Wells Fargo Bank, Freedom Drive Branch

Name:Wells Fargo Bank, Freedom Drive Branch
Full Service Brick and Mortar Office
Review:693 client reviews
Location:2803 Freedom Drive
Charlotte, NC 28208

Mecklenburg County
 
Phone:704-383-5827
Office Hours:Mon-Thu 09:00 AM-05:00 PM
Fri 09:00 AM-06:00 PM
Sat-Sun closed
Branch Deposit:$34,456,000
FDIC Cert:#3511
Established:1974-05-01


The Bank

Name:Wells Fargo Bank
Concentration:All Other Specialization > 1 Billion
Established:1870-01-01
FDIC Insurance:1934-01-01
Holden By:Wells Fargo & Company
Charter Class:commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:6354, view all, view on map
Website:http://www.wellsfargo.com
Total Assets:$1,373,600,000,000
Total Deposits:$1,095,578,000,000
Total Equity Capital:$137,637,000,000
Total Domestic Office Deposits:$1,000,959,000,000
Net Income:$19,075,000,000
Quarterly Net Income:$4,832,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:14%
Quarterly Return on Equity:14%
 More...


Client Review

693 client reviews of Wells Fargo Bank scored 2 out of 5.

Unprofessional Staff & Unable To Make Simple Deposit: Customer Passed to 3 Staff Members
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by Margab123, Apr. 24, 2014


Wells Fargo locations seem to be pretty efficient in Houston, and I have never had a problem before. I was nearby this location and came in to make a simple cash deposit into my mother's account. It was a bad sign when seeing both tellers roll their eyes at a customer in front of me politely saying she was confused about an issue with her account. A second customer came in saying her checks arrived with someone else’s address.

After filling out the deposit slip, the first teller had to call a second employee to ask if he can make a deposit to an account with only 41 cents in it. He only explained I had to sit at a desk with a second employee so they could call the corporate support line to ask because the account might be dormant. I sat with a second employee who called a corporate help desk.  I offered to have her contact the account holder, but she never responded and continued to wait on hold to ask her question if I can make my deposit.

After being passed to a third employee to make the transfer, the first teller smirked and got on the third employee’s computer to type.

Overall, I would pass on this location to avoid a hassle and a headache. Training on simple transactions and how best to communicate with customers would help with the quality of service at this branch.


* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Tanglewood Branch at Houston, TX
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Horrible Management but there are a few nice and reasonable staff.
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by TTYL, Apr. 23, 2014

I should have listened to my husband who told me the manager at this site was rude and unreasonable.  I didn't believe him and I learned.  This bank made several errors on my account.  The staff indicated the manager would have no problem correcting it and refunding some fees and then change to a different account.  Instead, the manager called and was rude and condescending and said she would not refund any fees but still wanted me to switch accounts with her bank and said that just because they made errors that it didn't matter in the long run.  Why would I switch accounts with her bank with an attitude and customer service like that?  I won't and didn't.  I closed my account with a very pleasant, reasonable, and apologetic staff member.  I originally had the account in Alaska with no problems and this location branch wrecked my esteem for Wells Fargo.  Now there any esteem I had is gone as well as my account.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Jasper Street & Kings Ranch Road Bra at Gold Canyon, AZ
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If you have all day
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by hog824, Apr. 22, 2014

This has been coming for a long time. When there is 1 teller waiting on a business & 3 tellers in the back, I'm standing with 2 bags of coins(which are very heavy)and no other teller is called to help, then there is a car at the drive up & no one to help them, with 3 people now standing behind me. I finally ask if there is another teller, "oh sure their in the back doing other things" But she does call one then. Is it just me or shouldn't your customers come first?!  Believe me its this away every time I go in there. I'm about done.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Thief River Falls Branch at Thief River Falls, MN
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