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Wells Fargo Bank, OAK MOUNTAIN BRANCH
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| Name: | Wells Fargo Bank |
| Concentration: | All Other Over 1 Billion |
| Established: | 01/01/1870 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | WELLS FARGO&COMPANY |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 4350, view all, view on map |
| Website: | www.wellsfargo.com |
| Total Assets: | $1,733,244,000,000 |
| Total Deposits: | $1,416,886,000,000 |
| Total Equity Capital: | $162,969,000,000 |
| Total Domestic Office Deposits: | $1,392,417,000,000 |
| Net Income: | $21,994,000,000 |
| Quarterly Net Income: | $3,956,000,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 14% |
| Quarterly Return on Equity: | 10% |
| More... | |
Client Review
862 client reviews of Wells Fargo Bank scored 2 out of 5.
bookmark
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by bookmark, Jan. 26, 2015
Although I found Wells Fargo to be competitive with other banks and businesses I found the "officer" staff to be less than average in thier knowledge. For instance a notary that does not know what they can or cannot notarize; a financial officer that calls the customer and makes an appointment then is a no show and or the probable person does not remember making the appointment.
The tellers and the genteman stationed (standing)near the door appear friendly and knowledgable.
The tellers seem to know their jobs better that the officers do their's. Unoccupied tellers will greet a customer when they enter the bank and ask if they can help. I don't remember tellers doing this in any other bank-usually they just stare and wait for a customer to approach.
The employee (greeter?) that stands "guard" near the door by a tray of unappealing cheap cookies is large/tall and reminicent of bouncers in movies (his station, standing near the door enforces this erroneous impression). The gentleman is pleasant and helpful if one speaks to him but appears intimidating-was that the bank's intention in choosing this person for the job-whatever that job is? Would a short thin man or a woman not meet the job description?
Overall the bank as a whole, does not appear to be very customer orientated;from the hostile (bright red and yellow) color scheme of the "wild west" logo to the mundane, bland office deco and matching overall human factor.
It is pleasant to discover the friendly and helpful tellers and "greeter" as opposed to the officer level employees.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Oak Mountain Branch at Pelham, AL
3 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby bookmark, Jan. 26, 2015
Although I found Wells Fargo to be competitive with other banks and businesses I found the "officer" staff to be less than average in thier knowledge. For instance a notary that does not know what they can or cannot notarize; a financial officer that calls the customer and makes an appointment then is a no show and or the probable person does not remember making the appointment.
The tellers and the genteman stationed (standing)near the door appear friendly and knowledgable.
The tellers seem to know their jobs better that the officers do their's. Unoccupied tellers will greet a customer when they enter the bank and ask if they can help. I don't remember tellers doing this in any other bank-usually they just stare and wait for a customer to approach.
The employee (greeter?) that stands "guard" near the door by a tray of unappealing cheap cookies is large/tall and reminicent of bouncers in movies (his station, standing near the door enforces this erroneous impression). The gentleman is pleasant and helpful if one speaks to him but appears intimidating-was that the bank's intention in choosing this person for the job-whatever that job is? Would a short thin man or a woman not meet the job description?
Overall the bank as a whole, does not appear to be very customer orientated;from the hostile (bright red and yellow) color scheme of the "wild west" logo to the mundane, bland office deco and matching overall human factor.
It is pleasant to discover the friendly and helpful tellers and "greeter" as opposed to the officer level employees.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Oak Mountain Branch at Pelham, AL
3 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Do not walk. Run from this place.
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by wesdaymusic, May. 15, 2012
I've never been anywhere where management was more rude than they were at this location. All the WellsFargo branches I'm aware of in Birmingham, AL have a rotating door of unskilled labor posing as tellers. Honestly, if you need cash back from a deposit, they have to have it approved by a manager. It's infuriatingly slow because of this.
I had one employee accuse me of taking a picture of their sign-in sheet when I was using the calculator on my phone. I was already on the way out, but that drove it home for me. It's a comedy of idiots in this place.
On top of all of this, I was in the process of improving my credit. I had everyone paid off or was at least current with my debts, and WellsFargo wouldn't approve a $300 SECURED credit card to help improve my credit rating (which I have since raised to around 650 thanks to the helpful staff at Regions and BBVA Compass who worked with me). When my grandfather visited after he assumed I must not know how to talk to them, he reported back to me that they were rude to him.
They have insulted me and my family, and as far as I can tell, they have no redeeming value.
Just walk into a BBVA Compass and tell me the people aren't friendlier. I dare you. The same holds true with Regions.
This place is seriously the worst bank I've ever had the displeasure of dealing with. If you want to learn that lesson for yourself, feel free to, but I'm warning you now -- it would be a mistake.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Oak Mountain Branch at Pelham, AL
2 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Waiting Time Other Servicesby wesdaymusic, May. 15, 2012
I've never been anywhere where management was more rude than they were at this location. All the WellsFargo branches I'm aware of in Birmingham, AL have a rotating door of unskilled labor posing as tellers. Honestly, if you need cash back from a deposit, they have to have it approved by a manager. It's infuriatingly slow because of this.
I had one employee accuse me of taking a picture of their sign-in sheet when I was using the calculator on my phone. I was already on the way out, but that drove it home for me. It's a comedy of idiots in this place.
On top of all of this, I was in the process of improving my credit. I had everyone paid off or was at least current with my debts, and WellsFargo wouldn't approve a $300 SECURED credit card to help improve my credit rating (which I have since raised to around 650 thanks to the helpful staff at Regions and BBVA Compass who worked with me). When my grandfather visited after he assumed I must not know how to talk to them, he reported back to me that they were rude to him.
They have insulted me and my family, and as far as I can tell, they have no redeeming value.
Just walk into a BBVA Compass and tell me the people aren't friendlier. I dare you. The same holds true with Regions.
This place is seriously the worst bank I've ever had the displeasure of dealing with. If you want to learn that lesson for yourself, feel free to, but I'm warning you now -- it would be a mistake.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Oak Mountain Branch at Pelham, AL
2 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Horrible Customer Service / Oak Mountain
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by longtimecust, Mar. 09, 2011
We have been with this bank for 20 years and we have never been treated so poorly as we were at the Oak Mountain Branch in Birmingham. If it were not for the Riverchase branch we would have quickly changed banks. We had several questions about our account and the customer service rep actually started agruing with us and hung up in our face. WOW... wrong career for this individual!!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Oak Mountain Branch at Pelham, AL
4 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby longtimecust, Mar. 09, 2011
We have been with this bank for 20 years and we have never been treated so poorly as we were at the Oak Mountain Branch in Birmingham. If it were not for the Riverchase branch we would have quickly changed banks. We had several questions about our account and the customer service rep actually started agruing with us and hung up in our face. WOW... wrong career for this individual!!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Oak Mountain Branch at Pelham, AL
4 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
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