Wells Fargo Bank, Roebuck Branch

Name:Wells Fargo Bank, Roebuck Branch
Full Service Brick and Mortar Office
Review:685 client reviews
Location:9300 Parkway East
Birmingham, AL 35215

Jefferson County
 
Phone:205-838-4870
Branch Deposit:$43,319,000
FDIC Cert:#3511
Established:1963-10-31


The Bank

Name:Wells Fargo Bank
Concentration:All Other Specialization > 1 Billion
Established:1870-01-01
FDIC Insurance:1934-01-01
Holden By:Wells Fargo & Company
Charter Class:commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:6354, view all, view on map
Website:http://www.wellsfargo.com
Total Assets:$1,373,600,000,000
Total Deposits:$1,095,578,000,000
Total Equity Capital:$137,637,000,000
Total Domestic Office Deposits:$1,000,959,000,000
Net Income:$19,075,000,000
Quarterly Net Income:$4,832,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:14%
Quarterly Return on Equity:14%
 More...


Client Review

685 client reviews of Wells Fargo Bank scored 2 out of 5.

No Customer Service Skills
Overall Rating
Office Environment & Staff
by notplease, Apr. 10, 2014

The bank teller was trying to be so nice because the Office manager supervisor was very rude.  She really needs training on how to deal with customer instead of walking away.  This was at the 1911 Bassett Drive in Mankato, MN.
I would switch to a completely different bank but the personnel at the other bank locations in Mankato make up for the rudeness of this one.  

* this review was made on Wells Fargo Bank, Mankato East Branch at Mankato, MN
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bad customer service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by bjit, Apr. 08, 2014

The staff is rude and unprofessional. I actually tried to complain and even the "service manager" laughed at me. I closed my account and opened up with Fairwinds.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Orange City Branch at Orange City, FL
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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bad customer service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by bjit, Apr. 08, 2014

The staff is unprofessional. I actually tried to complain and even the "service manager" laughed at me. I closed my account and opened up with Fairwinds.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Orange City Branch at Orange City, FL
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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by Jacob3 2014-04-16 19:11:12
The Wells Fargo on Parkway put us in a very embarrassing position due to lack of follow up on their wire transfer. When we brought it to the manager's attention that person excused it as though our expectations were too high. They missed an authorization step and cost us $6,000.

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