager and staff of Wells Fargo.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Knightdale Branch at Knightdale, NC
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Long time customer
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by ALineCranes, Jun. 23, 2016

These people have helped us move our business forward from the 1st day. There have been times that our account was hacked and this bank was diligent in contacting us to let us know. I would recommend Wells Fargo to anyone in business looking for a partner that will be vigilant and willing to assist small business.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Tustin-Collins Branch at Orange, CA
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Excellent help
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by TomN, Jun. 15, 2016

Wanting to thank Yelena for all her help. Her help with my transfer of funds from another bank went beyond her normal duties, i'm sure. I was totally confused with all the paperwork and she helped me fill out and understand all that was necessary, even telling me what paperwork I was lacking on my first visit, so I could gather and complete all that was necessary on my second visit. Thank you again for your time and patience. Tom

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Largo Mall Branch at Largo, FL
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wow
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by lparker337, May. 31, 2016

I have never received such amazing customer service thank you so much to Brian Hostetter for being phenomenal and treating me like a normal person I went in the branch with enough anxiety to drive someone insane and left with a sense of calm and peace in my heart ..
thank you

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Grand Junction-Downtown Branch at Grand Junction, CO
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by emilio16 2016-07-25 16:56:02
WOW  Your customer service is wonderful.
It is always a pleasure & a great experience to see
Tonnett Williams smiling face even if see is busy with a customer. She always manages to make eye contact with you & greet you from a distant. When you finally get to be with her she always greets me with a hug. Where else but at this Wells Fargo Branch can a customer feel like family not just an account. Tankk You ...Thank You... Thank You...
Mrs. Evelyn Fiore --> Customer for Life
Your staff has always friendly, knowledgeable and know how to get the job done.
World class Customer Service
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by BonitaGreen, May. 20, 2016

I would recommend every one to go this branch. One of the best employee and bank to deal with it. Very professional, world class customer service.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Bridford Parkway Branch at Greensboro, NC
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by LauraT1 2016-10-17 17:39:25
I couldn't agree more!
horrrible service
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by experience, May. 20, 2016

As soon as we walked in Monica Awasthi looked at us like WHAT DO YOU WANT?
We wanted notary service which they couldn't do it the way we wanted but that's fine we understand but please please explain and say it in a a nice way rather than so rude.The manager came to talked to us he was not better either.Monica said to go ahead and complaint about her.
I went to the missouri city location the day before showed the branch manager the paper work the way we wants it done.
He said that's fine that's why we came here.At the missouri city location also I had same experience they were all so rude.When I told the manager i don't have much time left to turn the paper work in so I need it notarized as soon as possible he said it's not his problem.Since it's a free service please don't be so rude.We came to you because we have an account with you.Please understand we have a choice and there are plenty of other banks out there that provides better service.


* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Sienna Plantation Branch at Missouri City, TX
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so easy, comfortable & professional
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by brightstarr991, May. 06, 2016

I transfered my direct deposit yesterday from another bank & was totally put  @ ease with my banker, they helped me to transfer money to another state, set up my new checking & savings, they have adcentive's for your savings acct, my banker Ivan  & the bank manager John was so easy to speak with & expplain my benefits & total banking process. he even introduced me to tellers so they will be familaiar with me ! also he helped me apply for a small loan to consildate my credit cards, I was very impressed with my new bank. they are also all over the USA, so thats very helpful to me as i have grown kids i visit in other states! NOT like my forner bank.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Airport Cody Branch at Mobile, AL
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Exceptional Customer Service
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by amandausa, Apr. 07, 2016

I never had banking experience like this before. World class customer service, Very professional, platform team members were great and manager was just fantastic. I would highly recommend to go this branch to do their banking business.
have a bless day.

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Bridford Parkway Branch at Greensboro, NC
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1204 Bridford Parkway , Wells Fargo Greensboro
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by Robinbrown, Apr. 05, 2016

Great customer service,
  All bankers were so helpful. Manager came to meet with me with a lot of financial information. I am so glad that I opened new act with wells Fargo.

Robin

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Bridford Parkway Branch at Greensboro, NC
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MEDIOCRE to POOR SERVICE
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by Endoexcellence, Mar. 29, 2016

Something has to be done about this location. I do not know if this is poor management or poor training of the staff. Tellers are changing like at a bus stop, line is often too long and ones working there are showing really poor interest in what they are doing.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Coral Ridge Branch at Fort Lauderdale, FL
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Great Customer Service
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by 2eVal, Mar. 23, 2016

I have banked with WellsFargo over 25 years.  The current location at Pima & Pinnacle Peak use to be located inside AJ's.  Juan worked there and is now the manager at the new location across the parking lot.  Juan's team is wonderful and I always have great service and see them giving great customer service to other customers too!  This is a great location and I enjoy their service.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Pinnacle Peak & Pima Branch at Scottsdale, AZ
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Amazing customer service
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by Crispujols5, Mar. 18, 2016

Joshua cox.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Hwy 242 Branch at Conroe, TX
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Great bank... fast services...
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by amberlink88, Mar. 14, 2016

The Tanglewood Mall location of Wells Fargo is close to my boyfriend and Is workplace and close to my boyfriends house so he often comes here. The bank is in a great location. The services are fast and we think its just very convenient. My boyfriend has a Wells Fargo debit card and gets his checks direct deposited. I have no gripes about this location, only one suggestion that employees be trained a little better. About a week ago my boyfriend and I went by to inquire about a credit card. We were met with an employee by the name of Scott Waterhouse, whom said he was a banker.  He seemed sincere and like he was really trying. However he did not give me the best of impressions. He gave us our credit card options very confusingly and he didn't explain throughly. Often asking us if we knew what he was talking about. He also did not hand us any pamphlets unless we asked for them. My boyfriend even corrected this employee on an error he made talking about interest rates. When we first sat down, my boyfriend had to extend his hand to shake hands, not this employee, Mr. Waterhouse extending to shake my boyfriends. When they shook hands, I heard Mr. Waterhouse address my boyfriend as dude. Also he did not even offer to shake my hand, even though I was sitting beside my boyfriend. I heard this employee Mr. Waterhouse refer to my boyfriend during the time we were in the bank at least 3 times as “ dude” When we were leaving, only at that time did Mr. Waterhouse attempt to shake my boyfriends hand, however addressed him disrespectfully as “bud ”. Saying “ See ya bud”. I cringed hearing that. Again this employee Mr. Waterhouse never attempted to shake my hand. Not once during our entire conversation, entering the location or leaving the location, he only shook my boyfriends. While its common around this area to call people little names like the ones this employee addressed my boyfriend as, its not appropriate especially in a bank setting. Only if you knew my boyfriend, or you two were from the same town you might could say that. Not if you just met my boyfriend and you two were discussing services. I found this incident to be isolated with this particular employee as other employees were extremely respectful. My boyfriend and I currently have another appointment with a different banker coming up in 1 week from today. Monday, March 14. Hopefully we will not be talked to in this manner again at this Wells Fargo location and hopefully because of my review the employee mentioned will receive a little more proper training. Otherwise, fabulous location! Keep up the good work!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Tanglewood Branch at Roanoke, VA
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by Unbiased 2016-09-24 16:23:36
Personally, terms of endearment don't bother me. I actually prefer them, so long as the employee is respectful and generally knows his stuff. Even if he doesn't, so long as he gets me to someone who can properly explain the service, I'm fine. I wouldn't say "bud" or "dude" is cringe-worthy, certainly not if the teller maintained all other aspects of professionalism.

I guess I really only say this because I use those terms when addressing my customers. I'll risk sounding arrogant when I say I know my stuff as a bank teller. If you have questions about my services or products, I can guarantee you a professional explanation with all questions and concerns satisfied. However, I may work in a "bud" or "dude" in there. Perhaps that's also because I'm from the south, and that's a predominant part of our dialect. I would hate to think that someone was so insulted by my use of such terms, though, especially when I go out of my way to explain products and services in such a way that you understand them. I've always attempted to cultivate a relationship between my customers and I that is more than simply a business transaction.
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