Wells Fargo Bank, Des Moines Ingersoll Branch

Name:Wells Fargo Bank, Des Moines Ingersoll Branch
Full Service Brick and Mortar Office
Review:692 client reviews
Location:2840 Ingersoll Avenue
Des Moines, IA 50312

Polk County
 
Phone:515-237-5196
Office Hours:Mon: 09:00 to 17:30
Tue: 09:00 to 17:30
Wed: 09:00 to 17:30
Thu: 09:00 to 17:30
Fri: 09:00 to 17:30
Sat: 09:00 to 14:00
Branch Deposit:$218,459,000
FDIC Cert:#3511
Established:1983-04-18


The Bank

Name:Wells Fargo Bank
Concentration:All Other Specialization > 1 Billion
Established:1870-01-01
FDIC Insurance:1934-01-01
Holden By:Wells Fargo & Company
Charter Class:commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:6354, view all, view on map
Website:http://www.wellsfargo.com
Total Assets:$1,373,600,000,000
Total Deposits:$1,095,578,000,000
Total Equity Capital:$137,637,000,000
Total Domestic Office Deposits:$1,000,959,000,000
Net Income:$19,075,000,000
Quarterly Net Income:$4,832,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:14%
Quarterly Return on Equity:14%
 More...


Client Review

692 client reviews of Wells Fargo Bank scored 2 out of 5.

Horrible Management but there are a few nice and reasonable staff.
Overall Rating
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by TTYL, Apr. 23, 2014

I should have listened to my husband who told me the manager at this site was rude and unreasonable.  I didn't believe him and I learned.  This bank made several errors on my account.  The staff indicated the manager would have no problem correcting it and refunding some fees and then change to a different account.  Instead, the manager called and was rude and condescending and said she would not refund any fees but still wanted me to switch accounts with her bank and said that just because they made errors that it didn't matter in the long run.  Why would I switch accounts with her bank with an attitude and customer service like that?  I won't and didn't.  I closed my account with a very pleasant, reasonable, and apologetic staff member.  I originally had the account in Alaska with no problems and this location branch wrecked my esteem for Wells Fargo.  Now there any esteem I had is gone as well as my account.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Jasper Street & Kings Ranch Road Bra at Gold Canyon, AZ
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If you have all day
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by hog824, Apr. 22, 2014

This has been coming for a long time. When there is 1 teller waiting on a business & 3 tellers in the back, I'm standing with 2 bags of coins(which are very heavy)and no other teller is called to help, then there is a car at the drive up & no one to help them, with 3 people now standing behind me. I finally ask if there is another teller, "oh sure their in the back doing other things" But she does call one then. Is it just me or shouldn't your customers come first?!  Believe me its this away every time I go in there. I'm about done.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Thief River Falls Branch at Thief River Falls, MN
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New staff I think??
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by MrBanks, Apr. 22, 2014

I had the pleasure of having a kind lady named amanda help me with my accounts. I have false charges on my account and she not only located the errors, but took a personal interest in solving the problem. She is always smiling and I now ask for her on every visit.  

* this reviewer has be with this bank for <6 months
* this reviewer had >10 banks before.
* this review was made on Wells Fargo Bank, Ann & Simmons Branch at North Las Vegas, NV
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