Home > Texas Banks > Cypress Banks > Wells Fargo Bank Cypress > Wells Fargo Bank, LOUETTA & GRANT BRANCH
Wells Fargo Bank, LOUETTA & GRANT BRANCH
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862 client reviews
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| Name: | Wells Fargo Bank |
| Concentration: | All Other Over 1 Billion |
| Established: | 01/01/1870 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | WELLS FARGO&COMPANY |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 4350, view all, view on map |
| Website: | www.wellsfargo.com |
| Total Assets: | $1,733,244,000,000 |
| Total Deposits: | $1,416,886,000,000 |
| Total Equity Capital: | $162,969,000,000 |
| Total Domestic Office Deposits: | $1,392,417,000,000 |
| Net Income: | $21,994,000,000 |
| Quarterly Net Income: | $3,956,000,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 14% |
| Quarterly Return on Equity: | 10% |
| More... | |
Client Review
862 client reviews of Wells Fargo Bank scored 2 out of 5.
Pleasant, Friendly
Overall Rating
Office Environment & Staff
Waiting Time
by rhondam, Sep. 12, 2013
Normally, I wouldn't think to put up a bank branch review, but I Googled my branch (Louetta/Grant) to get the phone number today and saw some very unhappy reviews. I know people are more likely to review when they're angry so I thought it only fair to report my experiences at the branch.
My accounts are all personal, not business, and I don't need to do anything exotic, so maybe that makes a difference.
Two years ago, I opened a CD and another account with Peter. My husband and I also went in on another occasion to open a an account and Peter helped us. On both occasions he was extremely nice, helpful, and explained our options patiently. He always has a smile on his face and remembers us when he sees us.
A couple of weeks ago, we opened an account for my step-son with Brittany, since Peter was busy with a customer. She was tons of fun. Great attitude. Laughed at all our jokes--that's the most important thing. Couldn't have been nicer.
Today, I realized my CD had matured and it would automatically renew if I didn't transfer the money during the grace period. I called the branch and talked to Brittany. She told me I needed to come in. I asked if it was busy right then since I'm 5 minutes from the bank. She said it wasn't and she was stepping out, but she'd make sure another banker had it ready for me. I admit I was a bit skeptical about whether anyone would really be "ready for me," since there's so much incompetence and disinterest in business's customer service nowadays.
When I walked in, a banker heard me tell the teller I'd talked to Brittany. He called me by name and said he had things ready for me. His name was Cory. He seemed very glad to help and when I told him I get migraines in florescent light, he made an effort to get things done quickly. He looked at ID, had me sign something he had ready, then had to go to the back for a couple of minutes.
While he was gone, Peter finished with a customer and came over to chat. He remembered that I'm a writer and my husband's a software consultant. He asked if I had more books coming out, if my husband still had to travel a lot, how my daughter was, etc. This is information he learned a year or two ago.
So, bottom line, the only 3 bankers I've worked with and the people behind the counter have always been very nice and helpful at this branch. Between my accounts, my daughters and my husband's, we have about a dozen accounts and no bad experiences to report there.
I have not had any cause to deal with managers or other bankers besides the ones mentioned in this review.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Louetta And Grant Branch at Cypress, TX
3 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Waiting Timeby rhondam, Sep. 12, 2013
Normally, I wouldn't think to put up a bank branch review, but I Googled my branch (Louetta/Grant) to get the phone number today and saw some very unhappy reviews. I know people are more likely to review when they're angry so I thought it only fair to report my experiences at the branch.
My accounts are all personal, not business, and I don't need to do anything exotic, so maybe that makes a difference.
Two years ago, I opened a CD and another account with Peter. My husband and I also went in on another occasion to open a an account and Peter helped us. On both occasions he was extremely nice, helpful, and explained our options patiently. He always has a smile on his face and remembers us when he sees us.
A couple of weeks ago, we opened an account for my step-son with Brittany, since Peter was busy with a customer. She was tons of fun. Great attitude. Laughed at all our jokes--that's the most important thing. Couldn't have been nicer.
Today, I realized my CD had matured and it would automatically renew if I didn't transfer the money during the grace period. I called the branch and talked to Brittany. She told me I needed to come in. I asked if it was busy right then since I'm 5 minutes from the bank. She said it wasn't and she was stepping out, but she'd make sure another banker had it ready for me. I admit I was a bit skeptical about whether anyone would really be "ready for me," since there's so much incompetence and disinterest in business's customer service nowadays.
When I walked in, a banker heard me tell the teller I'd talked to Brittany. He called me by name and said he had things ready for me. His name was Cory. He seemed very glad to help and when I told him I get migraines in florescent light, he made an effort to get things done quickly. He looked at ID, had me sign something he had ready, then had to go to the back for a couple of minutes.
While he was gone, Peter finished with a customer and came over to chat. He remembered that I'm a writer and my husband's a software consultant. He asked if I had more books coming out, if my husband still had to travel a lot, how my daughter was, etc. This is information he learned a year or two ago.
So, bottom line, the only 3 bankers I've worked with and the people behind the counter have always been very nice and helpful at this branch. Between my accounts, my daughters and my husband's, we have about a dozen accounts and no bad experiences to report there.
I have not had any cause to deal with managers or other bankers besides the ones mentioned in this review.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Louetta And Grant Branch at Cypress, TX
3 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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