Wells Fargo Bank, Kerrville Main Branch

Name:Wells Fargo Bank, Kerrville Main Branch
Full Service Brick and Mortar Office
Review:741 client reviews
Location:301 Junction Highway
Kerrville, TX 78028

Kerr County
View Other Branches
 
Phone:830-896-2424
Office Hours:Mon-Thu 07:30 AM-05:30 PM
Fri 07:30 AM-06:00 PM
Sat 09:00 AM-01:00 PM
Sun closed
FDIC Cert:#3511
Established:1907-01-01


The Bank

Name:Wells Fargo Bank
Concentration:All Other Specialization > 1 Billion
Established:1870-01-01
FDIC Insurance:1934-01-01
Holden By:Wells Fargo & Company
Charter Class:commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:6347, view all, view on map
Website:http://www.wellsfargo.com
Total Assets:$1,436,828,000,000
Total Deposits:$1,135,965,000,000
Total Equity Capital:$141,392,000,000
Total Domestic Office Deposits:$1,033,620,000,000
Net Income:$9,707,000,000
Quarterly Net Income:$5,131,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:14%
Quarterly Return on Equity:15%
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Client Review

741 client reviews of Wells Fargo Bank scored 2 out of 5.

What A Joke
Overall Rating
Office Environment & Staff
Waiting Time
by Kerrvert, Mar. 27, 2012

Yesterday I used the drive up and deposited a check.  The man who took it disappeared.  I waited.  And waited.  And waited.  Nobody said a word, nothing.  Did he forget I was there?  After about 5 minutes I started timing.  I would have left, but he had my check for $25,000.00. He finally reappeared, took the check off his counter, gave it to the woman teller next to him, then disappeared again.  She finally made the deposit and said "thanks for your patience."  Total waiting time:  about 10 minutes.  (Also, no treat for my little doggy, who always gets one.)

About 15 minutes later, I happened to look at the deposit slip.  It said I made a deposit of, not $25,000.00, but $2,500.00!!

Needless to say, I hurried back to the bank and they corrected the deposit.  Were they mortified?  Extremely apologetic?  Not at all.  "Sorry" was all I got.  Can you imagine what a hassle it would have been if I didn't happen to look at the deposit slip??!!

I'm changing banks today.

And no, on my return visit there was still no treat for my little doggy.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Kerrville Main Branch at Kerrville, TX
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