Wells Fargo Bank, HAMPDEN & CHAMBERS BRANCH

Name:Wells Fargo Bank, HAMPDEN & CHAMBERS BRANCH
Full Service Brick and Mortar Office
Review: 2star862 client reviews
Location:15301 E Hampden Ave
Aurora, CO 80013

Arapahoe County
View Other Branches
 
Phone:303-693-1067
FDIC Cert:#3511
Established:01/01/1912


The Bank

Name:Wells Fargo Bank
Concentration:All Other Over 1 Billion
Established:01/01/1870
FDIC Insurance:01/01/1934
Holden By:WELLS FARGO&COMPANY
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:4350, view all, view on map
Website:www.wellsfargo.com
Total Assets:$1,733,244,000,000
Total Deposits:$1,416,886,000,000
Total Equity Capital:$162,969,000,000
Total Domestic Office Deposits:$1,392,417,000,000
Net Income:$21,994,000,000
Quarterly Net Income:$3,956,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:14%
Quarterly Return on Equity:10%
 More...


Client Review

862 client reviews of Wells Fargo Bank scored 2 out of 5.

Wells Fargo Charges Excessive Hidden Fees (Up To 25%) to Traveling Small Business Owners
 1star Overall Rating
 1star Interest Rate and Cost
 2star Office Environment & Staff
 2star Waiting Time
 1star Other Services
by jroseland, Dec. 08, 2012

I'm personally insulted and financially hurt by the negligence of the employees at the Aurora Hampden branch, Manager Joshua Collins.
Warning small business owners: If you use your Wells Fargo business account while traveling you will be charged excessive ATM fees, up to 25% of the ATM withdrawal amount you make. Wells Fargo maintains a policy of penalizing small business owners who choose to use their ATM card while traveling abroad.

I opened an account in 2012 at the Hampden-Quincy Aurora Branch of Wells Fargo, during the account opening process I informed my banker that I was going to be traveling in central America for at least 90 days, my banker neglected to inform me that I would be charged extra fees. While traveling, I had limited internet access but when I did check my account online, I discovered to my dismay that I was being charged sharply for both usage of ATM and any merchant transactions. The fees cost me anywhere from 10% - 25% each time I made a withdrawal.

The real mistake here is that even though I informed my banker repeatedly upon account opening that I would be traveling abroad, they did not tell me about these excessive fees. I called the branch and explained to the branch manager, Joshua, that I was being charged excessive fees and that there was a customer service mistake made upon account opening. This is what happened over the course of the call:
He had worked for the bank for 8 years and the bank's policy was to charge fees and never work with or give personal consideration to customer circumstances.
Despite the customer mistake made he made no effort to do anything to help me or to appologize.
He didn't ask me any questions about when my account had been opened, or by whom or how I was using it.
Made no effort to extend me services that might actually help me as the customer of the bank.
He took no steps to verify my account ownership.
I operate a marketing firm in the Denver area and have over 100 clients, I intend to inform them all and any other small business owners in my circle of influence of Wells Fargo's policy of charging steep fees to small business owners who travel. I think it's really sad that the managers of Wells Fargo, are much more committed to charging small business account owners fees than they are to doing the right thing or informing account holders of relevant policies at the time of account opening.

Sincerely,

Jonathan Roseland

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Hampden & Chambers Branch at Aurora, CO
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

All Reviews...

Banks Nearby

BOKF, MISSION VIEJO BRANCH (0.1 miles)
Full Service Brick and Mortar Office
15490 E Hampden Ave
Aurora, CO 80013
JPMorgan Chase Bank, QUINCY & BUCKLEY BANKING CTR BRANCH (1.4 miles)
Full Service Brick and Mortar Office
16750 E Quincy Ave
Aurora, CO 80015
BMO Bank, HEATHER GARDENS BRANCH (1.4 miles)
Full Service Brick and Mortar Office
13781 E Yale Ave
Aurora, CO 80014
JPMorgan Chase Bank, ILIFF AND CHAMBERS BRANCH (1.4 miles)
Full Service Brick and Mortar Office
15300 E Iliff Ave
Aurora, CO 80013
The Huntington National Bank, QUINCY & BUCKLEY BRANCH (1.5 miles)
Full Service Brick and Mortar Office
16999 E Quincy Ave
Aurora, CO 80015

More