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Wells Fargo Bank, ARTHUR GODFREY BRANCH
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862 client reviews
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| Name: | Wells Fargo Bank |
| Concentration: | All Other Over 1 Billion |
| Established: | 01/01/1870 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | WELLS FARGO&COMPANY |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 4350, view all, view on map |
| Website: | www.wellsfargo.com |
| Total Assets: | $1,733,244,000,000 |
| Total Deposits: | $1,416,886,000,000 |
| Total Equity Capital: | $162,969,000,000 |
| Total Domestic Office Deposits: | $1,392,417,000,000 |
| Net Income: | $21,994,000,000 |
| Quarterly Net Income: | $3,956,000,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 14% |
| Quarterly Return on Equity: | 10% |
| More... | |
Client Review
862 client reviews of Wells Fargo Bank scored 2 out of 5.
Terrible Customer Service & Lying Branch Manager, Cheryl
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by ennk, Nov. 27, 2012
Worst customer service by far out of all branches.
Preface: Member since 2001, card lost and needed cash from inside branch.
I am not the first to report this branches terrible customer service:
Got there at exactly 6 PM and the doors were already closed, at 6:01 a teller walked up and explained they had closed and showed me it was 6:01. When the branch manager, Cheryl, finally opened he door to let someone out at 6:05 she told me I had arrived too late. When I asked for the branch number to report them for closing early, the branch manager, Cheryl, refused to give it to me pointing to the address onlyand then said to go ahead and report because they had cameras to prove I had walked up at 6:01. Which can't be true considering a teller showed me it was 6:01 after minute of me standing there begging them to open the door.
Not only was the branch manager, Cheryl, extremely rude but she lied about her branch number and refused to offer service to a customer that arrived during branch hours and while they still had another customer in the branch at the time.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Arthur Godfrey Branch at Miami Beach, FL
2 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby ennk, Nov. 27, 2012
Worst customer service by far out of all branches.
Preface: Member since 2001, card lost and needed cash from inside branch.
I am not the first to report this branches terrible customer service:
Got there at exactly 6 PM and the doors were already closed, at 6:01 a teller walked up and explained they had closed and showed me it was 6:01. When the branch manager, Cheryl, finally opened he door to let someone out at 6:05 she told me I had arrived too late. When I asked for the branch number to report them for closing early, the branch manager, Cheryl, refused to give it to me pointing to the address onlyand then said to go ahead and report because they had cameras to prove I had walked up at 6:01. Which can't be true considering a teller showed me it was 6:01 after minute of me standing there begging them to open the door.
Not only was the branch manager, Cheryl, extremely rude but she lied about her branch number and refused to offer service to a customer that arrived during branch hours and while they still had another customer in the branch at the time.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Arthur Godfrey Branch at Miami Beach, FL
2 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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