Wells Fargo Bank, Asheville West

Name:Wells Fargo Bank, Asheville West
Full Service Brick and Mortar Office
Review:736 client reviews
Location:1 Vermont Avenue
Asheville, NC 28806

Buncombe County
 

Phone:828-255-2344
Office Hours:Mon-Thu 09:00 AM-05:00 PM
Fri 09:00 AM-06:00 PM
Sat-Sun closed
Branch Deposit:$39,622,000
FDIC Cert:#3511
Established:1951-04-19


The Bank

Name:Wells Fargo Bank
Concentration:All Other Specialization > 1 Billion
Established:1870-01-01
FDIC Insurance:1934-01-01
Holden By:Wells Fargo & Company
Charter Class:commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:6343, view all, view on map
Website:http://www.wellsfargo.com
Total Assets:$1,388,274,000,000
Total Deposits:$1,105,241,000,000
Total Equity Capital:$139,131,000,000
Total Domestic Office Deposits:$1,010,888,000,000
Net Income:$4,576,000,000
Quarterly Net Income:$4,576,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:13%
Quarterly Return on Equity:13%
 More...


Client Review

736 client reviews of Wells Fargo Bank scored 2 out of 5.

Profiled from the front Door
Overall Rating
Office Environment & Staff
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by avalvarez, Oct. 01, 2014

I have been a client at Wells Fargo since 2007. I have had hundreds of thousands of dollars pass through my accounts. Never have I had any issues with transferring large sums of money from my accounts to other accounts. I paid for home in cash, I paid for my car in cash and the other day I walk into this branch and seeing as though I was in a rush on a busy Friday morning, I hoped out of the shower, put on a sundress and hat over my wet hair and ran into the bank to get a cashiers check to pay a franchise fee for a franchise that I was purchasing. The cash is sitting in my account. It was a cash deposit from one Well Fargo account to another and had been in the account available for 48 hours. After waiting in the branch for one hour for "verification" purposes and having to answer questions such as my mother's age, major highway I live off of...keep in mind, I am physically standing in the branch with my id, I get told that a hold has not only been placed on my account for the 45k for the franchise fee, but the entire amount that had been previously in the account. The hold would supposedly be on my account for 24-48 business hours; this was a Friday, which meant I would not have access to my money until Tuesday of the following week. Upon hearing this, I react the same way the majority of people would react in my shoes; very sternly, I asked what the hell was going on? The bank manager, heavy set woman named Ashley comes from around the counter and tells me that she is going to have me escorted our of the branch if I don't calm down. Sensing her negative vibe from the moment I walked in, I just walked out defeated. I called the fraud prevention department and they told me that they would "allow" me to withdraw $2,000 in cash out of my own account for the weekend. Finally Tuesday comes around, and I find out that the hold was changed to 30 days. Finally I walked in another branch and they researched the incident and could not find why the hold was placed on my account to begin with...as I knew before I walked in, the cash was legitimate, and in my account...but my last name was ethnic and my skin color or the way I dressed obviously meant that there is no way I should have access to that type of money...too bad I had not got the memo prior to entering the financial institution I trusted with my money.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, East Cobb Johnson Ferry at Marietta, GA
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Great Office
Overall Rating
Interest Rate and Cost
Office Environment & Staff
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by jupiterbuilder, Sep. 23, 2014

I have 4 accounts with Wells Fargo at this branch.  They have always gone out of their way to be quick and courteous with service.  They take care of any issues that arise and always follow up as necessary.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Tequesta Branch at Jupiter, FL
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Awful bank experience
Overall Rating
Interest Rate and Cost
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by New2SC, Sep. 22, 2014

Completely awful experience! I have only been a
Customer since 2011 when I relocated, and have NEVeR had a problem with Wells Fargo at all, until I came to this specific store. Story:  I had money in both checking and savings, made a deposit, and ended
Up negative in my account!!!! How does that make any sense?! Oh, they put holds on it for 10 business days,
So who has time to wait for money you have now to be available?! I ended up getting another paycheck before this one was
Even cleared! Then Bc of THEIR errors, they went
To my savings to cover
It, therefore giving me fees out the rear. This all started on sept 8 of this year, and here I am, on the 22nd, still waiting for an answer AND a fix from Wells Fargo. I am exact on my bank accounts, knowing each and every penny that is supposed to go in or come out. Oh, and the other day they took out $300, so I called customer service to seriously bitch someone out, and here I am still waiting for that to be resolved And put back In my account. Oh and 1800towells is trying to fix
My problems, not the long point bank, who is doing the screw-ups. They didn't even call me back when customer service TOLD them to and to fix the problems!!!Awful, terrible, horrible experience on long point road! Use my story and problems as a warning to be extremely
Cautious!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Long Point Road Branch at Mount Pleasant, SC
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